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Load paper from a fresh package
The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you
use it.
Check the paper type and weight settings
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
2 Before sending the print job, specify the correct paper type setting:
• For Windows users, specify the paper type from Print Properties.
• For Macintosh users, specify the paper type from the Print dialog.
Avoid textured paper with rough
finishes
Make sure there is no defective toner cartridge
Replace the worn or defective toner cartridge.
Make sure the transfer module is not defective
Replace the defective transfer module. For more information, see the instruction sheet that came with the
replacement part.
Make sure the fuser is not defective
Replace the defective fuser. For more information, see the instruction sheet that came with the replacement
part.
Print is too dark
Try one or more of the following:
Check the darkness, brightness, and contrast settings
The Toner Darkness setting may be too dark, the Brightness setting may be too dark, or the Contrast setting
may be too high.
• Change these settings from the printer control panel Quality menu.
• For Windows users, change these settings from Print Properties.
Troubleshooting 321
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