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Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, then make sure:
• The printer is turned on.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other
network device.
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned o by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer
o
and then back on. This often
fixes
the problem with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
Check the cable connections
Make sure the network or USB cable is securely connected to the computer and the printer.
An error may have occurred in the program
Turn o and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
Other software programs may be interfering with scanning
Close all programs not being used.
The scan resolution may be set too high
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check the display for error messages
Clear any error messages.
Troubleshooting 307
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