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The scanner glass may be dirty
Clean the scanner glass with a clean, lint‑free cloth dampened with water. For more information, see
“Cleaning the scanner glass” on page 228.
Adjust the scan resolution
Increase the resolution of the scan for a higher quality output.
Check the quality of the original document
Make sure the quality of the original document is satisfactory.
Check the document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check the document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check the paper size setting
Make sure the paper size setting matches the paper loaded in the tray:
1 From the printer control panel, check the Paper Size setting from the Paper menu.
2 Before sending the job to print, specify the correct size setting:
• For Windows users, specify the size from Print Properties.
• For Macintosh users, specify the size from the Page Setup dialog.
Cannot scan from a computer
These are possible solutions. Try one or more of the following:
Check the display for error messages
Clear any error messages.
Check the power
Make sure the printer is plugged in, the power is on, and Ready appears.
Check the cable connections
Make sure the network or USB cable is securely connected to the computer and the printer.
Troubleshooting 308
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