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Clearing jams
Carefully select paper and specialty media and load it properly to avoid most jams. If jams do occur, follow the
steps outlined in this section.
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory
required to hold the pages is needed for other printer tasks.
Avoiding jams
Paper tray recommendations
• Make sure the paper lies flat in the tray.
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
too tightly against the paper or envelopes.
• Push the tray in firmly after loading paper.
Paper recommendations
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same stack.
• Make sure all sizes and types are set correctly in the printer control panel menus.
• Store paper per manufacturer recommendations.
Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears on the printer display. Open doors and
covers, and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed
paper from the paper path.
Clearing jams 262
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