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115
Troubleshooting
CATEGORY
SUB-CATEGORY QUESTION ANSWER
Recovery
Solution
FactoryReset
HowcanIperforma
factoryresetifIcan’t
accessthephone’s
Settingsmenu?
Read ALL steps before attempting:
1.Turnthephoneoff.
2.Pressandholdthefollowingkeysat
thesametime:Volume Down
Button
+Power/Lock Button
onthebackofthephone.
3.ReleasethePower/Lock Button
onlywhentheLGlogoisdisplayed,
thenimmediatelypressandholdthe
Power/Lock Button
again.
4.ReleaseallkeyswhentheFactory
dataresetisdisplayed.
5.PresstheVolume Buttons
to
highlightYes ingray,thenpressthe
Power/Lock Button
tocontinue.
6.PresstheVolume Buttons
to
highlightYesingray,thenpressthe
Power/Lock Button
oncemore
toconrm.
7.Yourdevicewillperformafactory
reset.
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