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Make sure the internal print server is working properly
• Make sure the internal print server is properly installed and that the printer is connected to the network.
• Print a network setup page and check that the status shows Connected. If the status is Not
Connected, then check the network cables, and then try printing the network setup page again.
Contact your system support person to make sure the network is functioning correctly.
The printer software is available on the Lexmark Web site at
http://support.lexmark.com.
Make sure you are using a recommended USB, serial, or Ethernet cable
For more information, visit the Lexmark Web site at http://support.lexmark.com.
Make sure printer cables are securely connected
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
Partial job, no job, or blank page prints
The print job may contain a formatting error or invalid data.
• Delete the print job, and then print it again.
• For PDF documents, recreate the PDF and then print it again.
If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and
deleting all jobs except the first one.
• For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate
documents" check box under the User name text box before entering a PIN number.
• For Macintosh users, save each print job, naming each job dierently, and then send the individual jobs
to the printer.
Make sure the printer has sucient memory
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Print job takes longer than expected
Try one or more of the following:
Reduce the complexity of the print job
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in
the print job.
Turn o the Page Protect setting
From the home screen, navigate to:
Troubleshooting 302
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