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Troubleshooting
I want to output sound from headphones and TV speakers, or from
Bluetooth speaker.
•
If you connect wired headphones to the TV, press button on your remote control to select Settings
> Display & Sound > Audio Output to choose Wired Headphone.
•
If you want to connect bluetooth headphones/bluetooth speaker to the TV:
a. Turn on bluetooth at > Settings > Remotes & accessories > Bluetooth.
b. Connect your bluetooth headphones/bluetooth speaker and set the external device as BT Headphone
in Settings > Display & Sound > Audio Output > Bluetooth Speaker.
c. Press button on your remote control, select Settings > Display & Sound > Audio Output to
choose TV Speaker.
HDMI & CEC Issues
Choose the issue your TV occurs.
• I want to turn the TV and external device off or on at the same time.
• I want to disenable HDMI & CEC function.
• An external device cannot be controlled by using the TV's remote control.
Note:
• If the connected HDMI device may not support HDMI & CEC control, the feature may not work.
I want to turn the TV and external device off or on at the same time.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected
device is turned on. For specific information, please refer to the user manual with the external device.
• Check whether HDMI & CEC feature of your TV is turned on or device auto power off and device auto
power on are enabled. For specific information please refer to Connecting to External Devices > Remote &
Accessories > Use HDMI & CEC in this manual.
I want to disenable HDMI & CEC function.
•
To turn off the HDMI & CEC feature of your TV, press button on your remote control and select
Settings > Channels & Inputs > Inputs > HDMI control. Set HDMI control to Off.
An external device cannot be controlled by using the TV's remote control.
• Check whether there is an issue with your remote control. For specific information please refer to
Troubleshooting > Remote Control Issues in this manual.
• Check whether the power cable of the external device is properly connected and the HDMI cable
connection between the external device and the TV is secure. Please use a HDMI cable of standard
specification and make sure the cable is not damaged.
• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected
device is turned on. For specific information, please refer to the user manual with the external device.
•
Check whether HDMI & CEC feature of your TV is turned on. Press button on your remote control and
select Settings > Channels & Inputs > Inputs > HDMI control. Set HDMI control to On.
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