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USB/parallel interface card does not operate correctly
Check the USB/parallel interface card connection
Make sure the USB/parallel interface card is securely connected to the printer system board.
Check the cable
Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
Check the paper
Use recommended paper and specialty media. For more information, see the chapter about paper and
specialty media guidelines.
Make sure there is not too much paper in the paper tray
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or
on the multipurpose feeder.
Check the paper guides
Move the guides in the tray to the correct positions for the paper size loaded.
The paper may have absorbed moisture due to high humidity
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
Check the paper path
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.
Jammed pages are not reprinted
Turn on Jam Recovery
1 From the home screen, navigate to:
> Settings > General Settings > Print Recovery
2 Touch the arrows next to Jam Recovery until On or Auto appears.
Troubleshooting 316
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