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What If I Forget my Pattern?
If you forget your device's lock pattern, you can unlock your device
or reset it using your Google™ Account credentials. When you enter
the wrong unlock pattern too many times, you should see an option
at the bottom of the screen that says
Forgot pattern?
Follow these
steps to use either your PIN or email address.
Important!
You can only enter an incorrect lock pattern 5 times before
the device is locked.
Important!
If you are unsuccessful in retrieving your lock pattern or
unlocking your device, please contact T-Mobile for
assistance.
To unlock your device with a PIN code:
1. Tap
Forgot pattern?
(located at the bottom of the screen).
2. Scroll down and tap the
Type PIN code
field and use the on-
screen keypad to enter the backup PIN code you setup when
you created your lock pattern.
3. Tap
OK
.
4. If you have forgotten your current pattern, tap
Pattern
from the
Screen unlock settings menu and follow the procedures
outlined in "Setting an Unlock Pattern"
on page 364 to create
a new pattern.
366
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