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Troubleshooting
Note:
• Recording function may not work if the read/write speed of the USB device is too slow.
• Recording function may not work because the storage format of your device is unsupported.
• The Recording functions may not be applicable in some models/countries/regions.
Troubleshooting Guide
Please first try the following steps to resolve the issues:
• Check whether the TV has updated the latest software
• Restart or reset the TV
If the issue persists, select the following issues bellow to start troubleshooting:
Picture Issues Sound Issues
Channel and Broadcast Issues Network Issues
App Issues Remote Control Issues
External Device Connection Issues HDMI & CEC Issues
Voice Service Issues Media Files
Other Issues
If the solutions do not help you resolve the issues, please contact our service centre.
Restart or reset your TV
If the TV has problems such as a delay between the picture and sound or connection fails to external devices,
you can try to restart your TV first to troubleshoot the issue. If the problems persist, reset your TV to the
factory default. Before you start, remove any external USB devices from the TV.
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