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Troubleshooting
• Some menu of the HDMI & CEC compatible device may not be available for use.
• Some buttons on the remote control may not work. You can try the external device's remote control.
Voice Service Issues
Choose the issue your TV occurs.
• Voice button on remote control doesn't work.
• The TV fails to receive voice command. I spoke wake-up words, but there's no answer.
Before you perform the following solutions, please note that:
• Make sure your TV is turned on. The TV cannot respond in standby mode.
• If you have just turned on the TV, please wait a while until the TV's setup is ready.
• Your voice should be clear and recognisable. If the voice is too loud or too low, this may result in a failure.
• Please say your command and wait the device to respond.
• When the TV is connected with external devices, the performance of voice service may be affected.
Voice button on remote control doesn't work.
• Check the status of your remote control. For specific information please refer to Troubleshooting > Remote
Control Issues in this manual.
• Keep the remote control within 3 metres from the TV.
• Change account or log out of the account.
The TV fails to receive voice command. I spoke wake-up words, but
there's no answer.
• Check whether the built-in microphone control button at the bottom of the TV is switched on.
•
After the Voice Assistant setup has been completed, check whether the Hands-Free mode is turned on.
Press button, select Set up Google TV on lancher.
• Wake-up words may differ depending on Voice Assistant. For specific information please refer to First-
Time Use > Using the TV Voice Service > Hands-Free Wake-up in this manual.
• When the TV is far from you or the noise is loud, the TV may not receive voice command accurately.
• Change account or log out of the account.
Note:
• The Hands-Free Wake-up and some of its features are available on limited country/region/language.
Media Files
Some files are interrupted during playback./Some files can't be played.
Most files can be played back, but you might experience problems with the TV or the files.
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