Lexmark X950DHE User's Guide PDF Lexmark X950 and XS950 Series

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Shadow images appear on prints

ABCDE

Try one or more of the following:

Check the paper type and weight settings

Make sure the paper type and weight settings match the paper loaded in the tray or feeder:

1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.

2 Before sending the print job, specify the correct paper type setting:

• For Windows users, specify the paper type from Print Properties.

• For Macintosh users, specify the paper type from the Print dialog.

Make sure the print cartridge is not low on toner

When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all

four print cartridges or whichever color has the shadow images.

1 Remove the print cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may

aect the print quality of future print jobs.

2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.

3 Reinsert the print cartridge.

Note: If print quality does not improve, replace the print cartridge of the color that is giving a

shadow.

If the problem continues, the printer may need to be serviced. For more information, contact customer

support.

Gray background

ABCDE

Troubleshooting 318

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Lexmark X950DHE