Hisense 85" Class U6 Series Mini-LED ULED 4K Google TV 85U6N User Manual

USER MANUAL

Before using the TV, please read this manual

thoroughly and retain it for future reference.

ENGLISH

FRANÇAIS

ESPAÑOL

90604 ES-A23470M-2

USER MANUAL

Before using the TV, please read this manual

thoroughly and retain it for future reference.

ENGLISH

All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and is

protected under US, CANADA, MEXICO and International copyright and/or other intellectual property

laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or

otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd.

rights under the aforementioned laws.

No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any

manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior

written permission of Hisense Company Ltd.

Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the

following addresses:

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105 Satellite BLVD Suite I,

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CANADA: Hisense Canada Co., Ltd

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Mississauga, ON, Canada

L5N 8C2

MEXICO

IMPORTER:

Hisense Mexico S. de R.L. de C.V.

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TEL: (52) (55) 5531-3515

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of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective

holders.

and product names are registered trademarks of their respective owners.

Disclaimer Page

**Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements

or other communications related to this Hisense device (hereinafter “Device”) made in any form whatsoever

and at any time, some or all of the pre-installed, or subsequently installed Application Services may not be

available or capable of functioning as intended by the provider of the Application Services in any or all usage

areas for reasons outside of Hisense’s control, including but not limited to, Internet access, local service

limitations, etc. Any purchase or use of the Device, including any Application Services, is purely at the

user’s risk. Application Services are provided on an as-available basis without warranties of any kind, either

expressed or implied, that the Application Service will be uninterrupted or error-free, including but not limited

to vagaries of weather, disruption of Service, acts of God, warranties of title, local or regional limitations,

no infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. No advice or information given by Hisense, providers, affiliates, or contractors or their respective

employees shall create such a warranty. Hisense specifically disclaims responsibility for any or all Application

Services from functioning at any time, and by purchasing the Device, you accept such disclaimer without any

claim on Hisense. You are solely responsible for providing an active and working connection to the Internet,

along with any and all hardware and/or software necessary to use the Hisense Device as intended.

Disclaimer:

Images throughout this document are for illustrative purposes only and may differ from the actual

product.

Contents

First-Time Use

Using the E-Manual............................................................................................................................3

Home Screen......................................................................................................................................3

Connecting to the Internet..................................................................................................................3

Using a Google Account.................................................................................................................... 5

Selecting Inputs.................................................................................................................................. 6

Using the TV Voice Service...............................................................................................................6

Enjoy Live TV

Channel Scan..................................................................................................................................... 7

Live Menu........................................................................................................................................... 7

Channel Edit....................................................................................................................................... 9

Learn about Live TV Support Settings.............................................................................................12

Benefits of Smart TV

Using Voice Control......................................................................................................................... 15

Content Sharing................................................................................................................................17

Using Apps....................................................................................................................................... 18

Apps Settings and Permissions....................................................................................................... 19

Enhanced Viewing............................................................................................................................19

Connecting to External Devices

Connection Guide.............................................................................................................................21

Remote & Accessories.....................................................................................................................21

Connecting Bluetooth Devices......................................................................................................... 23

Connecting a Set Top Box...............................................................................................................25

Connecting a Blu-ray or DVD Player...............................................................................................25

Sharing your Smart Phone/Computer Screen on the TV................................................................ 25

Using AirPlay and HomeKit..............................................................................................................26

Connecting USB Devices.................................................................................................................27

Connecting Headphones.................................................................................................................. 27

Connecting Audio Visual (AV) Devices............................................................................................28

Connecting Speakers or Other Audio Receivers.............................................................................29

Connecting a Digital Audio System with ARC/eARC.......................................................................29

Connecting a PC.............................................................................................................................. 30

Settings Overview

Picture...............................................................................................................................................31

Screen...............................................................................................................................................36

Sound................................................................................................................................................38

Network & Internet........................................................................................................................... 42

Contents

General............................................................................................................................................. 42

System message.............................................................................................................................. 45

Using Parental Control..................................................................................................................... 46

Reset to Factory Default.................................................................................................................. 47

Entertainment

Game................................................................................................................................................ 48

SoundBar Settings............................................................................................................................49

Sports................................................................................................................................................49

Media................................................................................................................................................ 50

Accessibility Features

Captions Setup................................................................................................................................. 54

High contrast text............................................................................................................................. 54

Text to speech..................................................................................................................................55

Accessibility shortcut........................................................................................................................ 55

TalkBack........................................................................................................................................... 55

Accessibility Menu Setup................................................................................................................. 55

Select to speak.................................................................................................................................56

Switch Access.................................................................................................................................. 56

Text-to-Speech (TTS) and Video Description functionalities on TV................................................ 56

Troubleshooting

FAQ...................................................................................................................................................57

Troubleshooting Guide..................................................................................................................... 64

Picture Issues................................................................................................................................... 65

Sound Issues....................................................................................................................................66

Channel and Broadcast Issues........................................................................................................ 67

Network Issues................................................................................................................................. 68

Apps Issues...................................................................................................................................... 69

Remote Control Issues.....................................................................................................................70

External Device Connection Issues................................................................................................. 70

HDMI & CEC Issues........................................................................................................................ 72

Voice Service Issues........................................................................................................................ 73

Media Files....................................................................................................................................... 73

Other Issues..................................................................................................................................... 74

First-Time Use

Using the E-Manual

View the embedded E-Manual that contains information about your TV's key features.

Disclaimer:

• Instructions and images through this manual are only for reference and may differ from the actual product.

Launch the E-Manual

Press button on your remote control to select Settings > System > Advanced System > E-Manual.

Scan the QR Code with your Smart Phone to open the E-Manual on your device.

Note:

• The black background icon stands for the button on the remote control.

• The grey background icon stands for the icons on the screen of the device for selecting.

Use the Buttons in the E-Manual

• Search

You can use icon on the top of the E-Manual to search for the product feature information, and the E-

Manual will provide all the titles and content that contains the search information.

• Setting

You can use icon on the top of the E-Manual home screen to adjust the text size.

Home Screen

All TV functions can be accessed from the Home screen.

Display the Home Screen

Press button on your remote control to enter the Home screen.

To exit the Home screen, use your remote control or use the navigation buttons on the screen to move the

cursor to other icons, press button to enter and select your desired service.

Connecting to the Internet

To get access to the Internet using a wired connection or connecting to an available wireless network.

Connect to a Wired (Ethernet) Network

To get access to the Internet using a wired connection, it is recommended to use a modem or router that

supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically

provide the IP address, subnet mask, gateway, and DNS, so you do not have to enter them manually. Most

home networks already have DHCP.

See the illustration below.

First-Time Use

After connecting to a wired (Ethernet) network:

Press button on your remote control to select Settings > Network & Internet.

Go to ETHERNET section, and set the TV network by pressing button to enter the submenu.

• ETHERNET

Show whether the Ethernet is connected.

• Proxy settings

You can set the proxy server.

• IP settings

Configure the IP setting for your network connection.

Related information

Network & Internet on page 42

Network Issues on page 68

My TV cannot connect to the network. on page 59

Connect to a Wireless Network

To connect to an available wireless network, make sure that you turn on your wireless router and have the

wireless router's SSID and password before attempting to connect.

To get access to the Internet using a wireless connection:

Press button on your remote control to select Settings > Network & Internet > Wi-Fi.

To get access to the Internet in a wireless way:

1. Turn on your Wi-Fi.

2. The list of networks will display automatically.

3. Select a wireless network from the list, and input the password.

4. If the network connection does not appear in the list, select See all to display all the list, or select Add new

network to input a wireless network name, select the type of security mode, and enter password.

First-Time Use

Note:

• The device uses the user's WIFI credentials to connect to the network.

Related information

Network & Internet on page 42

Network Issues on page 68

My TV cannot connect to the network. on page 59

Internet Related Features

• Content Sharing

To view media content, like videos, music or photos saved in your Android/iOS/PC device on your TV

screen. For more information, please refer to Benefits of Smart TV > Content Sharing in this manual.

• Sharing your Smart Phone/Computer Screen on the TV

To mirror your mobile device or computer screen to the TV. For more information, please refer to

Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the TV in this manual.

Using a Google Account

Signing into an account

When you turn on the TV for the first time, you can select Set up Google TV to sign into a Google Account

by the setup guide, if you select Set up basic TV, you can also set it later by pressing to select Set up

Google TV.

• Set up with the Google Home app

• Set up on TV instead

Before signing into your Google account, make sure your TV is connected to the network. For more about

network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in

this manual, after the network is connected, enter your E-mail/phone and password, select Sign In.

Adding a kid account

You can create a personalized space for your kid with access to content they love and tools to help keep you

in control.

After the network is connected, > Settings > Accounts & sign-in > Add a kid.

2. Set up Google TV for a kid in your family, you can do the same for more kids later.

Adding another account

You can use other accounts within Google apps like YouTube, but you won't see recommendations for those

accounts on the Google TV home screen.

Before creating a new account, make sure your TV is connected to the network. For more about network

settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in this

manual.

After the network is connected, > Settings > Accounts & Sign-in > Add an account.

First-Time Use

2. Enter E-mail/phone and password.

Press .

Selecting Inputs

Access to connected external devices including wireless connected devices.

Switch between external devices connected to the TV

Press / button on your remote control.

2. Select your desired input source.

Edit the name of input sources

Press / button on your remote control.

Press button to rename input.

Note:

• Maximum name length is 36 characters.

Using the TV Voice Service

Access the Voice Service

Press button on your remote control to access the Voice Service. Before use Voice Service, please pair

bluetooth remote control to your TV first.

Use the remote microphone

You can enjoy interacting with the voice assistant using your voice by just pressing and holding the button

on your remote control.

Note:

• Voice Service feature may not be applicable in some models/countries/regions.

•

Remote control with button is only available in some models/countries/regions.

• To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms

and conditions may be required to be agreed to.

Hands-free Voice Control

Interacting with Alexa or Google Voice by just using your voice, all hands-free. please refer to Benefits of

Smart TV > Using Voice Control > Hands-free Voice Control

Enjoy Live TV

Channel Scan

You can scan for channels automatically or manually.

Note:

• Antenna/cable function may not be applicable in some models/countries/regions.

Auto Channel Scan

Automatically scan for channels to view programs from your TV source.

/ > TV

If no TV channels were saved before, you will be prompted to do a channel search.

In Live TV, / > Channel Settings > Channels > Auto Channel Scan

Before you select Auto Channel Scan, you can press / > Channel Settings > Channels > Tuner

Mode to select Antenna or Cable.

Manual Scan

In Live TV, / > Channel Settings > Channels > Manual Scan

Type in a channel to add it manually to your TV.

In Live TV, / > Channel Settings > Channels > DTV Manual Scan

In Live TV, / > Channel Settings > Channels > ATV Manual Scan

Live Menu

You can obtain quick access to the channel list, favorite channel list or use relevant features with ease when

watching TV programs.

Display Channel List

In Live TV, press button on the remote control to display the Channel List menu.

Learn about channel list sub-menu.

In Live TV, >

Enjoy Live TV

TV List

Display Live TV channel categories, such as Cable and Antenna.

Fav

Display favorite lists.

History

Display the channels that have been watched for a period of time.

Search for the content you want.

Edit

Edit the channel list.

Note:

• The picture is only for reference, and may differ from the actual product.

• The sub-menu options may vary depending on models/countries/regions.

Related information

Edit Channel List on page 9

Enjoy Live TV

Display Favorite Channel List

In Live TV, press > > to select FAV, and press button to display the favorite list.

Note:

• These steps should be operated under TV inputs.

Related information

Edit Favorite Channel List on page 10

Channel Edit

Manually edit the channel list or favorite channel list to your preference.

Edit Channel List

Before you can edit the channel list, Channel Scan must be completed first.

Note:

• The image is only for reference and may differ from the actual product.

• The sub-menu options may vary depending on models/countries/regions.

Enjoy Live TV

Manage the Channels

In Live TV, press > to select a Live TV channel category such as Antenna or Cable, then use D-pad

to select Edit.

• Delete:

Select the channel you want to delete, or press to select more channels.

Press button to delete.

•

Restore: Press button or press button to display the colour menu and select RED to enter the

list of deleted channels. Press button to restore the deleted channel.

Edit Favorite Channel List

Before you can edit the favorite list, Channel Scan must be completed first.

Add a channel to a favorite list

You can add channels from various reception types to the favorite list.

In Live TV, press button to display the channel list.

Press / button, select the channel(s) you want to add to the favorite list by pressing button.

Enjoy Live TV

Press button to select Add to Favorite or a favourite list.

Press button to confirm.

5. Then a heart-shape icon will appear next to the added channel.

Note:

• The image is only for reference and may differ from the actual product.

• The sub-menu options may vary depending on models/countries/regions.

Move or remove channels in a favorite list

If you want to remove favorite channels:

In Live TV, press > > to select FAV, and press button to display the favorite list.

Press / , select the channel(s) you want to delete to the favorite list by pressing button.

Press button to select Delete Fav. Channel.

Press button to confirm.

5. Then the channel you select will disappear on the FAV list.

Enjoy Live TV

Note:

• These steps should be operated under TV inputs.

• Before you edit the favorite lists,complete channel scan first.

Related information

Channel Scan on page 7

Learn about Live TV Support Settings

You can set audio language or default audio output language, etc.

Audio Language

You can choose the preferred audio language for the current program.

In Live TV, press / > Channel Settings > Audio Language/Audio Language (MTS).

Note:

• The sub-menu options may vary depending on models/countries/regions.

Primary Audio/Secondary Audio

Press button on your remote control to select Settings > Channels & Inputs > Channels > Primary

Audio/Secondary Audio.

• Primary Audio

Set the default audio output language for the type of digital broadcast content that you are viewing.

• Secondary Audio

Set the secondary audio output language for digital broadcast content.

Note:

• If your selected Primary Audio and Secondary Audio are included in the MTS list, the MTS list defaults to

Primary Audio and Secondary Audio settings after you switch channel or turn on/off the TV.

• Some options in the above table may not be available in some models/countries/regions.

• The menu is only for reference and may differ from the actual product.

Enjoy Live TV

Audio Description

Enables broadcasted descriptive audio for visually impaired.

The menu is only for reference and may differ from the actual product.

Press button on your remote control to select Settings > Channels & Inputs > Channels > Audio

Description.

Related information

Accessibility Menu Setup on page 55

Guide

The Guide provides a convenient way to check TV programmes for the upcoming 7 days. The information

displayed by the Guide is made available by the commercial television networks for digital channels only.

The Guide also provides a simple way to record your favourite programmes and a reminder function, which

can switch channels automatically at scheduled times, so that you will not miss programmes of interest. The

availability and amount of programme information will vary depending on the broadcaster.

Note:

• The Guide function is only available for digital channels. Analogue channels are not supported.

Launch the Guide

In Live TV, press / > Channel Settings > Guide to display programme guide.

Learn about the Guide menu

• Watch

In Guide, when a current programme is selected, press to switch to the channel you want to see.

• PVR/Reminder

In Guide, press / button to select the channels. Press / button to select programme based

on the time schedule.

Press button to select PVR or Reminder.

Note:

• The PVR function may not be applicable in some models/countries/regions.

• Scheduled

In Guide, press [RED] button or press button to display the colour menu and select RED. This

will display a list of scheduled reminders and recordings.

• Detail

In Guide, press [GREEN] button or press button to display the colour menu and select

GREEN. Details of the selected programme will be displayed.

Note:

• This function may not be applicable in some models/countries/regions.

• 24h−

In Guide, press [YELLOW] button or press button to display the colour menu and select

YELLOW to select programmes of the previous day.

Enjoy Live TV

• 24h+

In Guide, press [BLUE] button or press button to display the colour menu and select BLUE to

select programmes of the next day.

Benefits of Smart TV

Using Voice Control

Set up voice assistant to control your TV just by your voice.

Google Voice Setup

Voice Control may not be applicable in some models/countries/regions.

Google Assistant

You can ask for information, search for your favorite movies, control your TV and more, just by asking Google

Assistant.

Before setting up Google Assistant, connect your TV to the network and sign in your Google account.

How to start Google Assistant

You can choose this way to start Google Assistant:

•

Press button on your remote control.

Note:

• To start Google Assistant, you need to pair the remote first.

• The Google Assistant function may not be applicable in some models/countries/regions.

• The setup steps above may vary depending on actual products.

Hands-free Voice Control

Google Assistant can answer your questions or help you change TV configuration.

When you turn on the TV for the first time, you can select Set up Google TV by the setup guide, if you select

Set up basic TV, you can also select Set up Google TV on launcher later.

Note:

• Hands-free Voice Control may not be applicable in some models/countries/regions.

How to set up Hands-free Voice Control

Switch the control button on the bottom of the TV to to turn on the microphone.

Pair the remote first, press button serveral times to select "Yes, I'm in".

3. Start a conversation by saying "Hey Google", and the dialog bar appears at the top of the TV screen. At the

same time, indicator lights illuminate.

4. Continue speaking, such as "What's the weather" or "volume up".

Screenless mode

> Settings > System > Advanced System > Screenless Mode

Talk to Google Assistant when the screen is off.

In Screenless Mode, Google Assistant is always available to help even when the screen is not on. Just say

"Hey Google".

This feature will affect standby power consumption. To turn it off, press button, select Settings > System

> Advanced System > Screenless Mode.

Note:

Benefits of Smart TV

• Google Assistant and some features are available on limited country/region/language.

• Screenless mode is only for models with far-field Google Assistant.

Alexa Setup

Set up to control your TV with any Alexa-enabled devices. Alexa can help you change the TV configuration.

Using just your voice, you can change inputs, volume, channels, and more. Just ask Alexa.

What is required to control your TV with Amazon Alexa?

• Android TV models that support the Alexa skill.

• Amazon Echo device or Alexa App.

• Amazon account for Alexa App or Echo device, if you don't have the account, please create one before the

setup process.

• My Brilliant Life account to link your TV, you can create it before the setup process or in the period.

• Home network with Wi-Fi capabilities.

• For issues of accessing your Amazon account and using the Alexa app during setup, please visit

amazon.com for help.

How to set up Alexa

Press , select Settings > System > Advanced System > TV control with Alexa.

2. Select Enable Now.

3. Link the TV to My Brilliant Life account. Scan the QR code with your phone, or visit the website on your

phone or computer, sign in your My Brilliant Life account, and enter the code showed on the TV. The

webpage and code will be expired after a few minutes.

4. Next, your TV screen shows a list of TV name. Select one from it or enter a custom name. Then, your TV

will appear in the device name list on your phone or computer.

5. Download the Alexa app on your smart phone. Open the app and sign in with your Amazon account.

6. In the Alexa app, select Skills section, search and enable My Brilliant Life skill. Follow the instructions to

link your Amazon account by entering the same My Brilliant Life account that you've signed on your TV.

7. After you enabled the skill and the TV is discovered in Alexa app, the TV page will automatically jump.

8. Now you can ask Alexa try some functions available for TV.

Note:

• Use external Alexa-enabled devices (e.g. Alexa App, Echo) to control your smart TV by using just your

voice.

• After your My Brilliant Life account is created but you can't see the Link your TV step on your phone or

computer, please sign out account and re-visit URL and sign in again.

• If you do not see "TV control with Alexa" in the System settings, then your TV does not support Alexa.

• The Alexa function may not be applicable in some models/countries/regions.

• The setup steps above may vary depending on actual products.

Voice Service Other Issues

If you want to turn on your TV with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home devices

(e.g. Google Home, Google Nest Hub), please:

Benefits of Smart TV

Turn on Screenless Mode(for FFM)/Wake on Cast (for No-FFM) at > Settings > System >

Advanced System.

2. Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network

environment.

Note:

• Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa

Echo or Google Home.

• This function may not be applicable in some models/countries/regions.

Related information

Connect to a Wired (Ethernet) Network on page 3

Connect to a Wireless Network on page 4

Content Sharing

Content Sharing allows you to view media content, like videos, music or photos saved in your Android/iOS/PC

device on your TV screen.

Share Media Content from your Device

1. Connect your TV and Android/iOS/PC device to the same network.

Turn on Content Sharing at > Settings > System > Advanced System > Content Sharing.

3. Turn on the content sharing function in your Android/iOS/PC device.

4. Find the TV name in the search list of your device and select it. Wait for the connection progress to

complete.

5. On your Android/iOS/PC device, choose the media content you want to share on your TV.

Related information

Connect to a Wired (Ethernet) Network on page 3

Connect to a Wireless Network on page 4

Play Media Content from your Device on the TV

You can connect media content saved in your Android/iOS/PC device to your local network and play the

content on your TV.

1. Connect your TV and Android/iOS/PC device to the same network.

Turn on Content Sharing at > Settings > System > Advanced System > Content Sharing.

3. Make sure your media content in your Android/iOS/PC device are visible through the local network.

Benefits of Smart TV

On your TV, select a device with media content at > Settings > Apps > See all apps > MediaCenter,

or > MediaCenter. The media content list in your Android/iOS/PC device appears.

5. Select a media content item from the list to play.

Note:

• Content may not be played depending on the file format.

• Content may not be played smoothly, or the function may not work properly due to the network condition.

Using Apps

> Apps

From the Apps screen, there are many recommended apps for you, you can find your favorites and use them

very easily.

You can find popular apps by App categories, other devices, etc.

Numerous factory-installed apps are available for you to choose for your entertainment preferences.

Install an App

Even though your TV has numerous factory-installed apps, there may be others that you would like to

download.

To install an app:

1. From the Apps screen, you can use the search box to search for your apps and games that you want to

install.

2. Select the Install. The selected app is installed on the TV.

Note:

• To use this function, your TV must be connected to the Internet.

• Adding apps is free, but it might cost you money when using some apps.

Manage Apps

To move an app:

From the Apps screen, use the navigation buttons on your remote control to select the app that you want to

move. Long press button.

2. Select Move.

Use the navigation buttons on your remote control to move the location of the app. Press button to

confirm.

Press button to finish.

Remove an App

You can only delete apps that you've installed to the TV. Factory-installed apps can not be deleted.

To delete an app:

From the Apps screen, use the D-pad on your remote control to select the app that you want to remove.

Long press button and select view details.

Benefits of Smart TV

2. Select Uninstall.

3. A dialog message displays that asks "Do you want to uninstall this app?". Confirm OK and the app will be

removed from all users on the device.

Note:

•

If you don't find the app that you want to remove on the home page, you can press > Settings > Apps

> See all apps.

Apps Settings and Permissions

You can find all the apps on the TV at > Settings > Apps > See all apps.

Select the app, you can see the app's Version, Storage used, or you can Open, Uninstall/Force stop,

Uninstall updates, Disable, etc.

Clear data

> Settings > Apps, select the app, then select Clear data.

All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc.

Clear cache

Clear cache of applications and system.

Clear defaults

Clear defaults for apps.

Permissions

If you turn on Remove permissions and free up space, you can protect your data, permissions for this app

will be removed if the app is unused for a few months.

Enhanced Viewing

Press button on your remote control to select Settings > System > Advanced System > Enhanced

Viewing

You can turn on Enhanced Viewing features to enhance viewing experience.

This function may not be applicable in some models/countries/regions.

Automatic Content Recognition

Provide picture quality and audio quality adjustment for the current content.

This function may not be applicable in some models/countries/regions.

To use this function, you should accept End User License Agreement and smart feature privacy policy/terms

and conditions.

You will see the other Enhanced Viewing settings change from a greyed out state to highlighted. When this

occurs, Picture Mode Auto Adaptation and Sound Mode Auto Adaptation features will be enabled.

Benefits of Smart TV

Picture Mode Auto Adaptation

Automatically switch to the best picture mode for the current content.

This function may not be applicable in some models/countries/regions.

Sound Mode Auto Adaptation

Automatically switch to the best sound mode for the current content.

This function may not be applicable in some models/countries/regions.

Connecting to External Devices

Connection Guide

Remote & Accessories

• Connect Remote Control

• Use HDMI & CEC

• Control the TV with a Keyboard, Mouse or Gamepad

Connecting Bluetooth Devices

• Turn on Bluetooth Feature on your TV

• Connect a Bluetooth Device

• Listen to the Audio through Bluetooth Devices

• Listen to your Mobile Device Audio through the TV Bluetooth Speaker

Using AirPlay and HomeKit

• Using AirPlay

• Using HomeKit

Connecting Input Devices

• Set Top Bpx

• Blu-ray or DVD Player

• Sharing your Smart Phone/Computer Screen on the TV

• USB Devices

• Audio Visual(AV) Devices

• PC

Connecting Output Devices

• Headphones

• Speakers or other Audio Receivers

• Digital Audio System with ARC/eARC

Remote & Accessories

Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your

Smart TV easily.

Connect Remote Control

Pair the Bluetooth remote control with the TV

1. To pair the Bluetooth remote control to the TV after you power the TV on for the first time, there will be

instructions on how to pair the remote control.

If your remote control fails to pair with TV, keep the remote control within 10 feet (304.8 cm) from the TV,

hold and at the same time at least 3 seconds to start pairing until you see the light pulsing on the

remote control.

Connecting to External Devices

Note:

•

If your remote control fails to pair with TV, check the Bluetooth is set On by pressing button to select

Settings > Remotes & Accessories > Bluetooth to On.

• This function may not be applicable in some models/countries/regions.

• If an error occurred while trying to pair the remote control, it could have been caused by interference. Try

to remove what is causing the interference and try pairing again.

• If an error occurred with the remote control while using sufficiently charged batteries, you can take out the

batteries for 1~2 seconds then insert them back again. Now the remote control will work normally.

• The remote control cannot be paired to the TV while the TV is in standby mode.

Use HDMI&CEC

Use the TV's remote to control external devices that are connected to the TV by an HDMI cable. The external

devices need to support HDMI&CEC function.

Connecting an external device through HDMI&CEC function

Press button to select Settings > Channels & Inputs > Inputs > HDMI control.

1. Set HDMI control to On.

2. Connect an HDMI&CEC compliant device to the TV.

3. Turn on the connected external device. The device is automatically connected to the TV. After connection

is finished, you can access the menu of the connected device on your TV screen using your TV remote

control and control the device.

Enabling device auto power off

Press button to select Settings > Channels & Inputs > Inputs > Device auto power off.

Set to On to turn off CEC compatible external devices when the TV is turned off.

Enabling Serial/IP Control Port

Establish communication with PC through LAN or serial port on the TV, you can input commands on PC to

control the TV, such as turn on/off the TV, select an input source or adjust the OSD menu , etc.

Press button to select Settings > Channels & Inputs > Inputs > Serial/IP Control Port .

When set to On, the serial/IP control port can be used.

This function may not be applicable in some models/countries/regions.

Enabling TV auto power on

Press button to select Settings > Channels & Inputs > Inputs > TV auto power on.

Set to On to turn on the TV when CEC compatible external devices is turned on.

This function may not be applicable in some models/countries/regions.

HDMI format function

In HDMI source, press / button to select HDMI Format.

Connecting to External Devices

Please select Enhanced format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please

select Standard format.

Note:

• HDMI cables must be used to connect HDMI & CEC compatible devices to your TV.

• The HDMI & CEC feature of the connected device must be turned on.

• If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features

do not work.

• Depending on the connected HDMI device, the HDMI & CEC control feature may not work.

• The HDMI & CEC feature supports One Touch Play, Routing Control, System Standby, Device OSD Name

Transfer, Remote Control Pass Through, Give Device Power Status, System Audio Control.

Related information

HDMI & CEC Issues on page 72

Control the TV with a Keyboard, Mouse or Gamepad

Connect a keyboard, mouse or gamepad to control your TV easily.

Connect a USB keyboard, mouse or gamepad

Plug the keyboard, mouse or gamepad cable into the USB port of your TV.

Connect a Bluetooth keyboard, mouse or gamepad

Find the Bluetooth device name in Settings > Remotes & Accessories and select it.

Note:

• Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some

Apps.

• Bluetooth function may not be supported depending on the models/countries/regions.

• For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user

manual.

Related information

Connecting a Bluetooth Device on page 24

Connecting Bluetooth Devices

Press button to select Settings > Remotes & Accessories > Bluetooth.

You can connect to devices using Bluetooth technology.

Note:

• Bluetooth function may not be applicable in some models/countries/regions.

Turn on Bluetooth Feature on your TV

Press button on your remote and select Settings > Remotes & Accessories and set Bluetooth to On.

If you want the TV can be searched by other Bluetooth devices, press button to select Settings >

Remotes & Accessories > Bluetooth Visibility to On.

Connecting to External Devices

Connecting a Bluetooth Device

To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile

devices:

Press button on your remote and select Settings > Remotes & Accessories and set Bluetooth to

On.

2. Before pairing your Bluetooth devices, make sure they're in pairing mode and put devices within range of

the TV. To put your Bluetooth devices in pairing mode, refer to the user manual of devices.

Press button to select Settings > Remotes & Accessories > Pair accessory to put the TV in pairing

mode. A list of available Bluetooth devices will be displayed.

4. Select the desired device from the list, then follow the onscreen instructions. If you are prompted to enter a

passcode, refer to the user manual of the device. After pairing is completed, the device is connected and is

stored to the TV.

Note:

• You need to unpair a paired device first if the maximum number of paired devices was reached.

For more information, please refer to Settings Overview > Sound > Configure Advanced Settings > Wired

Headphone

Note:

• One Bluetooth speaker or Bluetooth headphone can be connected to the TV all the time, also you can

select HeadPhone Only.

• Some compatibility issues may occur depending on the Bluetooth device support.

• Bluetooth keyboards may not be functional with some applications.

• The TV and Bluetooth devices may become disconnected if the distance between them is too long.

• This function may not be applicable in some models/countries/regions.

Listen to the Audio through Bluetooth Devices

1. Pair the Bluetooth audio devices using the TV’s Bluetooth function. Refer to the user manual of your audio

device such as Bluetooth speaker, sound bar and headphones for detailed connection steps and usage.

Press button on your remote control to select Settings > Display & Sound > Audio Output, and then

select the Bluetooth Speaker option to listen to the audio through bluetooth devices.

Note:

• Compatibility issues may occur depending on the Bluetooth device.

• The TV and Bluetooth devices may become disconnected if the distance between them is too long.

• This function may not be applicable in some models/countries/regions.

Listen to your Mobile Device Audio through the TV Bluetooth Speaker

Mobile devices are connected to the TV via Bluetooth and audio is played via the TV speaker.

When your mobile device is connected to the TV via Bluetooth, you can play your mobile device music

through the TV built-in speakers.

Go to your mobile settings to enable Bluetooth and choose the TV to connect.

To use this function, make sure to select TV Speaker at > Settings > Display & Sound > Audio

Output.

Connecting to External Devices

Note:

• This function may not be applicable in some models/countries/regions.

Related information

Select Speakers on page 39

Connecting a Set Top Box

Before connecting a Set Top Box to the TV, make sure the TV and Set Top Box are switched off.

Most STB's can be connected via HDMI, HDMI offers the best picture and sound quality. For more information

about how to connect a Set Top Box to your TV, please refer to Connecting to External Devices > Connecting

Audio Visual (AV) Devices in this manual.

When the connection is completed, turn on your TV and Set Top Box, switch to the input source by pressing

the / button, then select the Input icon on Home screen or press the / button to change

to the port that you connected your Set Top Box to.

Connecting a Blu-ray or DVD Player

Before connecting a Blu-ray or DVD player to the TV, make sure the TV and Blu-ray or DVD player are

switched off.

It is recommended to connect your devices with a HDMI cable (if HDMI port is available) to enjoy better picture

and sound quality. For more information about how to connect a Blu-ray or DVD player to your TV, please

refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual.

When the connection is completed, turn on your TV and Blu-ray or DVD player, switch to the input source by

pressing the button, then select the Input icon on Home screen or press the / button to

change to the port that you connected your Blu-ray or DVD player to.

Sharing your Smart Phone/Computer Screen on the TV

Mirror content from your mobile device to the TV. View videos, photos and more from your device on your TV

screen.

Press button to select Apps > Connection Tips select Screen Sharing.

1. Connect your mobile device to the WLAN network.

2. Turn on the casting function of your Android/Windows10 device. The function name and location will be

different according to your device. The feature may be called "Wireless display", "Smart view", "Wireless

projection", etc.

3. Find the TV name in the searching list of your device and select it to connect to your TV. Your mobile

device's screen will be mirrored once you select your TV. You can close Screen sharing application with

BACK or EXIT button.

Note:

• Some mobile devices may not support casting feature.

Connecting to External Devices

Related information

Connect to a Wireless Network on page 4

Using AirPlay and HomeKit

Note:

• This function may not be applicable in some models/countries/regions.

• Use of the Works with Apple badge means that an accessory has been designed to work specifically with

the technology identified in the badge and has been certified by the developer to meet Apple performance

standards. Apple is not responsible for the operation of this device or its compliance with safety and

regulatory standards.

Using AirPlay

Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your TV. Stream

music and videos, share your photos, or mirror exactly whatʼs on your deviceʼs screen.

AirPlay is a source in Inputs. Press the / button on your remote control to show the input list, then

select AirPlay to enter AirPlay. Then you can select AirPlay and HomeKit Settings. You can also find AirPlay

and HomeKit settings in system settings on your TV.

How to use AirPlay:

1. Make sure your Apple device is connected to the same network as your TV.

Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on your

Apple device. Depending on the content, these steps may vary:

•

To mirror your deviceʼs screen, open Control Center and tap Screen Mirroring .

•

To stream audio from supported music or podcast apps, tap AirPlay audio .

•

To stream video from supported apps, tap AirPlay video .

3. Select your TV from the list to begin using AirPlay.

Note:

• An AirPlay-enabled TV.

• The TV and Apple devices are connected to the same network.

• The icon is only for reference. In some apps, you may have to tap another icon first.

• If an AirPlay passcode appears on your TV screen, enter the passcode on your Apple device to continue.

Connecting to External Devices

Using HomeKit

Use HomeKit to easily and securely control your TV using your Apple devices.

1. To set up HomeKit, open AirPlay and HomeKit settings on the TV. Locate the HomeKit section and select

'Set Up'.

2. The HomeKit setup screen will display a pairing QR code on the TV. Use your iPhone or iPad to scan the

QR code, then follow the on-screen directions to complete HomeKit setup.

Note:

• Available operations vary depending on the version of the app and software.

Connecting USB Devices

Connect the USB devices such as hard drives, USB sticks and digital cameras for browsing photos, listening

to music.

• Support the USB disk 4G, 8G, 16G, 32G, 64G, 128G and other common market size, and 8T hard drive is

currently supported.

• Support format: NTFS, FAT32.

• Certain digital cameras may not be compatible with the TV.

Select the content you want to play or view. For more information, please refer to Entertainment > Media in

this manual.

Connecting Headphones

You can connect a pair of headphones (not provided) to the HEADPHONE port on your TV. While the

headphone is connected, the sound from the built-in speakers will be disabled. For more information, please

refer to Settings Overview > Sound > Configure Advanced Settings > Wired Headphone

Note:

• Headphone port may not be available in some models.

• Headphones with microphones are not supported.

Connecting to External Devices

• If Wired Headphone is selected in Settings > Display & Sound > Audio Output, the headphone will

have sound output.

Connecting Audio Visual (AV) Devices

Connect with a composite video cable

To connect an AV device with a composite video cable (not provided), see the illustration below.

When the connection is completed, using your remote control, press / button and select AV as the

input source.

Note:

• AV IN port(s) may vary depending on model type.

• AV IN port(s) may not be available in some models. Please use other port(s) to connect AV devices.

Connect with a HDMI cable

To connect an AV device with a HDMI cable (not provided), see the illustration below.

When the connection is completed, using your remote control, press / button, and select the

corresponding HDMI input.

Note:

• Please refer to the User Manual of your device for step-by-step instructions.

• Some devices, such as DVD players, require the HDMI signal to be set to the correct format in the device

settings. Please consult your device user manual for instructions.

• If there is no sound from your TV, configure the device audio settings.

Related information

Use HDMI&CEC on page 22

Connecting to External Devices

Connecting Speakers or Other Audio Receivers

To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below.

Ensure the audio connected devices are switched on before switching on the TV.

When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the TV volume, and use

your digital audio system to control the volume.

Note:

• If you prefer to use Audio Return Channel/Enhanced Audio Return Channel, please refer to Connecting to

External Devices > Connecting a Digital Audio System with ARC in this manual.

•

You can connect the DIGITAL AUDIO OUT port on the back of the TV to the optical port on the amplifier.

Then go to > Settings > Display & Sound > Sound > Digital Audio Output > Digital Audio Format

to choose to select Dolby Audio - Dolby Digital to receive the Dolby Digital audio.

Related information

Select Speakers on page 39

Connecting a Digital Audio System with ARC/eARC

If you would like to use the Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC) feature

to send sound from the TV by a HDMI cable to a digital sound system, you can connect it to the HDMI (ARC/

eARC) port of your TV.

By using this feature, you can also control the sound system with your TV remote instead of using the remotes

for each device.

After the connection:

1. Power on the sound system.

If the device supports eARC function, press button on your remote control to select Settings > Display

& Sound > Audio Output > HDMI (ARC/eARC).

Note:

• Audio receiver must support ARC function.

• If the device has an Input Selector feature, then make sure to change it to TV.

Connecting to External Devices

• When this port is used for ARC function, it can be used as signal input when a DVD is connected to an

amplifier and the amplifier is connected to the TV at the same time. Some amplifiers may not support

series connection.

Related information

Select Speakers on page 39

Connecting a PC

You can connect a PC to the TV with a HDMI cable to use your TV as a PC monitor.

After connecting the PC, press / button. Select the connected PC as the input source.

Note:

• For better image quality, set the PC's resolution, and make sure the resolution is supported by the TV.

• If there is no sound from your TV, change the PC's audio settings.

• If you want to connect your PC and TV wirelessly, please refer to Benefits of Smart TV > Content Sharing

or Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the TV in this

manual.

Settings Overview

Picture

Adjust picture general settings and other advanced picture settings.

General Settings

Press button on your remote control to select Settings > Display & Sound > Picture > General.

Choose a picture mode

Apply Picture Settings

Content Type Auto Detection

Auto Picture Mode

Netflix Calibrated Mode

Smart Scene

Enhanced Viewing Angle

Automatic Light Sensor

Light Sensor Shift

Auto White Balance

Choose a picture mode

Press button on your remote control to select Settings > Display & Sound > Picture > General >

Picture Mode.

Select a pre-set picture mode to best suit the content you are viewing.

Note:

• Options may differ depending on your model/country/region and the content you are watching. Please refer

to the specific product.

When you use a normal signal

If you would like to configure the settings for your picture, then there are some types of picture modes

available:

• Vivid(Dynamic)

You can enjoy vivid experience.

• Standard

Use Standard mode for watching normal content, such as News, Drama or Documentaries.

• Energy Saving

Energy Saving mode can save energy.

• PC/Game

Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game

console connected to the TV.

• Sports(Football)

Optimized picture for watching sports.

• Theater

Theater corresponds to the quality effect of different ambient brightness scenes.

Settings Overview

• FILMMAKER MODE

A picture quality mode.

When you use a HDR signal

HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colors. Bright

whites look brighter and dark blacks look darker. TV can display a wide range of colors.

Note:

• When you use a HDR signal, the picture mode is HDR picture mode.

When you use a Dolby Vision signal

Inspired by cinema technology, Dolby Vision is the format that allows your TV to deliver a full range of colors,

high dynamic range images, brighter whites and dark blacks using scene-by-scene calibration.

Note:

• When you use a Dolby Vision signal, the picture mode is Dolby Vision picture mode.

Apply Picture Settings

Press button on your remote control to select Settings > Display & Sound > Picture > General > Apply

Picture Settings.

Adjust current picture mode to apply to all sources (Including both external devices and OTT sources) or just

current source.

Content Type Auto Detection

Press button on your remote control to select Settings > Display & Sound > Picture > General >

Content Type Auto Detection.

Enable to automatically detect the Filmmaker Mode or IMAX Mode tags in the content, and implement the

preferred picture settings contained within.

Auto Picture Mode

Press button on your remote control to select Settings > Display & Sound > Picture > General > Auto

Picture Mode.

Automatically sets the picture mode based on the content.

Note:

• This menu is displayed only when ACR is turned on. It is automatically set to On.

• This function may not be applicable in some models/countries/regions.

Netflix Calibrated Mode

Press button on your remote control to select Settings > Display & Sound > Picture > General > Netflix

Calibrated Mode.

Watch Netflix with originally intended picture quality.

Note:

• This function may not be applicable in some models/countries/regions.

Settings Overview

Smart Scene

Press button on your remote control to select Settings > Display & Sound > Picture > General > Smart

Scene.

Set to On to enable your TV to analyzes the current scene and automatically optimizes the picture quality on

all input sources.

Note:

• Some specific application has explicit constraints that the content recognition is not allowed.

• This function may not be applicable in some models/countries/regions.

Enhanced Viewing Angle

Press button on your remote control to select Settings > Display & Sound > Picture > General >

Enhanced Viewing Angle.

Set to On to optimize your viewing angle to improve the picture quality when watching the TV from the side,

and you will enjoy a better watching experience.

Note:

• This function may not be applicable in some models/countries/regions.

Automatic Light Sensor

Press button on your remote control to select Settings > Display & Sound > Picture > General >

Automatic Light Sensor.

Enable the TV to automatically adjust the picture settings according to the amount of ambient light in your

room.

You can turn on or off the Automatic Light Sensor. Automatically adjust screen colour temperature based on

ambient colour temperature, and you can adjust the Colour temperature level of the screen.

Note:

• This function may not be applicable in some models/countries/regions.

• When this menu is turned on, picture mode can't be used.

Light Sensor Shift

Press button on your remote control to select Settings > Display & Sound > Picture > General > Light

Sensor Shift.

Adjust the lower point of the dynamic backlight adjustment scope. This is a money-saving feature because it

reduces power consumption.

Note:

• If you set Automatic Light Sensor to be On, The Light Sensor Shift menu can be selected.

• When you select Dolby Vision as picture mode, this menu can't be showed.

• This function may not be applicable in some models/countries/regions.

Auto White Balance

Press button on your remote control to select Settings > Display & Sound > Picture > General > Auto

White Balance.

Settings Overview

Optimize the color temperature for the current condition of ambient light.

Note:

• If you set Automatic Light Sensor to be On, The Auto White Balance menu can be selected.

• This function may not be applicable in some models/countries/regions.

Related information

Picture Issues on page 65

Use the Brightness function

Press button on your remote control to select Settings > Display & Sound > Picture > Brightness.

You can configure picture mode settings that provides the best viewing experience. Options may not be

applicable depending on your model/country/region and the picture mode you selected.

• Dynamic Backlight Control (or Local Dimming if support)

Enable the TV to automatically adjust the backlight by sections according to the changes in the image and

increase the contrast.

• Peaking Brightness

Adjust the Peaking Brightness by sections according to the changes in image. This feature is adjustable

only when Local dimming is on.

• Brightness

Adjust the Brightness level to generate lighter or darker images.

• Contrast

Adjust the Contrast level to increase or decrease how bright images appear.

• Black Level

Adjust the HDMI Level to enhance current content.

• Dark Detail

Enhance the dark details by analysing the luminance level of the signal in real time.

• Gamma

Adjust the Gamma to alter how the TV will respond to the grayscale content. In a dark room choose a

Higher number like 2.2. In a brighter area select a Lower number like 2.0. In general, 2.4 is normally

recommended.

• Active Contrast

Automatically darken dark areas and lighten light areas of images to see more details.

• Dynamic Tone Mapping

Automatically adjust brightness and gradient balance by analysing the brightness level of HDR content.

This function may not be applicable in some models/countries/regions and only be visible when in HDR

mode.

• HDMI Dynamic Range

Adjust the HDMI signal range to be more suitable for the content. (HDMI mode only)

Settings Overview

Adjust the picture quality for each picture mode

Options may differ depending on your model/country/region and the content you are watching. Please refer to

the specific product.

Color

Press button on your remote control to select Settings > Display & Sound > Picture > Color.

Adjust the Hue, Saturation and Brightness of the color.

• Color

Adjust the color intensity of the picture for a more vibrant image.

• Hue

Adjust the hue of the picture.

• Color Temperature

Adjust how warm (red) or cool (blue) the white areas of an image appears.

• Low Blue Light

Eye care: reduce the emission of blue light.

This function may not be applicable in some models/countries/regions.

• Color Space

Change the range of colors the TV displays.

Clarity

Press button on your remote control to select Settings > Display & Sound > Picture > Clarity.

Enhance the sharpness and details of the picture. Adjust the fast-moving object's smoothness and motion

clarity.

• Sharpness

Adjust how sharp or soft edges of images appear.

• Smooth Gradient

Eliminates image layering and dark field noise.

This function may not be applicable in some models/countries/regions.

• Super Resolution

Enhance image detail, eliminate image edge jagging, and adjust dynamically according to the image

content.

• Noise Reduction

Improve how clear the picture appears by reducing noise.

• MPEG Noise Reduction

Reduce MPEG block noise to provide clearer edge transitions.

• Motion Enhancement

Reduce seeing afterimages that are left on the screen when viewing fast-moving objects.

If you select Custom, you can configure Blur Reduction and Judder Reduction manually.

Settings Overview

• Motion Clearness

Improve how clear the picture appears when viewing.

This function may not be applicable in some models/countries/regions.

Configure Calibration Settings

Press button on your remote control to select Settings > Display & Sound > Picture > Calibration

Settings.

• Color Tuner

Adjust the Hue, Saturation and Brightness of the six primary color and Flesh Tone.

• White Balance

Adjust the intensity of red, green and blue lights to view the true colors of all images in the picture.

• Gamma Calibration

Adjust selected Gamma curve. Advanced 20 point gamma calibration and required professional color

calibration tools.

• RGB Only

View images based on default settings or choose the color red, blue or green.

• Calman Service

Adjust the picture quality of the TV by a Calman client on PC.

Note:

• Some function may not be applicable in some models/countries/regions.

• Options may differ depending on your model/country/region and the content you are watching. Please refer

to the specific product.

Reset the picture settings

Press button on your remote control to select Settings > Display & Sound > Picture > Reset.

Reset current picture settings back to the factory setting.

Screen

Change the picture size and use the overscan function.

Note:

• This function may vary depending on the version of the software.

Change the Picture Size

Press button on your remote control to select Settings > Display & Sound > Screen > Picture Size.

You can adjust the Aspect Ratio to stretch or zoom the picture.

You can choose from the following settings: Auto, 4:3, Zoom, 16:9, 21:9 or 32:9.

Note:

• The options above may not be applicable in some input sources.

Settings Overview

• Using special functions to change the size of the displayed image (e.g. changing the height/width ratio) for

the purpose of public display or commercial gain, may infringe on copyright laws.

• If the aspect ratio of the selected format is different from the TV transmission or video content, it can distort

the picture.

• When connecting a PC to the TV via HDMI input, fast moving images may become distorted.

Related information

Picture Issues on page 65

Use the Overscan function

Press button on your remote control to select Settings > Display & Sound > Screen > Overscan.

Change the video size settings to slightly crop the edges of the displayed image.

Panel Maintenance

Panel Refresh

Perform the panel refresh function to reduce image retention effects.

Due to the optical characteristics of OLED displays, image retention may occur after the TV has been used

for an extended period of time. Panel Refresh is recommended to correct picture quality issues and prevent

image retention.

Do not remove the power plug from the socket when you want to turn off the TV. Please press the power

button on the remote to turn the TV off and Panel Refresh will be operated automatically when the TV is in

standby mode.

The power indicator light will blink when Panel Refresh is in progress. The whole progress will be completed

within 10 minutes, during the process, the screen will be turned off, once completed the TV will go to standby

mode.

You could also choose to manually start Panel Refresh.

To manually start Panel Refresh, press button on your remote control to select Settings > Display &

Sound > Screen > Panel Refresh.

Note:

• This function is only available for OLED models.

Panel Maintenance

Perform fast maintenance to correct picture quality issues after your TV has been turned on for an extended

period of time. This process will be completed within 10 minutes. During the process, the screen will be turned

off, please do not disconnect the power to the TV.

Flashing light indicates panel maintenance in progress.(The colour and position of the flashing light will vary

depending on the model.)

If the TV is switched on during the maintenance, the process will be stopped.

You could also choose to manually start Panel Maintenance. To manually start this function, press button

on your remote control to select Settings > Display & Sound > Screen > Panel Maintenance.

Note:

• This function is only available for OLED models.

Settings Overview

• Do not touch the display during the maintenance process.

Screen Shift

Helps to reduce image retention on the OLED TV by employing an imperceivable pixel shift algorithm.

Press button on your remote control to select Settings > Display & Sound > Screen > Screen Shift.

Note:

• This function is only available for OLED models.

• When you select Panel Refresh menu, press"0000", show this menu.

Sound

Adjust sound mode and other advanced sound settings.

Choose a Sound Mode

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Sound Mode.

You can select a preset sound mode suitable for the content type or the listening environment.

• Auto Mode

The sound mode will be adjusted automatically.

• Standard

In Standard mode, the TV delivers a flat frequency response, which preserves the natural characteristics of

the original sound.

• Theater

Theater mode increases the surround sound effect and provides a more prominent bass response.

• Sports(Football)

Optimized sound for watching Sports events.

• Music

In Music mode, low and high frequencies are emphasised to enhance musical instrument reproduction.

• Speech

In Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of the

human voice.

• Late Night

In Late Night mode, the TV will improve the reproduction and clarity of the human voice with a low volume

level.

• Intelligent Sound

When the Intelligent Sound is on, the TV recognizes the sound and enhances the sound quality.

Note:

• Auto mode and Intelligent Sound may not be applicable in some models/countries/regions.

• Options may differ depending on your model/country/region and the content you are watching. Please refer

to the specific product.

Settings Overview

Related information

Sound Issues on page 66

Select Speakers

Press button on your remote control to select Settings > Display & Sound > Audio Output.

Select the speakers which you want to use.

• TV Speaker

• HDMI (ARC/eARC)

• OPTICAL (S/PDIF)

• Bluetooth Speaker

• Wired Headphone

Adjust the Sound Quality

Note:

• Some function may not be applicable in some models/countries/regions.

• Options may differ depending on your model/country/region and the content you are watching. Please refer

to the specific product.

Dolby Atmos

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Dolby Atmos.

Set Dolby Atmos to On to enhance the richness of sound, and you can enjoy an immersive listening

experience.

This function is only applicable when Intelligent Sound Mode is not selected.

DTS Virtual:X

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> DTS Virtual:X.

Enable for getting three-dimensional surround sound.

This function is only applicable when Intelligent Sound Mode is not selected.

Auto Acoustic Tuning

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Advanced > Auto Acoustic Tuning.

Optimise the sound output acoustics according to the listening environment.

Note:

• This function is only applicable when Intelligent Sound Mode is not selected.

• This function may not be applicable in some models/countries/regions.

Equalizer

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Advanced > Equalizer.

Settings Overview

Boost the volume at different frequencies.

This function is only applicable when Intelligent Sound Mode is not selected.

Wall Mount Setup

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Advanced > Wall Mount Setup.

Automatically optimize the sound based on the position of the TV.

Wall Mount Setup is only available when you select TV speaker as audio output.

Subwoofer

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Advanced > Subwoofer.

Internal subwoofer provides a better bass effect. The switch needs to be turned on when the subwoofer is

connected to the TV.

Balance

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Advanced > Balance.

Adjust the left and right speaker strength to optimize audio for a specific location.

Auto Volume Control

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Auto Volume Control.

Activate to prevent the volume from changing when you switch TV channels.

Volume Level

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Volume Level.

Balance the sound volume of each source.

Lip Sync

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Lip Sync.

Synchronize the displayed image with the audio output.

Related information

Sound Issues

Configure Advanced Settings

Tune the audio settings and quality of the TV.

Note:

• Some function may not be applicable in some models/countries/regions.

Settings Overview

• Options may differ depending on your model/country/region and the content you are watching. Please refer

to the specific product.

eARC

Press button on your remote control to select Settings > Display & Sound > Sound > eARC.

Enable for higher fidelity audio transmission supported by audio device. This feature is available to set when

> > Settings > Display & Sound > Audio Output is set to HDMI (ARC/eARC).

Digital Audio Out

Press button on your remote control to select Settings > Display & Sound > Sound > Digital Audio

Out.

Select the digital audio output format that best suits the audio device type.

• Pass Through

The audio device outputs without any processing.

• Digital Audio Format

Select the digital audio output format that best suits the audio device type.

• Digital Audio Delay

Adjust the digital audio output delay time to sync audio from an external speaker with the images on the

TV.

Note:

•

This feature is available to set when > > Settings > Display & Sound > Audio Output is set to

HDMI (ARC/eARC) or OPTICAL (S/PDIF).

• When using optical connection, PCM and Dolby Digital are suggested.

• If your external audio device does not support Dolby or DTS, PCM is suggested.

HDMI Audio Device Guide

Press button on your remote control to select Settings > Display & Sound > Sound > HDMI Audio

Device Guide.

Click this menu to jump to the connection guide page.

Wired Headphone

Press button on your remote control to select Settings > Display & Sound > Sound > Wired

Headphone.

Set the sound output mode through headphones.

After connecting your wired or Bluetooth headphone, or other external audio amplifiers, you can set up your

TV to your preference.

• Headphone Mode

Change the way audio is sent through the type of device that's connected to your TV Audio Out port.

This function may not be applicable in some models/countries/regions.

• Headphone Volume

Independently adjust the volume of wired headphones.

Settings Overview

Audio Only

Press button on your remote control to select Settings > Display & Sound > Sound > Audio Only.

When you select this option, the screen will not display the picture. You can only listen to the audio.

Press any button except the power button, volume buttons and mute button to restore the picture.

Related information

Connecting Bluetooth Devices on page 23

Connecting Headphones on page 27

Connecting Speakers or Other Audio Receivers on page 29

Connecting a Digital Audio System with ARC on page 29

Resetting the sound settings

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Reset.

Reset current audio settings to factory mode.

Network & Internet

You can connect to the internet with Wi-Fi, ethernet, or your phones hotspot.

For additional information about Network & Internet, please refer to First Time Use > Connecting to the

Internet in this manual.

Scanning always available

Press button on your remote control to select Settings > Network & Internet > Scanning always

available.

Let Google's location service and other apps scan for networks, even when Wi-Fi is off.

Related information

My TV cannot connect to the network. on page 59

Connect to a Wired (Ethernet) Network on page 3

Connect to a Wireless Network on page 4

General

You can set up system settings.

Note:

• The menus displayed vary depending on models/countries/regions.

Set Time

Press button on your remote control to select Settings > System > Date & Time.

• Automatic date & time

Set to use network-provided time. You can also set the current time manually when Off is selected. When

Off is selected, the TV Network may not be working properly.

Settings Overview

• Set date

Set the date.

• Set time

Set the time.

• Set time zone

Select your time zone.

• Use 24-hour format

Set the time to display in a 12 or 24-hour format.

Use Timer

Press button on your remote control to select Settings > System > Power & Energy > Power.

• Sleep Timer

Set the sleep timer to automatically turn the TV off within a specified time: off, 10 Minutes, 20 Minutes, 30

Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.

• Power On Timer Type

Set the type: Off, Daily, Once.

• Power On Timer

Set the clock for the time you want the TV to turn on automatically.

• Power Off Timer Type

Set the type: Off, Daily, Once.

• Power Off Timer

Set the clock for the time you want the TV to turn off automatically.

Set Language

Press button on your remote control to select Settings > System > Language.

Adjust the default Language settings for the TV.

Configure Device Preferences Settings

Keyboard

Press button on your remote control to select Settings > System > Keyboard.

Adjust the default settings for the keyboard.

Storage

Press button on your remote control to select Settings > System > Storage.

View the TV storage.

Ambient mode

Press button on your remote control to select Settings > System > Ambient mode.

Settings Overview

Activate a screensaver when your TV displays a still image for a period of time. Set the time according to your

preference.

Power & Energy

Press button on your remote control to select Settings > System > Power & Energy.

Power on behavior

Select the screen to start when powering on the TV.

You can select Home screen or Last input.

Power & Energy

Turn off display after 15 minutes, 20 minutes, 30 minutes, 1 hour, 4 hours, 8 hours, 12 hours, 24 hours, Never.

Power

You can set Power LED ON or OFF, set Power On Mode to Remember, Standby, On, set Sleep Timer,

Auto Sleep, and Power On Timer Type.

System sounds

Press button on your remote control to select Settings > System > System sounds.

This is a switch for system sounds.

Related information

Use Timer on page 43

Configure Advanced System Settings

Press button on your remote control to select Settings > System > Advanced System.

Screenless Mode

If your models support Hands-free Voice Control function,when the Screenless Mode is set to Off, the Google

Assistant will not available when the screen is off, you also will not be able to remotely wake up the TV

through external devices. In screenless Mode, the Google Assistant is always available to help even when the

screen is not on. Just say "OK Google/Hey Google".

This feature will affect standby power consumption when it is set to On.

Note:

• The Google Assistant and some features are available on limited country/region/language.

• This function may not be applicable in some models.

Wake on Cast

You can enable or disable Wake on Cast function which is able to remotely wake up the TV through external

devices.

Note:

• This function may not be applicable in some models/countries/regions.

Product Registration

Visit https://www.hisense-usa.com/support/register or scan the QR code with another device (cellphone,

tablet..) to complete your registration.

Settings Overview

Note:

• The website and the QR code may be different in some countries/regions.

• This function may not be applicable in some models/countries/regions.

E-Manual

Scan QR code to display E-Manual.

Using the E-Manual

Clear Cache

Clear cache of applications and system.

System message

You can set up support settings.

Note:

• The menus displayed vary depending on models/countries/regions.

System message

Press button on your remote control to select Settings > System > Advanced System > Help > System

message.

View system message, including: Serial Number, Service Code, Software Version, etc.

Support information

Press button on your remote control to select Settings > System > Advanced System > Help > Support

information.

View Support URL, Support Number, Email, etc.

Signal Information

Press / button on your remote control to select Help > Signal Information.

Perform self diagnosis to test Video Format, Audio Format, Color Depth, etc.

System Update

Press button on your remote control to select Settings > System > About > System update.

Set your TV to receive the latest firmware. Provide software updates to continuously enhance your TV

and correct any issues that may impact your user experience; therefore, recommend you to keep your TV

connected to the Internet to automatically receive updates when they are available.

Set Usage Mode

Set the TV to use in Home or Store mode.

Home Mode

Select Home Mode for normal TV usage.

Settings Overview

If you want to switch to Store Mode when the TV is in Home Mode, turn on Store Mode at > Settings >

System > Advanced System.

Store Mode

Select Store Mode to setup the TV in a retail setting. This mode enables E-Pos and other demo functions and

is only intended for use in retail stores.

When Store Mode is selected, press / button on your remote control to enter store mode settings.

If you want to switch to Home Mode when the TV is in Store Mode, press / button on your remote

control to enter Store Mode Settings and choose Home Mode. Alternatively, turn off Store Mode at >

Settings > System > Advanced System.

Note:

• Enabling Store Mode could increase energy consumption.

• How to exit Store Mode varies depending on models/countries/regions.

Using Parental Control

Press button to select Settings > System > Advanced System > Parental Control.

The Parental Control setting allows you to block content that is not appropriate for children to watch.

• Locks

Turning Parental Control On

1. Turn on Locks to enable the Parental Control function.

2. Create PIN window displays. Using the D-pad on your remote control, create the password.

3. You will see other Parental Control settings change from a greyed out state to highlighted. When this

occurs, begin adding other settings to the Scheduled Blocking, Channel Blocking, Program Blocking,

Input Blocking, Change PIN and Reset features.

• Scheduled Blocking

Block certain channels, programs and inputs during certain periods of time.

• Channel Blocking

Block selected channels.

• Program Blocking

Block programs by ratings.

• Input Blocking

Block selected inputs.

• Change PIN

Change the PIN that you use to access Parental Control.

Note:

If you forget your password, call the Consumer Electronics Care Centre.

• Reset

Reset Parental Control back to the factory setting.

Settings Overview

Reset to Factory Default

Press button on your remote control to select Settings > System > About > Reset > Factory reset.

Restore your device to default settings and erase all data, accounts, files, and downloaded apps.

Entertainment

Game

You can connect to your game console and set up settings to optimize the TV screen for better gaming

performance.

Connect a Game Console

You can connect your game console with an HDMI cable to the TV.

To start a game from a game console:

1. Switch on your game console.

Press button on your remote control to select Inputs or press / button. Select the connected

game console as the input source.

3. Start the game.

You can enable the game mode to optimize your TV's settings when playing games with a game console.

Related information

Enabling game mode on page 48

Enabling game mode

Press button on your remote control to select Settings > Display & Sound > Picture > General >

Picture Mode > Game.

Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game

console connected to the TV.

Game Mode will allow:

• Reducing input lag to make sure every press or click matches what is happening on the screen;

• Improving responsiveness to produce very little motion blur;

• Processing YUV 4:4:4 format signals precisely to present accurate image colors.

Note:

• This function may not be applicable in some input sources or applications.

Related information

Connect a Game Console on page 48

Enabling instant game response

Press button to select Settings > Display & Sound > Game Settings > Instant Game Response.

You can enjoy a smooth viewing experience with external device connected to the TV when Instant Game

Response is turned on.

Note:

• When Game mode is selected, Instant Game Response will not be switched off automatically.

Enabling FreeSync/PC Sync

Press button to select Settings > Display & Sound > Game Settings > FreeSync/PC Sync.

Entertainment

You can enjoy a smooth viewing experience with external device connected to the TV when FreeSync/PC

Sync is turned on.

This function may not be applicable in some models/countries/regions.

Enabling High Refresh Rate Mode

Press button to select Settings > Display & Sound > Game Settings > High Refresh Rate Mode.

Activation of the high refresh rate mode can improve the smoothness of the game screen.

This function may not be applicable in some models/countries/regions.

SoundBar Settings

When the soundbar device is connected to the TV, You can change the SoundBar Settings at Settings menu

for best device sound quality.

When the ARC device is connected to the TV, the sound output is automatically switched to ARC, if the user

switches to other sound output channels, the soundbar menu cannot be adjusted, and the sound menu of TV

can be adjusted.

Press button on your remote control to select Settings > Display & Sound > Sound > SoundBar

Settings.

When you connect a soundbar with an HDMI cable, you should set HDMI control to On. > Settings >

Channels & InputsInputs > HDMI control.

• EQ Modes

You can select Music, Movie, News, Sport, Night.

• Surround Modes

You can set to On to turn on the Surround Modes.

• Bass Level/Treble Level/Dimmer Level

You can adjust Bass Level/Treble Level/Dimmer Level.

• Reset

Reset current SoundBar Settings to factory mode.

Note:

• This function is only applicable for the specific soundbar types.

• Options may differ depending on the model type.

Sports

Sports mode setup in picture or sound settings

Press button on your remote control to select Settings > Display & Sound > Picture > General >

Picture Mode > Sports(Football).

Optimized picture for watching sports.

Press button on your remote control to select Settings > Display & Sound > Sound > TV Sound Effect

> Sound Mode > Sports(Football).

Entertainment

Optimized sound for watching sports events.

Media

Media is a central location for you to view or listen to different types of content, such as photos, music and

movies. You can view media content through the following methods:

• A USB thumb drive or hard drive.

• Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos that

are stored on compatible personal device and play or view the content on your TV.

By default, there is Content Sharing displayed on the Media screen. If your mobile device is connected to the

TV, its name also appears on the Media screen.

For more information about Content Sharing, please refer to Benefits of Smart TV > Content Sharing in this

manual.

Enjoy Photos/Audio/Video Stored on a USB Device

You have some ways to enter Media:

•

Press button to select MediaCenter from your Apps list on home page.

•

Press button to select Settings > Apps > See all apps > MediaCenter > Open.

Then select connected devices.

Select the content you want to play on the screen, like pictures, videos and music.

1 Search the content you want to play.

2 Arrange the content list by Grid, List.

3 Sort the content list by Name, Date Modified, Size.

Filter the content list by All Media, Music, Photos, Videos, Recording.

5 Create a photo, music, or video playlist.

Entertainment

Note:

• Some options in the above table may not be available in some models/countries/regions.

• The image is only for reference and may differ from the actual product.

Play Background Music while Viewing Pictures

1. Choose a picture to display.

Press / button to display control bar.

Select and choose your music to create a Music Playlist.

Now you can play background music while viewing pictures.

Media format

Due to differences in programming tools and other factors, some of the file formats that are listed may not be

supported.

The listed formats may not be supported depending on the model.

Video Format

Container Video Codec File Extension Name Resolution and Frame Rate

MPEG1 720 x 576 @ 30fps

MPEG2 3840 x 2160 @ 30fps

MPEG4 1920 x 1080 @ 60fps

MPEG program

stream

H.264

.DAT, .VOB, .MPG,

.MPEG

3840 x 2160 @ 60fps

HEVC/H.265 3840 x 2160 @ 60fps

MPEG4 1920 x 1080 @ 60fps

H.264 3840 x 2160 @ 60fps

VC1 1920 x 1080 @ 60fps

MPEG1 720 x 576 @ 30fps

MPEG transport

stream

MPEG2

.ts, .trp, .tp

3840 x 2160 @ 30fps

VP8 1920 x 1080 @ 60fps

AV1

HEVC/H.265

3840 x 2160 @ 60fps

MPEG1

720 x 576 @ 30fps

MPEG2 3840 x 2160 @ 30fps

MPEG4

1920 x 1080 @ 60fps

H.263 1408 x 1152 @ 60fps

WMV3

VC1

1920 x 1080 @ 60fps

MP4

H.264

.mp4, .mov

3840 x 2160 @ 60fps

Entertainment

Container Video Codec File Extension Name Resolution and Frame Rate

Motion JPEG 1920 x 1080 @ 60fps

VP9

HEVC/H.265

3840 x 2160 @ 60fps

MPEG1

720 x 576 @ 30fps

MPEG2 3840 x 2160 @ 30fps

MPEG4 1920 x 1080 @ 60fps

H.264 3840 x 2160 @ 60fps

WMV3

VC1

Motion JPEG

VP8

1920 x 1080 @ 60fps

MKV

AV1

.mkv

3840 x 2160 @ 60fps

HEVC/H.265 3840 x 2160 @ 60fps

MPEG1

720 x 576 @ 30fps

MPEG2 3840 x 2160 @ 30fps

MPEG4 1920 x 1080 @ 60fps

H.263 1408 x 1152 @ 60fps

H.264 3840 x 2160 @ 60fps

WMV3

VC1

Motion JPEG

AVI

VP8

.avi

1920 x 1080 @ 60fps

HEVC/H.265 3840 x 2160 @ 60fps

MPEG4 1920 x 1080 @ 60fps

H.263 1408 x 1152 @ 60fps

FLV

H.264

.flv

3840 x 2160 @ 60fps

VP9 3840 x 2160 @ 60fps

VP8 1920 x 1080 @ 60fps

WEBM

AV1

.webm

3840 x 2160 @ 60fps

Audio Format

Container Audio Codec File Extension Name

WAV

MPEG1/2

Layer1

.wav

Entertainment

Container Audio Codec File Extension Name

MPEG1/2

Layer2

MPEG1/2/2.5

Layer3

AAC-LC, HEAAC

DTS, DTS HD

LPCM

MPEG1/2

Layer1

MPEG1/2

Layer2

MP3

MPEG1/2/2.5

Layer3

.mp3

AAC AAC-LC, HEAAC .aac

WMA7, WMA8, WMA9WMA

WMA10 Pro

.wma, .wmv

FLAC FLAC .flac

OGG OPUS .ogg

Photo Format

Image Photo Resolution

Baseline 16383 x 16383JPEG

Progressive 1920 x 1080

PNG

BMP

GIF

8192 x 4320

WebP 3840 x 2160

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL

USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)

ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC

VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS

OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED

OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM

MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

Accessibility Features

Captions Setup

Press button on your remote control to select Settings > System > Accessibility > Captions.

Displays and sets the closed captions. You can set display options and select caption style.

Options may differ depending on your model/country/region and the content you are watching. Please refer to

the specific product.

Closed Captioning

This function may not be applicable in TV source.

• Closed Captioning

You can switch between Off, On and On when mute in Channel mode.

Analog Closed Caption

Select an Analog Closed Caption setting from Off, CC1-CC4, TEXT1-TEXT4.

• Digital Closed Caption

Select a Digital Closed Caption: Off, Service1-Service6.

• Digital Caption Style

There are two caption styles. One is the Auto, while the other is the Custom style where you can adjust the

Font Size, Font Style, Font Color, Font Opacity, Background Color etc.

Display Options

• Display

Turn on or off display menu.

• Language

Set the Menu Audio language.

• Text size

Set the menu text size.

Caption Style

• White on black

• Black on white

• Yellow on black

• Yellow on blue

• Custom

High contrast text

Press button on your remote control to select Settings > System > Accessibility > High contrast text.

Improves contrast for visually impaired.

Accessibility Features

Text to speech

Press button on your remote control to select Settings > System > Accessibility > Text to speech.

Let you specify text-to-speech engine details and speech rate.

• Speech Services by Google

• Engine configuration

• Speech rate

Speed at which the text is spoken.

• Listen to an example

Play a short demonstration of speech synthesis.

• Default language status

English (United Stated) is fully supported.

Accessibility shortcut

Press button on your remote control to select Settings > System > Accessibility > Accessibility

shortcut.

When the shortcut is on, you can press both the back and down buttons for 3 seconds to start an accessibility

feature.

TalkBack

Press button on your remote control to select Settings > System > Accessibility > TalkBack

Controls spoken feedback for visually impaired users.

Enable TalkBack

• Enable

You can trun on or stop TalkBack. TalkBack can collect all of the text you type, except passwords. This

includes personal data such as credit card numbers.

TalkBack settings

• Speech volume

Set the Menu Audio volume.

• Verbosity

• Sound

• Cusomize Focus indicator

• Help

• Advanced settings

• Open TalkBack at the Play Store

Accessibility Menu Setup

Press button on your remote control to select Settings > System > Accessibility > Accessibility menu.

Accessibility Features

Accessibility function provides menu options and audio descriptions to aid the visually or hearing impaired.

Enable Accessibility Menu

• Enable

You can trun on or stop Accessibility Menu.

• Large buttons

• Help & feedback

Select to speak

Press button on your remote control to select Settings > System > Accessibility > Select to speak.

Switch Access

Press button on your remote control to select Setting > System > Accessibility > Switch Access

Switch Access can collect all of the text you type, except passwords. This includes personal data such as

credit card numbers.

Text-to-Speech (TTS) and Video Description functionalities on TV

Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear

an audio description of relevant programmes. Text-to-Speech can convert written text into voice to help

visually impaired people listen to the information they are unable to read. In addition, the Video Description

has an audio narration added to certain programmes that will describe the main visual elements which visually

impaired users may not be able to see.

Follow the steps below to enable the functions:

Press button on your remote control.

Next, select Settings > Channels & Inputs > Channels .

3. Select Audio Description to turn On or Off.

When Audio Description is turned On, then the contents of each menu displayed can be broadcasted out.

Note:

• This function may not be applicable in some models/countries/regions.

Troubleshooting

FAQ

In this section you will find the answers to the most frequently asked questions.

• There is no picture, or the picture is black and white.

• There is no sound or the sound is too low at maximum volume.

• My TV cannot connect to the network.

• I have connected an external source to my TV but I get no picture and/or sound.

• The remote control does not work.

• Schedule Recording cannot be used.

There is no picture, or the picture is black and white.

• Check input cable connections. Incorrect connections may cause colour problems or a blank screen.

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to

HDMI 1 port, please select HDMI 1 as the input source on TV.

•

Check if the Color is set to 50 or higher at > Settings > Display & Sound > Picture > Color.

•

Press button on your remote control and select Settings > Display & Sound > Picture >

Brightness and Color, check and adjust the settings.

• Switch to other channels or contents to check if the picture colour is normal.

• Unplug the TV power cord from AC outlet and re-plug it after 60 seconds.

Troubleshooting

There is no sound or the sound is too low at maximum volume.

• Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound.

• Press volume button on your remote control to check the volume settings.

• Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.

• Make sure that the audio cable is connected to the correct audio output connector on the external device.

• Check input cable connection to the TV. Incorrect connections may cause no sound.

Troubleshooting

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to

HDMI 1 port, please select HDMI 1 as the input source on TV.

•

Check whether TV Speaker is selected at > Settings > Display & Sound > Audio Output.

My TV cannot connect to the network.

Before you review the solutions below, perform self-diagnosis to find the problem.

Check network status at > Settings > System > About > Status.

When connected to a wireless network

• Try to connect a wireless network again. Please carefully enter the password, especially for capital and

small letters. For specific information please refer to First-Time Use > Connecting to the Internet > Connect

to a Wireless Network in this manual.

• You can connect other wireless device to the same network. If the connection also fails, contact your

Internet service provider.

• You can connect the TV to a wired network. If the wired network connection succeeds, there is an issue

with your wireless modem/router.

• Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner.

As much as possible, make sure there's no wall between the TV and router.

Troubleshooting

• Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones,

operating within the same radio frequency range may interfere with the TV. If you use the TV and other

wireless devices simultaneously, you may experience a worse network performance. Please power off

these wireless devices or move them further away.

• Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may

take time for your modem/router to reconnect to the Internet.

• Check your modem/router. Make sure cables are securely connected to your modem/router and the lights

flash intermittently and regularly.

• If the issue is not improved after following the steps above, you can try using a wired network connection.

For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired

(Ethernet) Network in this manual.

When connected to a wired network

• Restart your modem/router. Power off your modem/router and power it on after at least 60 seconds. It may

take time for your modem/router to reconnect to the Internet.

• Check your modem/router. Make sure cables are securely connected to your modem/router and the lights

flash intermittently and regularly.

• Make sure one end of the network cable is securely connected on the back of the TV, the other

end securely connected to an external modem/router. Any loose connection may cause unstable or

disconnected network.

I have connected an external source to my TV but I get no picture and/or

sound.

• Check whether the connection between the external device and your TV is correct and secure.

Troubleshooting

• Make sure that you select the corresponding input source. For example, if you connect HDMI cable to

HDMI 1 port, please select HDMI 1 as the input source on TV.

• If the signal is intermittent, unplug the TV power cord from AC outlet and reconnect after 60 seconds.

The remote control does not work.

• Confirm that the TV still has power and is operational. Press the power button on the TV to determine if the

problem is with the remote control or not.

Troubleshooting

• Check the indicator on the remote control. (some remote controls do not support this function)

If the TV is not responding to the remote control, then please check if the indicator on the remote control

flashes when any button is pressed.

If the indicator does not flash when the remote control button is pressed, the battery power may be low.

You can replace the batteries with new ones. For solar remote control, you can charge it by exposing the

solar panel to light or using a USB type-C cable.

• Check the orientation of each battery. Make sure to match the (+) and ( - ) ends of the batteries with the (+)

and ( - ) ends indicated in the battery compartment. This method is only applicable for battery-replaceable

remote control models.

• If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries

back into the remote. This method is only applicable for battery-replaceable remote control models.

• Use the remote control within an appropriate operation range. The remote control can work at a distance of

up to 8 meters in front of the TV.

• Keep the TV remote sensor area clear from obstacles. Use the remote control when there are no obstacles

between the TV and the remote control.

• If the remote is not working, try to keep interferences such as wireless LAN access point, microwaves, or

other Bluetooth devices away when using the remote control.

•

For Bluetooth remote controls, try re-pairing the remote control with the TV by pressing and holding the

and button at the same time at least 3 seconds.

Troubleshooting

Schedule Recording cannot be used.

• Check if there is a storage device connected to the TV.

• Check the free space of the storage device. The function will not work if there is not enough storage space

on the device.

• Check whether your storage device is damaged. In this case, files cannot be stored. If so, it is suggested

to format your storage device.

• Recording will automatically stop if the signal becomes too weak.

Troubleshooting

Note:

• Recording function may not work if the read/write speed of the USB device is too slow.

• Recording function may not work because the storage format of your device is unsupported.

• The Recording functions may not be applicable in some models/countries/regions.

Troubleshooting Guide

Please first try the following steps to resolve the issues:

• Check whether the TV has updated the latest software

• Restart or reset the TV

If the issue persists, select the following issues bellow to start troubleshooting:

Picture Issues Sound Issues

Channel and Broadcast Issues Network Issues

App Issues Remote Control Issues

External Device Connection Issues HDMI & CEC Issues

Voice Service Issues Media Files

Other Issues

If the solutions do not help you resolve the issues, please contact our service centre.

Restart or reset your TV

If the TV has problems such as a delay between the picture and sound or connection fails to external devices,

you can try to restart your TV first to troubleshoot the issue. If the problems persist, reset your TV to the

factory default. Before you start, remove any external USB devices from the TV.

Troubleshooting

Restart your TV

1. Press the power button on your remote control or press the power button on the TV to turn it off. For some

models, press the power button on the TV to display the on-screen menu, and press the button again to

move the focus to Power off to turn off the TV.

2. Unplug the TV power cord from AC outlet and reconnect after 60 seconds.

3. Press the power button on your remote control or press the power button on the TV to turn it on.

Note:

• Restart your TV will not clear your personal settings, information and data.

Reset your TV

Please note that reset will clear your personal settings, information and data. Find more specific operation

steps in Settings Overview > Reset to Factory Default in this manual.

Picture Issues

Please check the items below.

The picture is distorted, blurry or flickering, or cuts out momentarily.

There are dots, horizontal or vertical lines on the screen.

The brightness cannot be adjusted.

The picture is distorted, blurry or flickering, or cuts out momentarily.

•

Press button on your remote control and select Settings > Display & Sound > Picture > Clarity

to adjust Clarity settings.

• Make sure that the connection cable or the cable connector is not damaged.

• Make sure that the connection cable is securely connected to the TV and the external device.

• Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause

noise on analogue and digital channels. If you turn off the appliance and the interference disappears, it

proves that the appliance does affect the picture performance. Please move it further away from your TV.

• If you choose TV as the input source, adjust the direction and position of the antenna, reset or fine tune the

channel.

• When connecting the TV to external devices, leave some space between the external devices and the TV.

Note:

• Picture distortion caused by weak or poor signal reception is not a TV malfunction.

• The compressed video may cause picture distortion, especially for the fast moving pictures from sports

programmes and action movies.

There are dots, horizontal or vertical lines on the screen.

• Switch to other channels or contents to check if the picture is normal.

• Change the output resolution of your external device. When the TV is not compatible with the output

resolution, dots or lines may occur.

• Check if the TV is located in a humid space for a long time. It is suggested to use the TV in a relatively dry

environment.

Troubleshooting

• Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause

noise on analogue and digital channels. If you turn off the appliance and the interference disappears, it

proves that the appliance does affect the picture performance. Please move it further away from your TV.

The brightness cannot be adjusted.

•

Check Light Sensor settings at > Settings > Display & Sound > Picture > General > Automatic

Light Sensor. If Automatic Light Sensor is on, remove the objects that may block the TV light sensor.

•

Turn off Automatic Light Sensor. Press button on your remote control and select Settings >

Display & Sound > Picture > General > Light Sensor Shift to adjust the setting.

Note:

• The light sensor feature settings may not be applicable in some models/countries/regions.

Sound Issues

Please check the items below.

There is a delay between the picture and sound.

Sound is distorted or cuts out momentarily.

Volume cannot be changed or it changes on its own.

There is a delay between the picture and sound.

•

Press button on your remote control and select Settings > Display & Sound > Sound > Digital

Audio Output > Digital Audio Delay. Set the value to 0.

•

Press button on your remote control and select Settings > Display & Sound > Sound > TV

Sound Effect > Lip Sync. Adjust the value as you desire.

• Check the signal information. If the signal is weak or poor, a delay between the picture and sound may

occur but it is not a malfunction.

Note:

• Options may not be applicable depending on your model/country/region and the Audio Output you select.

Please refer to the specific product.

Sound is distorted or cuts out momentarily.

• Some electrical appliances may affect the TV. For example, microwaves used close to the TV may cause

noise on analogue and digital channels. If you turn off the appliance and the interference disappears, it

proves that the appliance does affect the picture performance. Please move it further away from your TV.

• Make sure that the connection cable or the cable connector is not damaged.

• If you use an external audio output device, make sure that the audio cable is connected to the correct

audio output connector on the external device. Place the device as close as possible to the TV without any

obstacles between them.

• Check the signal Information. A weak or poor signal may cause sound distortion, but it is not a malfunction.

Troubleshooting

Volume cannot be changed or it changes on its own.

• Press the power button on the TV to check if the TV responds. If there is no response, the TV may not

be normally working. If the TV responds, press the remote control to check if it can control the TV. If

not, please check the remote control. For specific information please refer to Troubleshooting > Remote

Control Issues in this manual.

•

Check if Auto Volume Control is turned on at > Settings > Display & Sound > Sound > TV

Sound Effect.

•

When connecting an external speaker via HDMI, first check the cable connection, then press button

on your remote control and select Settings > Channels & Inputs > Inputs, set HDMI control to On.

• Insufficient TV memory causes a lag when you change the volume. Please clear cache.

• If you have just turned on the TV, there may exist a delay after you press the volume up/down button on

the remote control. Please wait a while for the TV to start up fully.

• If the problem persists, restart your TV.

Channel and Broadcast Issues

Please check the items below.

In Live TV, there is no signal, or a weak signal, or you cannot find any channels.

The subtitles are not displaying or are in the wrong place on the TV screen.

The channel list sorting is lost after several days, or previously deleted channels return in the channel list.

I want to put channels in order of preference.

In Live TV, there is no signal, or a weak signal, or you cannot find any

channels.

• Please check the following things first.

a. The cable or cable connector of the antenna is not damaged.

b. The antenna cable is not loose or disconnected.

c. The antenna cable is connected to the correct port.

d. "TV" is selected as the input source.

• If no signal or weak signal occasionally happens, disconnect the antenna cable and reconnect it.

• If you use a set-top box or cable box, check the broadcast signals or the network status that is connected

to the external device.

•

If the problem persists, scan channels again. In Live TV, press button on your remote control and

select Settings > Channels & Inputs > Channels > Auto Channel Scan / Manual Scan. For specific

information please refer to Enjoy Live TV > Channel Scan in this manual.

The subtitles are not displaying or are in the wrong place on the TV

screen.

•

To turn on/off the subtitle function, press button on your remote control and select Settings >

System > Accessibility > Caption. For specific information please refer to Accessibility Features >

Captions Setup in this manual.

Troubleshooting

• If you are watching a channel through an external device such as a set-top box and cable box, turn on/off

the subtitle function on the external device and adjust the subtitle location on screen. For more information,

refer to the user manual of external device or contact your service provider.

Note:

• Some channels may not have subtitle data. In this case, even if you turn on the subtitle function, subtitles

are not provided on TV screen.

The channel list sorting is lost after several days, or previously deleted

channels return in the channel list.

• Make sure that you have not reset the TV to factory default before. Resetting the TV will reset all your user

settings.

• Check if the channels in the channel list have updated or your subscription expires.

• Re-scan channels to find lost channels in your channel list. For specific information please refer to Enjoy

Live TV > Channel Scan in this manual.

I want to put channels in order of preference.

• You can edit the order of channels to your preference or you can add channels that you like to the

favourite list. For specific information please refer to Enjoy Live TV > Channel Edit > Edit Channel List or

Edit Favourite Channel List in this manual.

Network Issues

Please check the items below.

• The signal strength is weak.

• The network connection is unstable, often disconnected.

The signal strength is weak.

• See Number 1, 2, 3, 6 in Common solutions to network issues.

The network connection is unstable, often disconnected.

When connected to a wireless network

• See Number 1, 2, 3, 4, 6 in Common solutions to network issues.

When connected to a wired network

• See Number 3, 4, 5 in Common solutions to network issues.

Common solutions to network issues

1. Position your wireless router, modem router, or access point close to the TV. Avoid putting it in a corner. As

much as possible, make sure there is no wall between the TV and router.

2. Check whether there is radio wave interference. Wireless devices such as microwaves, mobile phones,

operating within the same radio frequency range may interfere with the TV. If you use the TV and other

wireless devices simultaneously, you may experience a worse network performance. Please power off

these wireless devices or keep them away from the TV.

Troubleshooting

3. Restart your modem/router. Power off your modem/router and power it on again after at least 60 seconds.

It may take time for your modem/router to reconnect to the Internet.

4. Check your modem/router. Make sure cables are securely connected to your modem/router and the lights

flash intermittently and regularly.

5. Make sure one end of the network cable is securely connected on the back of the TV, the other

end securely connected to an external modem/router. Any loose connection may cause unstable or

disconnected network.

6. If the issue is not improved after following the steps above, you can try using a wired network connection.

For specific information please refer to First-Time Use > Connecting to the Internet > Connect to a Wired

(Ethernet) Network in this manual.

Apps Issues

Choose the issue your TV occurs.

• Apps cannot be installed, opened, updated or uninstalled.

• The app exits itself.

• It is freezed or not smooth while using an app. Its image quality is poor.

• Problems occur when using Browser to stream videos.

• The app language is different from the TV menu language.

Apps cannot be installed, opened, updated or uninstalled.

• If you have just turned on the TV, please wait a while until the TV's setup is ready.

• You can only install apps that are compatible with the TV. We recommend to Install an App. The apk files

downloaded from the Internet may not be installed on the TV.

• You can only delete apps that you have installed to the TV. Factory-installed apps cannot be deleted.

• See Number 1, 2, 3 in Common solutions to apps issues.

The app exits itself.

• See Number 2 in Common solutions to apps issues.

It is freezed or not smooth while using an app. Its image quality is poor.

• Exit the app and then open it again.

• Uninstall and reinstall the app. For specific information please refer to Benefits of Smart TV > Using Apps

in this manual.

• See Number 1, 2, 3 in Common solutions to apps issues.

Problems occur when using Browser to stream videos.

• Exit the Browser and then open it again.

• See Number 1, 2 in Common solutions to apps issues.

The app language is different from the TV menu language.

• The language in an app could be different from the TV menu's language because they may be separately

set up. You can change the language in the app's settings. Please note that whether you can change the

language in an app depends on the app's service provider.

Troubleshooting

Common solutions to apps issues

1. Check whether there are network issues with your TV.

2. The storage is insufficient. Try to clear cache or uninstall uncommonly used apps. You can clear cache for

browser and apps. This will permanently remove all the user data and temporary files.

3. The service of the app may not be available currently. Try using apps later.

Remote Control Issues

Choose the issue your device occurs.

• The TV is slow to respond to the remote control.

• I want to use the remote control to control other devices.

The TV is slow to respond to the remote control.

When the TV has just started, the response delay may occur between the TV and remote control. Please wait

a while to use the remote control.

• The battery power of the remote control may be low. You can replace the batteries with new ones. For

solar remote control, you can charge by exposing the solar panel to light or using a type-C cable.

• If the battery power is normal, take out the batteries, press any key for 1~2 seconds, and install batteries

back. This method is only applicable for battery-replaceable remote control models.

I want to use the remote control to control other devices.

•

Turn on HDMI Control on the TV. Press button on your remote control and select Settings >

Channels & Inputs > Inputs > HDMI control.

• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected

device is turned on. For specific information, please refer to the user manual with the external device.

• Check whether the power cable of the external device is properly connected and the HDMI cable

connection between the external device and the TV is secure. Please use a HDMI cable of standard

specification and make sure the cable lis not damaged.

External Device Connection Issues

Please check the items below.

• No sound from the TV while using the casting feature.

• I cannot mirror the screen or cast the content of my mobile device or PC on the TV.

• The TV cannot be connected to my soundbar, Bluetooth wireless headphones or speakers.

• Connection between external devices and the TV is unstable.

• I cannot select a connected device or find a connected HDMI device.

• I want to output sound from headphones and TV speakers, or from Bluetooth speaker and TV speakers at

the same time.

No sound from the TV while using the casting feature.

• Check if Mute mode is set to On. If so, press the mute button on your remote to restore the sound. If not,

turn up the volume.

•

Check if TV Speaker is selected at > Settings > Display&Sound > Audio Output.

Troubleshooting

• Check the network status. If the network signal is weak or low, there may exist a sound delay between the

TV and the mobile device. For specific information please refer to Troubleshooting > Network Issues in this

manual.

I cannot mirror the screen or cast the content of my mobile device or PC

on the TV.

•

Check if your TV supports Screen Sharing/Content Sharing at > Apps > Connections Tips >

Screen Sharing/Application Sharing.

• Some TV models may not support Content Sharing.

•

For iPhone, iPad, or Mac, use AirPlay to share content on the TV. Check if your TV supports AirPlay at

> Apps > Connections Tips > Airplay. Some TV models may not support AirPlay.

•

Check if Screen Sharing/Content Sharing is turned on. Press button on your remote control and

select Apps > Connections Tips > Screen Sharing/Application Sharing and switch it to On.

• Make sure that the TV and the mobile device are connected to the same network.

• Check if the content that you are playing is copyrighted. Some copyrighted files may not be cast to the TV.

• Check the network status. Casting failure may result from weak or low signal strength. For specific

information please refer to Troubleshooting > Network Issues in this manual.

• Exit and re-enter Screen Sharing/Content Sharing in case that there is a software bug.

The TV cannot be connected to my soundbar, Bluetooth wireless

headphones or speakers.

• Check if the Bluetooth device is compatible with the TV.

• Check if connection cable or cable connector is damaged.

•

Check if the Bluetooth is turned on at > Settings > Remotes & accessories > Bluetooth.

•

Turn off and restart Bluetooth at > Settings > Remotes & accessories > Bluetooth.

Connection between external devices and the TV is unstable.

• Check if the connection cable is securely connected to the TV and soundbar.

• When the external device and the TV are connected via wireless, make sure that there are no obstacles

between them.

• Make sure that the distance between the Bluetooth device and the TV is within 10 metres.

• Check if the Bluetooth device is powered on or its battery is fully charged.

• Check Bluetooth module specifications. Make sure that the frequency range of Bluetooth devices is not the

same as other electric appliances, otherwise Bluetooth devices may be affected.

I cannot select a connected device or find a connected HDMI device.

•

Press / button on your remote control to select the corresponding input source. For example, if

you connect HDMI cable to HDMI 1 port, please select HDMI 1 as the input source on TV.

• Check if the external device is powered on.

• Check if connection cable or cable connector is damaged.

• Check if the cable is securely connected.

• Check if the external device is compatible with the TV.

Troubleshooting

I want to output sound from headphones and TV speakers, or from

Bluetooth speaker.

•

If you connect wired headphones to the TV, press button on your remote control to select Settings

> Display & Sound > Audio Output to choose Wired Headphone.

•

If you want to connect bluetooth headphones/bluetooth speaker to the TV:

a. Turn on bluetooth at > Settings > Remotes & accessories > Bluetooth.

b. Connect your bluetooth headphones/bluetooth speaker and set the external device as BT Headphone

in Settings > Display & Sound > Audio Output > Bluetooth Speaker.

c. Press button on your remote control, select Settings > Display & Sound > Audio Output to

choose TV Speaker.

HDMI & CEC Issues

Choose the issue your TV occurs.

• I want to turn the TV and external device off or on at the same time.

• I want to disenable HDMI & CEC function.

• An external device cannot be controlled by using the TV's remote control.

Note:

• If the connected HDMI device may not support HDMI & CEC control, the feature may not work.

I want to turn the TV and external device off or on at the same time.

• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected

device is turned on. For specific information, please refer to the user manual with the external device.

• Check whether HDMI & CEC feature of your TV is turned on or device auto power off and device auto

power on are enabled. For specific information please refer to Connecting to External Devices > Remote &

Accessories > Use HDMI & CEC in this manual.

I want to disenable HDMI & CEC function.

•

To turn off the HDMI & CEC feature of your TV, press button on your remote control and select

Settings > Channels & Inputs > Inputs > HDMI control. Set HDMI control to Off.

An external device cannot be controlled by using the TV's remote control.

• Check whether there is an issue with your remote control. For specific information please refer to

Troubleshooting > Remote Control Issues in this manual.

• Check whether the power cable of the external device is properly connected and the HDMI cable

connection between the external device and the TV is secure. Please use a HDMI cable of standard

specification and make sure the cable is not damaged.

• Confirm that the external device is HDMI & CEC compatible and the HDMI & CEC feature of the connected

device is turned on. For specific information, please refer to the user manual with the external device.

•

Check whether HDMI & CEC feature of your TV is turned on. Press button on your remote control and

select Settings > Channels & Inputs > Inputs > HDMI control. Set HDMI control to On.

Troubleshooting

• Some menu of the HDMI & CEC compatible device may not be available for use.

• Some buttons on the remote control may not work. You can try the external device's remote control.

Voice Service Issues

Choose the issue your TV occurs.

• Voice button on remote control doesn't work.

• The TV fails to receive voice command. I spoke wake-up words, but there's no answer.

Before you perform the following solutions, please note that:

• Make sure your TV is turned on. The TV cannot respond in standby mode.

• If you have just turned on the TV, please wait a while until the TV's setup is ready.

• Your voice should be clear and recognisable. If the voice is too loud or too low, this may result in a failure.

• Please say your command and wait the device to respond.

• When the TV is connected with external devices, the performance of voice service may be affected.

Voice button on remote control doesn't work.

• Check the status of your remote control. For specific information please refer to Troubleshooting > Remote

Control Issues in this manual.

• Keep the remote control within 3 metres from the TV.

• Change account or log out of the account.

The TV fails to receive voice command. I spoke wake-up words, but

there's no answer.

• Check whether the built-in microphone control button at the bottom of the TV is switched on.

•

After the Voice Assistant setup has been completed, check whether the Hands-Free mode is turned on.

Press button, select Set up Google TV on lancher.

• Wake-up words may differ depending on Voice Assistant. For specific information please refer to First-

Time Use > Using the TV Voice Service > Hands-Free Wake-up in this manual.

• When the TV is far from you or the noise is loud, the TV may not receive voice command accurately.

• Change account or log out of the account.

Note:

• The Hands-Free Wake-up and some of its features are available on limited country/region/language.

Media Files

Some files are interrupted during playback./Some files can't be played.

Most files can be played back, but you might experience problems with the TV or the files.

Troubleshooting

• First check if there are problems with files.

a. The files are not corrupted. After you have saved files to a storage device (a USB flash drive) from PC,

please eject the storage device first before you disconnect it from PC.

b. The format of files that can be played depends on the codec and driver of the TV. For example, high-

bitrate or high-resolution files may not be played back smoothly or can't be played. For more information

about the supported codecs, please refer to Entertainment > Media > Media Format in this manual.

• Then check if there are problems with TV.

a. Make sure the memory is sufficient. If the memory is full, clear cache and play the file again.

b. Make sure the cable connected to the TV and the external device is not loose or disconnected.

Other Issues

Choose the issue your TV occurs.

• The TV automatically turns on or off by itself, or the TV cannot be turned on or off.

• System update cannot be completed.

• Some features of the TV do not work after the system update.

• The settings are lost and need re-configure every time when the TV is turned on.

• I want to sign out my account or delete account usage data.

• The TV is hot.

• I can hear the voice-over of the TV on-screen menu or contents.

The TV automatically turns on or off by itself, or the TV cannot be turned

on or off.

When the TV is under configurations, such as Remove User Data or Reset to Factory Default, the TV will

retart by itself. This is normal.

Turns off by itself

• Check if the power cord is connected to AC outlet. Disconnection will let the TV shut down.

• Check if Sleep Timer, Power Off Timer or Auto Sleep is set. These features will help the TV to

automatically turn off at the specified time.

Press button on your remote control and select Settings > System > Power & Energy. Please

find these features in Power & Energy.

• Check if CEC Control is enabled. When CEC control is enabled and HDMI & CEC compatible external

devices are turned off, the TV will enter the standby mode.

Press button on your remote control and select Settings > System > Channels & Inputs >

Inputs > Device auto power off. .

Turns on by itself

• Check if Power On Timer is enabled. This feature will help the TV to automatically turn on.

Press button on your remote control and select Settings > System > Power & Energy > Power >

Power On Timer.

Troubleshooting

• Check if TV Auto Power On is enabled. This feature will help the TV to automatically turn on when HDMI

& CEC compatible external devices are turned on.

Press button on your remote control and select Settings > Channels & Inputs > Inputs > TV

auto power on.

Cannot be turned on

• Check if the power cord is connected to AC outlet. You can unplug the TV power cord from AC outlet and

re-plug it after 60 seconds.

• Try to turn on the TV with the remote control. Press the power button on the remote control and check if

the TV turns on. If you cannot turn on the TV with the remote control, please refer to Troubleshooting >

Remote Control Issues in this manual to troubleshoot.

• Try to turn on the TV with the power button on the TV. Press the power button and check if the TV turns

on.

Cannot be turned off

• When the TV cannot be turned off with the remote control, the remote control may not work. Please refer

to Troubleshooting > Remote Control Issues in this manual to troubleshoot.

• Try to press the power button on the TV to turn it off. For some models, press the power button on the TV

to display the on-screen menu, and press the button again to move the focus to Power off to turn off the

TV.

• If the TV cannot be turned off by pressing the power button on the TV, disconnect the power cord from the

AC outlet.

System update cannot be completed.

The software update takes a couple of minutes. Please wait a while.

• Check whether there are network issues with your TV. Try to upgrade again when network issues are

fixed.

• Restart your TV then try to perform system update.

• If the issue persists, you can upgrade the software using a USB drive. For specific information please refer

to Settings Overview > Support > System Update in this manual.

Some features of the TV do not work after the system update.

• See Troubleshooting > Troubleshooting Guide > Restart or reset your TV in this manual.

The settings are lost and need re-configure every time when the TV is

turned on.

• Make sure that you didn't factory reset the TV before. Factory reset will erase all the settings.

• Make sure that you didn't remove user data before. This operation will clear relative settings.

• Make sure that the TV is not in store mode. When the TV is in store mode, TV settings will be reset every

few minutes.

• Check if you have updated the software recently. The system may be unstable after the TV is upgraded.

• When you turn off the TV, some settings will be automatically switched off.

Troubleshooting

I want to sign out my account or delete account usage data.

Press button on your remote control and select Account in the navigation bar on the Home

screen.

2. Select Manage accounts > Remove.

Note:

• This setting will completely delete your usage data (including account, Live TV favourite channel list,

bluetooth equipment management information, TV name, etc.) and the data cannot be restored.

• The TV will restart after you confirm to clear data.

The TV is hot.

• This is normal because the panel generates heat when you use the TV for a period of time, but the heat

does not affect the TV's functionality. As long as the TV runs normally, you don't need to worry.

• We recommend you to place the TV in a proper ventilation for air circulation. If you find that the TV is too

hot, you can try to turn off the TV.

• When the TV is in standby mode, you may also feel the heat because the TV may be under Standby

Recording.

I can hear the voice-over of the TV on-screen menu or contents.

•

The voice-over is due to the enabling of Voice Guide. To turn off Voice Guide, press button on your

remote control and select Settings > System > System sounds and turn System sounds off. This

function may not be applicable in some models/countries/regions.

Hisense 85" Class U6 Series Mini-LED ULED 4K Google TV 85U6N

Product's Documents

U6N User Manual.

Specifications

Hisense 85U6N Questions and Answers