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User's Guide PDF Lexmark X950 and XS950 Series - (English)
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Sending a Fax Using The Computer - (English)
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Quick Reference Lexmark X950 and XS950 Series - (English)
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Printer Data Cleanup Guide PDF - (English)
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Network Scan Drivers User's Guide - (English)
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Forms and Bar Code Card User's Guide - (English)
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Virtual Configuration Center Administrator's Guide - (English)
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Embedded Web Server — Security Administrator's Guide - (English)
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Card Stock and Label Guide - (English)
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Universal Print Driver Version 3.0a White Paper - (English)
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Product Information Guide - (English)
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Printer, Option, and Stand Compatibility Guide - (English)
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Printer Drivers for UNIX & Linux Systems - (English)
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Paper and Specialty Media Guide PDF - (English)
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Default-to-Duplex Driver Information Guide - (English)
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Specification
Technical Reference Lexmark C950, X950 Series - (English)
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User Manual
PRESCRIBE Emulation Technical Reference Guide - (English)
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Forms and Bar Code Card Technical Reference Guide - (English)
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User's Guide PDF Lexmark X950 and XS950 Series
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Contents
Table of Contents
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Troubleshooting
Bookmarks
X950 Series
User'
s Guide
July 2017
www
.lexmark.com
Machine type(s):
7558
Model(s):
032, 036, 232, 236,
432, 436, 4
96
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Summary of Contents for Lexmark X950DHE:
Contents
2
Safety information
7
Learning about the printer
9
Finding information about the printer
9
Selecting a location for the printer
10
Printer configurations
11
Basic functions of the scanner
13
Understanding the ADF and scanner glass
14
Understanding the printer control panel
15
Understanding the home screen
16
Understanding the home screen
16
Using the touch-screen buttons
18
Setting up and using the home screen applications
21
Accessing the Embedded Web Server
21
Showing or hiding icons on the home screen
21
Activating the home screen applications
22
Setting up Forms and Favorites
22
Setting up Scan to Network
22
Setting up My MFP
23
Understanding WS-Scan
23
Setting up Remote Operator Panel
24
Exporting and importing a configuration
24
Additional printer setup
26
Turning on the printer
26
Installing internal options
27
Available internal options
27
Accessing the system board
27
Installing a memory card
29
Installing a flash memory or firmware card
31
Installing an Internal Solutions Port
32
Installing a printer hard disk
35
Removing a printer hard disk
39
Installing hardware options
41
Order of installation
41
Installing optional trays
42
Attaching cables
44
Verifying printer setup
45
Printing a menu settings page
45
Printing a network setup page
46
Setting up the printer software
46
Installing the printer software
46
Updating available options in the printer driver
47
Networking
48
Preparing to set up the printer on an Ethernet network
48
Preparing to set up the printer on a wireless network
48
Installing the printer on a wireless network (Windows)
49
Installing the printer on a wireless network (Macintosh)
51
Changing port settings after installing a new network ISP
54
Setting up serial printing (Windows only)
54
Minimizing your printer's environmental impact
56
Saving paper and toner
56
Using recycled paper
56
Conserving supplies
56
Saving energy
57
Using Eco-Mode
57
Reducing printer noise
57
Adjusting Sleep mode
58
Using Hibernate Mode
58
Adjusting the brightness of the printer display
59
Recycling
59
Recycling Lexmark products
59
Recycling Lexmark packaging
60
Returning Lexmark cartridges for reuse or recycling
60
Loading paper and specialty media
61
Setting the paper size and type
61
Configuring Universal paper settings
61
Loading the standard or optional 520-sheet tray
61
Loading the optional 850- and 1,150-sheet trays
64
Loading the 2000-sheet high-capacity feeder
67
Loading the multipurpose feeder
69
Linking and unlinking trays
72
Linking and unlinking trays
72
Creating a custom name for a paper type
73
Assigning a custom paper type name
73
Configuring a custom name
73
Paper and specialty media guide
74
Paper guidelines
74
Paper characteristics
74
Unacceptable paper
75
Selecting paper
75
Selecting preprinted forms and letterhead
76
Using recycled paper and other office papers
76
Storing paper
77
Supported paper sizes, types, and weights
78
Supported paper sizes
78
Supported paper types and weights
80
Supported finishing features
82
Setting the finisher exit bin
85
Printing
86
Printing a document
86
Printing a document
86
Printing in black and white
86
Adjusting toner darkness
86
Using Max Speed and Max Yield
87
Printing from a mobile device
87
Printing from a flash drive
88
Printing from a flash drive
88
Supported flash drives and file types
89
Printing on specialty media
90
Tips on using letterhead
90
Tips on using transparencies
90
Tips on using envelopes
91
Tips on using labels
91
Tips on using card stock
92
Printing confidential and other held jobs
92
Storing print jobs in the printer
92
Printing confidential and other held jobs
93
Printing information pages
94
Printing a font sample list
94
Printing a directory list
94
Canceling a print job
94
Canceling a print job from the printer control panel
94
Canceling a print job from the computer
94
Copying
96
Making copies
96
Making a quick copy
96
Copying using the ADF
96
Copying using the scanner glass
97
Copying film photos
97
Copying on specialty media
97
Copying on transparencies
97
Copying on letterhead
97
Customizing copy settings
98
Copying to a different size
98
Making copies using paper from a selected tray
98
Copying different paper sizes
99
Copying on both sides of the paper (duplexing)
99
Reducing or enlarging copies
100
Adjusting copy quality
100
Collating copies
101
Placing separator sheets between copies
101
Copying multiple pages onto a single sheet
102
Creating a custom copy job (job build)
102
Placing information on copies
103
Placing the date and time at the top of each page
103
Placing an overlay message on each page
103
Canceling a copy job
103
Canceling a copy job while the document is in the ADF
103
Canceling a copy job while copying pages using the scanner glass
103
Canceling a copy job while pages are being printed
104
Understanding the copy screens and options
104
Copy from
104
Copy to
104
Copies
104
Scale
104
Darkness
105
Sides (Duplex)
105
Collate
105
Content
105
Color
105
Using the advanced options
105
Save As Shortcut
106
E-mailing
107
Getting ready to e-mail
107
Setting up the e-mail function
107
Configuring e-mail settings
107
Creating an e-mail shortcut
108
Creating an e-mail shortcut using the Embedded Web Server
108
Creating an e-mail shortcut using the touch screen
108
E-mailing a document
109
Sending an e-mail using the touch screen
109
Sending an e-mail using a shortcut number
109
Sending an e-mail using the address book
109
Customizing e-mail settings
110
Adding e-mail subject and message information
110
Changing the output file type
110
Canceling an e-mail
110
Understanding the e-mail options
111
Recipients
111
Subject
111
Message
111
File Name
111
Original Size
111
Resolution
111
Color
111
Content
111
Darkness
112
Send As
112
Page Setup
112
Scan Preview
113
Using the advanced options
113
Faxing
114
Getting the printer ready to fax
114
Initial fax setup
115
Choosing a fax connection
116
Connecting to an analog telephone line
116
Connecting to a DSL service
117
Connecting to a PBX or ISDN system
117
Connecting to a distinctive ring service
118
Connecting to an adapter for your country or region
118
Setting the outgoing fax or station name and number
119
Setting the date and time
119
Configuring the printer to observe daylight saving time
119
Creating shortcuts
120
Creating a fax destination shortcut using the Embedded Web Server
120
Creating a fax destination shortcut using the touch screen
120
Sending a fax
121
Sending a fax using the touch screen
121
Sending a fax using the computer
121
Sending a fax using shortcuts
122
Sending a fax using the address book
122
Customizing fax settings
123
Changing the fax resolution
123
Making a fax lighter or darker
123
Sending a fax at a scheduled time
123
Viewing a fax log
124
Blocking junk faxes
124
Canceling an outgoing fax
124
Canceling a fax while the original documents are still scanning
124
Canceling a fax after the original documents have been scanned to memory
125
Understanding the fax options
125
Content
125
Resolution
125
Darkness
126
Color
126
Page Setup
126
Scan Preview
126
Delayed Send
126
Using the advanced options
126
Holding and forwarding faxes
127
Holding faxes
127
Forwarding a fax
127
Scanning
129
Scanning to an FTP address
129
Creating shortcuts
129
Creating an FTP shortcut using the Embedded Web Server
129
Creating an FTP shortcut using the touch screen
130
Scanning to an FTP address
130
Scanning to an FTP address using the touch screen
130
Scanning to an FTP address using a shortcut number
130
Scanning to an FTP address using the address book
131
Scanning to a computer or flash drive
131
Scanning to a computer
131
Scanning to a flash drive
132
Understanding the Scan Center features
132
Using the ScanBack Utility
133
Understanding the FTP options
133
FTP
133
File Name
133
Original Size
133
Send As
134
Color
134
Resolution
134
Darkness
134
Page Setup
134
Content
134
Scan Preview
135
Using the advanced options
135
Understanding the printer menus
136
Menus list
136
Supplies menu
137
Paper menu
139
Default Source menu
139
Paper Size/Type menu
140
Configure MP menu
143
Substitute Size menu
143
Paper Texture menu
143
Paper Loading menu
145
Custom Types menu
146
Custom Names menu
147
Custom Scan Sizes menu
147
Universal Setup menu
147
Bin Setup menu
148
Reports menu
148
Reports menu
148
Network/Ports menu
150
Active NIC menu
150
Standard Network or Network [x] menus
150
Network Reports menu
152
Network Card menu
152
TCP/IP menu
152
IPv6 menu
153
Wireless menu
154
AppleTalk menu
155
Standard USB menu
155
Parallel [x] menu
157
Serial [x] menu
159
SMTP Setup menu
162
Security menu
163
Editing Security Setups menu
163
Miscellaneous Security Settings menu
163
Confidential Print menu
164
Erase Temporary Data Files menu
165
Security Audit Log menu
166
Set Date and Time menu
166
Settings menu
168
General Settings menu
168
Copy Settings menu
175
Fax Settings menu
180
Fax Mode (Analog Fax Setup) menu
180
Fax Mode (Fax Server Setup) menu
188
E-mail Settings menu
190
FTP Settings menu
196
Flash Drive menu
200
OCR Settings menu
206
Print Settings
207
Setup menu
207
Job Accounting menu
209
Finishing menu
210
Quality menu
212
Utilities menu
214
XPS menu
215
PDF menu
215
PostScript menu
216
PCL Emul menu
216
HTML menu
219
Image menu
220
Booklet Adjustments menu
221
Help menu
221
Securing the hard disk and other installed memory
223
Statement of Volatility
223
Erasing volatile memory
224
Erasing non-volatile memory
224
Erasing printer hard disk memory
224
Configuring printer hard disk encryption
225
Maintaining the printer
227
Cleaning the exterior of the printer
227
Cleaning the scanner glass
228
Cleaning the printhead lenses
229
Emptying the hole punch box
233
Storing supplies
234
Checking the status of parts and supplies
235
Checking the status of parts and supplies on the printer control panel
235
Checking the status of parts and supplies from a network computer
235
Ordering parts and supplies
235
Ordering toner cartridges
235
Ordering a photoconductor unit
236
Ordering a waste toner bottle
236
Ordering staple cartridges
236
Ordering a maintenance kit
236
Replacing parts and supplies
237
Replacing a maintenance kit
237
Replacing a photoconductor unit
237
Replacing a toner cartridge
243
Replacing the waste toner bottle
245
Replacing a staple cartridge
250
Moving the printer
258
Before moving the printer
258
Moving the printer to another location
258
Shipping the printer
259
Administrative support
260
Finding advanced networking and administrator information
260
Checking the status of the printer
260
Checking the virtual display
260
Setting up e-mail alerts
260
Viewing reports
261
Restoring factory default settings
261
Clearing jams
262
Avoiding jams
262
Understanding jam numbers and locations
262
201â202 paper jams
264
203 paper jam
265
230 paper jam
266
231 paper jam
267
24x paper jam
268
250 paper jam
274
281 paper jam
275
4yy.xx paper jams
277
455 staple jam
281
28y.xx paper jams
283
Troubleshooting
284
Understanding the printer messages
284
Adjusting color
284
Bin 2 is unable to lower, remove paper and check for an obstruction
284
Change [paper source] to [custom type name]
284
Change [paper source] to [custom type name] load [orientation]
284
Change [paper source] to [custom string]
284
Change [paper source] to [custom string] load [orientation]
285
Change [paper source] to [paper size]
285
Change [paper source] to [paper size] load [orientation]
285
Change [paper source] to [paper size] [paper type]
285
Change [paper source] to [paper size] [paper type] load [orientation]
285
Check [src] orientation or guides
286
Close cover [x]
286
Close door [x]
286
Disk corrupted
286
Empty the hole punch box
286
Error reading USB drive. Remove USB.
286
Error reading USB hub. Remove hub.
286
Fax memory full
286
Fax partition inoperative. Contact system administrator.
287
Fax server 'To Format' not set up. Contact system administrator.
287
Fax Station Name not set up
287
Fax Station Number not set up
287
Insert Tray [x]
287
Insert the hole punch box
287
Install Tray [x]
287
Load [src] with [custom type name]
288
Load [src] with [custom string]
288
Load [src] with [size]
288
Load [src] with [type] [size]
288
Load Manual Feeder with [custom type name]
289
Load Manual Feeder with [custom string]
289
Load Manual Feeder with [paper size]
289
Load Manual Feeder with [paper type] [paper size]
289
Load staples
289
Manual feeder expects [paper size]. Check [paper source] guides
290
Memory full, cannot print faxes
290
Power off, wait 2 seconds, power on
290
Remove paper from standard output bin
290
Remove paper from bin [x]
290
Remove paper from [linked set bin name]
290
Remove paper from all bins
290
Restore held jobs?
290
Scanner ADF Cover Open
291
Scan Document Too Long
291
SMTP server not set up. Contact system administrator.
291
Some held jobs were not restored
291
Unsupported disk
291
31.xx Missing or defective [color] cartridge
291
32.xx [color] cartridge part number unsupported by device
291
34 Incorrect paper size, check [paper source]
291
34 Incorrect paper type, check [paper source]
292
35 Insufficient memory to support Resource Save feature
292
36 Printer service required
292
37 Insufficient memory to collate job
292
37 Insufficient memory for Flash Memory Defragment operation
292
37 Insufficient memory, some Held Jobs were deleted
293
37 Insufficient memory, some held jobs will not be restored
293
38 Memory full
293
39 Complex page, some data may not have printed
293
40 [color] invalid refill, change cartridge
293
51 Defective flash detected
293
52 Not enough free space in flash memory for resources
293
53 Unformatted flash detected
294
54 Network [x] software error
294
54 Serial option [x] error
294
54 Standard network software error
294
55 Unsupported option in slot [x]
294
56 Parallel port [x] disabled
295
56 Serial port [x] disabled
295
56 Standard USB port disabled
295
56 Standard parallel port disabled
295
56 USB port [x] disabled
295
58 Too many disks installed
295
58 Too many flash options installed
296
58 Too many trays attached
296
59 Incompatible tray [x]
296
61 Remove defective disk
296
62 Disk full
296
63 Unformatted disk
296
80.xx Fuser life warning
297
80 Replace fuser
297
80 Scanner maintenance required, use ADF kit
297
80 Scheduled maintenance [x]
297
80 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 compartment
297
82.xx Replace waste toner bottle
297
82.xx Waste toner bottle missing
297
82.xx Waste toner bottle nearly full
298
84 unsupported [color] photoconductor
298
84.xx [color] photoconductor missing
298
84.xx [color] photoconductor nearly low
298
84.xx [color] photoconductor low
298
83.xx Transfer module missing
298
84.xx Replace [color] photoconductor
298
88.2x Replace [color] cartridge
299
88.xx [color] cartridge low
299
88.xx [color] cartridge very low
299
2yy.xx Close flatbed cover and load originals if restarting job
299
280.06 Paper missing
299
840.01 Scanner disabled by admin
300
840.02 Scanner disabled. Contact system administrator if problem persists.
300
1565 Emulation error, load emulation option
300
Solving basic printer problems
300
Solving printing problems
301
Multiple-language PDF files do not print
301
Printer control panel display is blank or displays only diamonds
301
Error message about reading USB drive appears
301
Print jobs do not print
301
Make sure there is no problem with your printer
301
Make sure the printer is ready to print
301
Check if a supply is missing or needs replacement
301
Check if the standard exit bin is full
301
Check if the paper tray is empty
301
Make sure the correct printer software is installed
301
Make sure the internal print server is working properly
302
Make sure you are using a recommended USB, serial, or Ethernet cable
302
Make sure printer cables are securely connected
302
Confidential and other held jobs do not print
302
Partial job, no job, or blank page prints
302
Make sure the printer has sufficient memory
302
Print job takes longer than expected
302
Reduce the complexity of the print job
302
Turn off the Page Protect setting
302
Change the environmental settings
303
Job prints from the wrong tray or on the wrong paper
303
Check the paper type and paper size settings
303
Incorrect characters print
303
Tray linking does not work
303
Load the same size and type of paper
303
Use the same Paper Size and Paper Type settings
303
Large jobs do not collate
303
Make sure Collate is set to On
303
Reduce the complexity of the print job
304
Make sure the printer has enough memory
304
Unexpected page breaks occur
304
Increase the Print Timeout value
304
Solving copy problems
304
Copier does not respond
304
Check the display for error messages
304
Check the power
304
Scanner unit does not close
304
Poor copy quality
304
Clear any error messages
305
Replace the toner or print cartridge
305
Clean the scanner glass
305
Adjust the toner darkness of the copy
305
Make sure the quality of the original document is satisfactory
305
Place the original document properly
305
Make sure to use the appropriate Copy settings
305
Partial document or photo copies
306
Check the document placement
306
Check the paper size setting
306
Solving scanner problems
307
Checking an unresponsive scanner
307
Scan was not successful
307
Check the cable connections
307
An error may have occurred in the program
307
Scanning takes too long or freezes the computer
307
Other software programs may be interfering with scanning
307
The scan resolution may be set too high
307
Poor scanned image quality
307
Check the display for error messages
307
The scanner glass may be dirty
308
Adjust the scan resolution
308
Check the quality of the original document
308
Check the document placement
308
Partial document or photo scans
308
Check the document placement
308
Check the paper size setting
308
Cannot scan from a computer
308
Check the display for error messages
308
Check the power
308
Check the cable connections
308
Solving fax problems
309
Fax and e-mail functions are not set up
309
Caller ID is not shown
309
Cannot send or receive a fax
309
Check the display for error messages
309
Check the power
309
Check the printer connections
309
Check the telephone wall jack
310
Review this digital phone service checklist
310
Check for a dial tone
310
Temporarily disconnect other equipment
310
Check for jams
310
Temporarily disable Call Waiting
310
Voice Mail service may be interfering with the fax transmission
310
The printer memory may be full
311
Can send but not receive faxes
311
Load paper
311
Check the ring count delay settings
311
Replace the toner or print cartridge
311
Can receive but not send faxes
311
The printer is not in Fax mode
311
The document is not loaded properly
311
Make sure the shortcut number is set up properly
312
Received fax has poor print quality
312
Resend the document
312
Replace the cartridge
312
Make sure the fax transmission speed is not set too high
312
Solving home screen application problems
312
An application error has occurred
312
Check the system log for relevant details
312
Make sure the file name you want to scan to is not already in use
313
Adjust the scan settings
313
Contact customer support
313
Solving option problems
313
Option does not operate correctly or quits after it is installed
313
Reset the printer
313
Check to see if the option is connected to the printer
313
Make sure the option is installed correctly
313
Make sure the option is selected
314
Paper tray problems
314
Make sure the paper is loaded correctly
314
Reset the printer
314
Make sure the paper tray is installed correctly
314
2,000-sheet drawer problems
314
Check the drawer connection
314
Load paper
314
Clear any jams
314
Avoid paper jams
314
Memory card
315
Cannot detect flash memory card
315
Cannot detect printer hard disk
315
Internal Solutions Port does not operate correctly
315
Check the Internal Solutions Port (ISP) connections
315
Check the cable
315
Make sure the network software is configured correctly
315
Internal print server does not operate correctly
315
Check the print server connections
315
Make sure the network software is configured correctly
315
USB/parallel interface card does not operate correctly
316
Check the USB/parallel interface card connection
316
Check the cable
316
Solving paper feed problems
316
Paper frequently jams
316
Check the paper
316
Make sure there is not too much paper in the paper tray
316
Check the paper guides
316
The paper may have absorbed moisture due to high humidity
316
Paper jam message remains after jam is cleared
316
Check the paper path
316
Jammed pages are not reprinted
316
Turn on Jam Recovery
316
Solving print quality problems
317
Characters have jagged or uneven edges
317
Clipped images
317
Check the guides
317
Check the paper size setting
317
Fine horizontal lines appear on color pages
317
Shadow images appear on prints
318
Check the paper type and weight settings
318
Make sure the print cartridge is not low on toner
318
Gray background
318
Check the Toner Darkness setting
319
The toner cartridge may be worn or defective
319
Incorrect margins
319
Check the paper guides
319
Check the paper size setting
319
Light colored line, white line, or incorrectly colored line appears on prints
319
Make sure there is no defective toner cartridge
320
Make sure the photoconductor unit is not defective
320
Make sure the transfer module is not defective
320
Clean the printhead lenses
320
Paper curl
320
Check the paper type and weight settings
320
Load paper from a fresh package
320
Print irregularities
320
Load paper from a fresh package
321
Check the paper type and weight settings
321
Avoid textured paper with rough finishes
321
Make sure there is no defective toner cartridge
321
Make sure the transfer module is not defective
321
Make sure the fuser is not defective
321
Print is too dark
321
Check the darkness, brightness, and contrast settings
321
Load paper from a fresh package
322
Avoid textured paper with rough finishes
322
Check the Paper Type setting
322
Print is too light
322
Check the darkness, brightness, and contrast settings
322
Load paper from a fresh package
322
Avoid textured paper with rough finishes
323
Check the Paper Type setting
323
Printer is printing blank pages
323
Make sure there is no packing material left on the toner or print cartridge
323
Make sure the toner or print cartridge is not low on toner
323
Repeating defects appear on a page
323
Make sure the photoconductor unit is not defective
323
Make sure the fuser is not defective
324
Skewed print
324
Check the paper guides
324
Check the paper
324
Make sure the printer is clean or is not contaminated with paper dust
324
Make sure the paper feed rollers are clean and are not contaminated with dust
324
Solid color pages
325
Make sure the photoconductor is not defective and is installed correctly
325
Black or white streaks appear on transparencies or paper
325
Ensure that the fill pattern is correct
325
Check the paper type
325
Make sure the print cartridge is not low on toner
326
Streaked horizontal lines appear on prints
326
Select another tray or feeder
326
Make sure there is no worn, defective, or empty toner cartridge
326
Clear the paper path around the toner cartridge
326
Streaked vertical lines appear on prints
327
Select another tray or feeder
327
Make sure there is no worn, defective, or empty toner cartridge
327
Clear the paper path around the toner cartridge
327
Make sure there is no toner in the paper path
327
Toner fog or background shading appears on the page
327
Make sure the toner cartridge is installed correctly or is not defective
327
Make sure the transfer module is not worn or defective
327
Make sure the photoconductor unit is not worn or defective
327
Make sure the fuser is not worn or defective
327
Make sure the printer has recalibrated recently
328
Make sure the application has not specified an off-white background
328
Make sure no toner is in the paper path
328
Toner rubs off
328
Check the paper type and weight settings
328
Check the paper texture setting
328
Make sure the fuser is not worn or defective
328
Toner specks
328
Make sure there is no defective toner cartridge
328
Make sure the photoconductor unit is not defective
329
Call customer support
329
Transparency print quality is poor
329
Check the transparencies
329
Check the paper type setting
329
Solving color quality problems
329
FAQ about color printing
329
Embedded Web Server does not open
332
Check the network connection
332
Check the address entered in the Web browser
332
Temporarily disable Web proxy servers
332
Contacting customer support
332
Notices
334
Product information
334
Edition notice
334
GOVERNMENT END USERS
334
Trademarks
335
Federal Communications Commission (FCC) compliance information statement
336
Modular component notice
336
Licensing notices
336
Noise emission levels
336
Waste from Electrical and Electronic Equipment (WEEE) directive
337
India E-Waste notice
337
Static sensitivity notice
337
ENERGY STAR
338
Temperature information
338
Power consumption
338
Product power consumption
338
Off mode
339
Sleep Mode
339
Hibernate Mode
339
Total energy usage
339
European Community (EC) directives conformity
340
Radio interference notice
340
Notice to users of the US telephone network: FCC requirements
340
Notice to users of the Canadian telephone network
341
Notice to users of the New Zealand telephone network
342
Notice to Users in the European Union
343
Regulatory notices for wireless products
343
Exposure to radio frequency radiation
343
Industry Canada (Canada)
344
Notice to users in the European Union
344
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
347
Patent acknowledgment
349
Index
350
File type: PDF
File name: 37775224_x950dhe.pdf
File size: 12.48 MB
File Language: English
Pages: 360
Author: Lexmark
File created: 2017-08-18
Published: 2023-11-11
Updated: 2023-11-10
Download File
Specifications
Brand:
Lexmark
Model: X950DHE
Category:
Printer - Copier - Fax - Scanner
See other models:
CS827DE
T642
C935HDN
X544DTN
X544DW
Photos
Download User Manual
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Table of Contents
×
Contents
2
Safety information
7
Learning about the printer
9
Finding information about the printer
9
Selecting a location for the printer
10
Printer configurations
11
Basic functions of the scanner
13
Understanding the ADF and scanner glass
14
Understanding the printer control panel
15
Understanding the home screen
16
Understanding the home screen
16
Using the touch-screen buttons
18
Setting up and using the home screen applications
21
Accessing the Embedded Web Server
21
Showing or hiding icons on the home screen
21
Activating the home screen applications
22
Setting up Forms and Favorites
22
Setting up Scan to Network
22
Setting up My MFP
23
Understanding WS-Scan
23
Setting up Remote Operator Panel
24
Exporting and importing a configuration
24
Additional printer setup
26
Turning on the printer
26
Installing internal options
27
Available internal options
27
Accessing the system board
27
Installing a memory card
29
Installing a flash memory or firmware card
31
Installing an Internal Solutions Port
32
Installing a printer hard disk
35
Removing a printer hard disk
39
Installing hardware options
41
Order of installation
41
Installing optional trays
42
Attaching cables
44
Verifying printer setup
45
Printing a menu settings page
45
Printing a network setup page
46
Setting up the printer software
46
Installing the printer software
46
Updating available options in the printer driver
47
Networking
48
Preparing to set up the printer on an Ethernet network
48
Preparing to set up the printer on a wireless network
48
Installing the printer on a wireless network (Windows)
49
Installing the printer on a wireless network (Macintosh)
51
Changing port settings after installing a new network ISP
54
Setting up serial printing (Windows only)
54
Minimizing your printer's environmental impact
56
Saving paper and toner
56
Using recycled paper
56
Conserving supplies
56
Saving energy
57
Using Eco-Mode
57
Reducing printer noise
57
Adjusting Sleep mode
58
Using Hibernate Mode
58
Adjusting the brightness of the printer display
59
Recycling
59
Recycling Lexmark products
59
Recycling Lexmark packaging
60
Returning Lexmark cartridges for reuse or recycling
60
Loading paper and specialty media
61
Setting the paper size and type
61
Configuring Universal paper settings
61
Loading the standard or optional 520-sheet tray
61
Loading the optional 850- and 1,150-sheet trays
64
Loading the 2000-sheet high-capacity feeder
67
Loading the multipurpose feeder
69
Linking and unlinking trays
72
Linking and unlinking trays
72
Creating a custom name for a paper type
73
Assigning a custom paper type name
73
Configuring a custom name
73
Paper and specialty media guide
74
Paper guidelines
74
Paper characteristics
74
Unacceptable paper
75
Selecting paper
75
Selecting preprinted forms and letterhead
76
Using recycled paper and other office papers
76
Storing paper
77
Supported paper sizes, types, and weights
78
Supported paper sizes
78
Supported paper types and weights
80
Supported finishing features
82
Setting the finisher exit bin
85
Printing
86
Printing a document
86
Printing a document
86
Printing in black and white
86
Adjusting toner darkness
86
Using Max Speed and Max Yield
87
Printing from a mobile device
87
Printing from a flash drive
88
Printing from a flash drive
88
Supported flash drives and file types
89
Printing on specialty media
90
Tips on using letterhead
90
Tips on using transparencies
90
Tips on using envelopes
91
Tips on using labels
91
Tips on using card stock
92
Printing confidential and other held jobs
92
Storing print jobs in the printer
92
Printing confidential and other held jobs
93
Printing information pages
94
Printing a font sample list
94
Printing a directory list
94
Canceling a print job
94
Canceling a print job from the printer control panel
94
Canceling a print job from the computer
94
Copying
96
Making copies
96
Making a quick copy
96
Copying using the ADF
96
Copying using the scanner glass
97
Copying film photos
97
Copying on specialty media
97
Copying on transparencies
97
Copying on letterhead
97
Customizing copy settings
98
Copying to a different size
98
Making copies using paper from a selected tray
98
Copying different paper sizes
99
Copying on both sides of the paper (duplexing)
99
Reducing or enlarging copies
100
Adjusting copy quality
100
Collating copies
101
Placing separator sheets between copies
101
Copying multiple pages onto a single sheet
102
Creating a custom copy job (job build)
102
Placing information on copies
103
Placing the date and time at the top of each page
103
Placing an overlay message on each page
103
Canceling a copy job
103
Canceling a copy job while the document is in the ADF
103
Canceling a copy job while copying pages using the scanner glass
103
Canceling a copy job while pages are being printed
104
Understanding the copy screens and options
104
Copy from
104
Copy to
104
Copies
104
Scale
104
Darkness
105
Sides (Duplex)
105
Collate
105
Content
105
Color
105
Using the advanced options
105
Save As Shortcut
106
E-mailing
107
Getting ready to e-mail
107
Setting up the e-mail function
107
Configuring e-mail settings
107
Creating an e-mail shortcut
108
Creating an e-mail shortcut using the Embedded Web Server
108
Creating an e-mail shortcut using the touch screen
108
E-mailing a document
109
Sending an e-mail using the touch screen
109
Sending an e-mail using a shortcut number
109
Sending an e-mail using the address book
109
Customizing e-mail settings
110
Adding e-mail subject and message information
110
Changing the output file type
110
Canceling an e-mail
110
Understanding the e-mail options
111
Recipients
111
Subject
111
Message
111
File Name
111
Original Size
111
Resolution
111
Color
111
Content
111
Darkness
112
Send As
112
Page Setup
112
Scan Preview
113
Using the advanced options
113
Faxing
114
Getting the printer ready to fax
114
Initial fax setup
115
Choosing a fax connection
116
Connecting to an analog telephone line
116
Connecting to a DSL service
117
Connecting to a PBX or ISDN system
117
Connecting to a distinctive ring service
118
Connecting to an adapter for your country or region
118
Setting the outgoing fax or station name and number
119
Setting the date and time
119
Configuring the printer to observe daylight saving time
119
Creating shortcuts
120
Creating a fax destination shortcut using the Embedded Web Server
120
Creating a fax destination shortcut using the touch screen
120
Sending a fax
121
Sending a fax using the touch screen
121
Sending a fax using the computer
121
Sending a fax using shortcuts
122
Sending a fax using the address book
122
Customizing fax settings
123
Changing the fax resolution
123
Making a fax lighter or darker
123
Sending a fax at a scheduled time
123
Viewing a fax log
124
Blocking junk faxes
124
Canceling an outgoing fax
124
Canceling a fax while the original documents are still scanning
124
Canceling a fax after the original documents have been scanned to memory
125
Understanding the fax options
125
Content
125
Resolution
125
Darkness
126
Color
126
Page Setup
126
Scan Preview
126
Delayed Send
126
Using the advanced options
126
Holding and forwarding faxes
127
Holding faxes
127
Forwarding a fax
127
Scanning
129
Scanning to an FTP address
129
Creating shortcuts
129
Creating an FTP shortcut using the Embedded Web Server
129
Creating an FTP shortcut using the touch screen
130
Scanning to an FTP address
130
Scanning to an FTP address using the touch screen
130
Scanning to an FTP address using a shortcut number
130
Scanning to an FTP address using the address book
131
Scanning to a computer or flash drive
131
Scanning to a computer
131
Scanning to a flash drive
132
Understanding the Scan Center features
132
Using the ScanBack Utility
133
Understanding the FTP options
133
FTP
133
File Name
133
Original Size
133
Send As
134
Color
134
Resolution
134
Darkness
134
Page Setup
134
Content
134
Scan Preview
135
Using the advanced options
135
Understanding the printer menus
136
Menus list
136
Supplies menu
137
Paper menu
139
Default Source menu
139
Paper Size/Type menu
140
Configure MP menu
143
Substitute Size menu
143
Paper Texture menu
143
Paper Loading menu
145
Custom Types menu
146
Custom Names menu
147
Custom Scan Sizes menu
147
Universal Setup menu
147
Bin Setup menu
148
Reports menu
148
Reports menu
148
Network/Ports menu
150
Active NIC menu
150
Standard Network or Network [x] menus
150
Network Reports menu
152
Network Card menu
152
TCP/IP menu
152
IPv6 menu
153
Wireless menu
154
AppleTalk menu
155
Standard USB menu
155
Parallel [x] menu
157
Serial [x] menu
159
SMTP Setup menu
162
Security menu
163
Editing Security Setups menu
163
Miscellaneous Security Settings menu
163
Confidential Print menu
164
Erase Temporary Data Files menu
165
Security Audit Log menu
166
Set Date and Time menu
166
Settings menu
168
General Settings menu
168
Copy Settings menu
175
Fax Settings menu
180
Fax Mode (Analog Fax Setup) menu
180
Fax Mode (Fax Server Setup) menu
188
E-mail Settings menu
190
FTP Settings menu
196
Flash Drive menu
200
OCR Settings menu
206
Print Settings
207
Setup menu
207
Job Accounting menu
209
Finishing menu
210
Quality menu
212
Utilities menu
214
XPS menu
215
PDF menu
215
PostScript menu
216
PCL Emul menu
216
HTML menu
219
Image menu
220
Booklet Adjustments menu
221
Help menu
221
Securing the hard disk and other installed memory
223
Statement of Volatility
223
Erasing volatile memory
224
Erasing non-volatile memory
224
Erasing printer hard disk memory
224
Configuring printer hard disk encryption
225
Maintaining the printer
227
Cleaning the exterior of the printer
227
Cleaning the scanner glass
228
Cleaning the printhead lenses
229
Emptying the hole punch box
233
Storing supplies
234
Checking the status of parts and supplies
235
Checking the status of parts and supplies on the printer control panel
235
Checking the status of parts and supplies from a network computer
235
Ordering parts and supplies
235
Ordering toner cartridges
235
Ordering a photoconductor unit
236
Ordering a waste toner bottle
236
Ordering staple cartridges
236
Ordering a maintenance kit
236
Replacing parts and supplies
237
Replacing a maintenance kit
237
Replacing a photoconductor unit
237
Replacing a toner cartridge
243
Replacing the waste toner bottle
245
Replacing a staple cartridge
250
Moving the printer
258
Before moving the printer
258
Moving the printer to another location
258
Shipping the printer
259
Administrative support
260
Finding advanced networking and administrator information
260
Checking the status of the printer
260
Checking the virtual display
260
Setting up e-mail alerts
260
Viewing reports
261
Restoring factory default settings
261
Clearing jams
262
Avoiding jams
262
Understanding jam numbers and locations
262
201â202 paper jams
264
203 paper jam
265
230 paper jam
266
231 paper jam
267
24x paper jam
268
250 paper jam
274
281 paper jam
275
4yy.xx paper jams
277
455 staple jam
281
28y.xx paper jams
283
Troubleshooting
284
Understanding the printer messages
284
Adjusting color
284
Bin 2 is unable to lower, remove paper and check for an obstruction
284
Change [paper source] to [custom type name]
284
Change [paper source] to [custom type name] load [orientation]
284
Change [paper source] to [custom string]
284
Change [paper source] to [custom string] load [orientation]
285
Change [paper source] to [paper size]
285
Change [paper source] to [paper size] load [orientation]
285
Change [paper source] to [paper size] [paper type]
285
Change [paper source] to [paper size] [paper type] load [orientation]
285
Check [src] orientation or guides
286
Close cover [x]
286
Close door [x]
286
Disk corrupted
286
Empty the hole punch box
286
Error reading USB drive. Remove USB.
286
Error reading USB hub. Remove hub.
286
Fax memory full
286
Fax partition inoperative. Contact system administrator.
287
Fax server 'To Format' not set up. Contact system administrator.
287
Fax Station Name not set up
287
Fax Station Number not set up
287
Insert Tray [x]
287
Insert the hole punch box
287
Install Tray [x]
287
Load [src] with [custom type name]
288
Load [src] with [custom string]
288
Load [src] with [size]
288
Load [src] with [type] [size]
288
Load Manual Feeder with [custom type name]
289
Load Manual Feeder with [custom string]
289
Load Manual Feeder with [paper size]
289
Load Manual Feeder with [paper type] [paper size]
289
Load staples
289
Manual feeder expects [paper size]. Check [paper source] guides
290
Memory full, cannot print faxes
290
Power off, wait 2 seconds, power on
290
Remove paper from standard output bin
290
Remove paper from bin [x]
290
Remove paper from [linked set bin name]
290
Remove paper from all bins
290
Restore held jobs?
290
Scanner ADF Cover Open
291
Scan Document Too Long
291
SMTP server not set up. Contact system administrator.
291
Some held jobs were not restored
291
Unsupported disk
291
31.xx Missing or defective [color] cartridge
291
32.xx [color] cartridge part number unsupported by device
291
34 Incorrect paper size, check [paper source]
291
34 Incorrect paper type, check [paper source]
292
35 Insufficient memory to support Resource Save feature
292
36 Printer service required
292
37 Insufficient memory to collate job
292
37 Insufficient memory for Flash Memory Defragment operation
292
37 Insufficient memory, some Held Jobs were deleted
293
37 Insufficient memory, some held jobs will not be restored
293
38 Memory full
293
39 Complex page, some data may not have printed
293
40 [color] invalid refill, change cartridge
293
51 Defective flash detected
293
52 Not enough free space in flash memory for resources
293
53 Unformatted flash detected
294
54 Network [x] software error
294
54 Serial option [x] error
294
54 Standard network software error
294
55 Unsupported option in slot [x]
294
56 Parallel port [x] disabled
295
56 Serial port [x] disabled
295
56 Standard USB port disabled
295
56 Standard parallel port disabled
295
56 USB port [x] disabled
295
58 Too many disks installed
295
58 Too many flash options installed
296
58 Too many trays attached
296
59 Incompatible tray [x]
296
61 Remove defective disk
296
62 Disk full
296
63 Unformatted disk
296
80.xx Fuser life warning
297
80 Replace fuser
297
80 Scanner maintenance required, use ADF kit
297
80 Scheduled maintenance [x]
297
80 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 compartment
297
82.xx Replace waste toner bottle
297
82.xx Waste toner bottle missing
297
82.xx Waste toner bottle nearly full
298
84 unsupported [color] photoconductor
298
84.xx [color] photoconductor missing
298
84.xx [color] photoconductor nearly low
298
84.xx [color] photoconductor low
298
83.xx Transfer module missing
298
84.xx Replace [color] photoconductor
298
88.2x Replace [color] cartridge
299
88.xx [color] cartridge low
299
88.xx [color] cartridge very low
299
2yy.xx Close flatbed cover and load originals if restarting job
299
280.06 Paper missing
299
840.01 Scanner disabled by admin
300
840.02 Scanner disabled. Contact system administrator if problem persists.
300
1565 Emulation error, load emulation option
300
Solving basic printer problems
300
Solving printing problems
301
Multiple-language PDF files do not print
301
Printer control panel display is blank or displays only diamonds
301
Error message about reading USB drive appears
301
Print jobs do not print
301
Make sure there is no problem with your printer
301
Make sure the printer is ready to print
301
Check if a supply is missing or needs replacement
301
Check if the standard exit bin is full
301
Check if the paper tray is empty
301
Make sure the correct printer software is installed
301
Make sure the internal print server is working properly
302
Make sure you are using a recommended USB, serial, or Ethernet cable
302
Make sure printer cables are securely connected
302
Confidential and other held jobs do not print
302
Partial job, no job, or blank page prints
302
Make sure the printer has sufficient memory
302
Print job takes longer than expected
302
Reduce the complexity of the print job
302
Turn off the Page Protect setting
302
Change the environmental settings
303
Job prints from the wrong tray or on the wrong paper
303
Check the paper type and paper size settings
303
Incorrect characters print
303
Tray linking does not work
303
Load the same size and type of paper
303
Use the same Paper Size and Paper Type settings
303
Large jobs do not collate
303
Make sure Collate is set to On
303
Reduce the complexity of the print job
304
Make sure the printer has enough memory
304
Unexpected page breaks occur
304
Increase the Print Timeout value
304
Solving copy problems
304
Copier does not respond
304
Check the display for error messages
304
Check the power
304
Scanner unit does not close
304
Poor copy quality
304
Clear any error messages
305
Replace the toner or print cartridge
305
Clean the scanner glass
305
Adjust the toner darkness of the copy
305
Make sure the quality of the original document is satisfactory
305
Place the original document properly
305
Make sure to use the appropriate Copy settings
305
Partial document or photo copies
306
Check the document placement
306
Check the paper size setting
306
Solving scanner problems
307
Checking an unresponsive scanner
307
Scan was not successful
307
Check the cable connections
307
An error may have occurred in the program
307
Scanning takes too long or freezes the computer
307
Other software programs may be interfering with scanning
307
The scan resolution may be set too high
307
Poor scanned image quality
307
Check the display for error messages
307
The scanner glass may be dirty
308
Adjust the scan resolution
308
Check the quality of the original document
308
Check the document placement
308
Partial document or photo scans
308
Check the document placement
308
Check the paper size setting
308
Cannot scan from a computer
308
Check the display for error messages
308
Check the power
308
Check the cable connections
308
Solving fax problems
309
Fax and e-mail functions are not set up
309
Caller ID is not shown
309
Cannot send or receive a fax
309
Check the display for error messages
309
Check the power
309
Check the printer connections
309
Check the telephone wall jack
310
Review this digital phone service checklist
310
Check for a dial tone
310
Temporarily disconnect other equipment
310
Check for jams
310
Temporarily disable Call Waiting
310
Voice Mail service may be interfering with the fax transmission
310
The printer memory may be full
311
Can send but not receive faxes
311
Load paper
311
Check the ring count delay settings
311
Replace the toner or print cartridge
311
Can receive but not send faxes
311
The printer is not in Fax mode
311
The document is not loaded properly
311
Make sure the shortcut number is set up properly
312
Received fax has poor print quality
312
Resend the document
312
Replace the cartridge
312
Make sure the fax transmission speed is not set too high
312
Solving home screen application problems
312
An application error has occurred
312
Check the system log for relevant details
312
Make sure the file name you want to scan to is not already in use
313
Adjust the scan settings
313
Contact customer support
313
Solving option problems
313
Option does not operate correctly or quits after it is installed
313
Reset the printer
313
Check to see if the option is connected to the printer
313
Make sure the option is installed correctly
313
Make sure the option is selected
314
Paper tray problems
314
Make sure the paper is loaded correctly
314
Reset the printer
314
Make sure the paper tray is installed correctly
314
2,000-sheet drawer problems
314
Check the drawer connection
314
Load paper
314
Clear any jams
314
Avoid paper jams
314
Memory card
315
Cannot detect flash memory card
315
Cannot detect printer hard disk
315
Internal Solutions Port does not operate correctly
315
Check the Internal Solutions Port (ISP) connections
315
Check the cable
315
Make sure the network software is configured correctly
315
Internal print server does not operate correctly
315
Check the print server connections
315
Make sure the network software is configured correctly
315
USB/parallel interface card does not operate correctly
316
Check the USB/parallel interface card connection
316
Check the cable
316
Solving paper feed problems
316
Paper frequently jams
316
Check the paper
316
Make sure there is not too much paper in the paper tray
316
Check the paper guides
316
The paper may have absorbed moisture due to high humidity
316
Paper jam message remains after jam is cleared
316
Check the paper path
316
Jammed pages are not reprinted
316
Turn on Jam Recovery
316
Solving print quality problems
317
Characters have jagged or uneven edges
317
Clipped images
317
Check the guides
317
Check the paper size setting
317
Fine horizontal lines appear on color pages
317
Shadow images appear on prints
318
Check the paper type and weight settings
318
Make sure the print cartridge is not low on toner
318
Gray background
318
Check the Toner Darkness setting
319
The toner cartridge may be worn or defective
319
Incorrect margins
319
Check the paper guides
319
Check the paper size setting
319
Light colored line, white line, or incorrectly colored line appears on prints
319
Make sure there is no defective toner cartridge
320
Make sure the photoconductor unit is not defective
320
Make sure the transfer module is not defective
320
Clean the printhead lenses
320
Paper curl
320
Check the paper type and weight settings
320
Load paper from a fresh package
320
Print irregularities
320
Load paper from a fresh package
321
Check the paper type and weight settings
321
Avoid textured paper with rough finishes
321
Make sure there is no defective toner cartridge
321
Make sure the transfer module is not defective
321
Make sure the fuser is not defective
321
Print is too dark
321
Check the darkness, brightness, and contrast settings
321
Load paper from a fresh package
322
Avoid textured paper with rough finishes
322
Check the Paper Type setting
322
Print is too light
322
Check the darkness, brightness, and contrast settings
322
Load paper from a fresh package
322
Avoid textured paper with rough finishes
323
Check the Paper Type setting
323
Printer is printing blank pages
323
Make sure there is no packing material left on the toner or print cartridge
323
Make sure the toner or print cartridge is not low on toner
323
Repeating defects appear on a page
323
Make sure the photoconductor unit is not defective
323
Make sure the fuser is not defective
324
Skewed print
324
Check the paper guides
324
Check the paper
324
Make sure the printer is clean or is not contaminated with paper dust
324
Make sure the paper feed rollers are clean and are not contaminated with dust
324
Solid color pages
325
Make sure the photoconductor is not defective and is installed correctly
325
Black or white streaks appear on transparencies or paper
325
Ensure that the fill pattern is correct
325
Check the paper type
325
Make sure the print cartridge is not low on toner
326
Streaked horizontal lines appear on prints
326
Select another tray or feeder
326
Make sure there is no worn, defective, or empty toner cartridge
326
Clear the paper path around the toner cartridge
326
Streaked vertical lines appear on prints
327
Select another tray or feeder
327
Make sure there is no worn, defective, or empty toner cartridge
327
Clear the paper path around the toner cartridge
327
Make sure there is no toner in the paper path
327
Toner fog or background shading appears on the page
327
Make sure the toner cartridge is installed correctly or is not defective
327
Make sure the transfer module is not worn or defective
327
Make sure the photoconductor unit is not worn or defective
327
Make sure the fuser is not worn or defective
327
Make sure the printer has recalibrated recently
328
Make sure the application has not specified an off-white background
328
Make sure no toner is in the paper path
328
Toner rubs off
328
Check the paper type and weight settings
328
Check the paper texture setting
328
Make sure the fuser is not worn or defective
328
Toner specks
328
Make sure there is no defective toner cartridge
328
Make sure the photoconductor unit is not defective
329
Call customer support
329
Transparency print quality is poor
329
Check the transparencies
329
Check the paper type setting
329
Solving color quality problems
329
FAQ about color printing
329
Embedded Web Server does not open
332
Check the network connection
332
Check the address entered in the Web browser
332
Temporarily disable Web proxy servers
332
Contacting customer support
332
Notices
334
Product information
334
Edition notice
334
GOVERNMENT END USERS
334
Trademarks
335
Federal Communications Commission (FCC) compliance information statement
336
Modular component notice
336
Licensing notices
336
Noise emission levels
336
Waste from Electrical and Electronic Equipment (WEEE) directive
337
India E-Waste notice
337
Static sensitivity notice
337
ENERGY STAR
338
Temperature information
338
Power consumption
338
Product power consumption
338
Off mode
339
Sleep Mode
339
Hibernate Mode
339
Total energy usage
339
European Community (EC) directives conformity
340
Radio interference notice
340
Notice to users of the US telephone network: FCC requirements
340
Notice to users of the Canadian telephone network
341
Notice to users of the New Zealand telephone network
342
Notice to Users in the European Union
343
Regulatory notices for wireless products
343
Exposure to radio frequency radiation
343
Industry Canada (Canada)
344
Notice to users in the European Union
344
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
347
Patent acknowledgment
349
Index
350
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