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5. Select your target service channel and click Next to continue. A standard
complaint form displays, on which you are allowed to enter detailed information,
such as personal information, vehicle information, and device information. You
can also attach image or PDF files to the form.
6. Enter in each input field the appropriate information. To settle the complaint
more efficiently, it is recommended to complete the form with as much as detail
as possible.
7. Select the required processing time on the last section according to the urgency
of the case.
8. Tap Submit to send the completed form to Autel's online service center. The
submitted complaints will be carefully read and handled by the service
personnel.
10.5 Data Logging
The Data Logging section keeps a record of tickets (with and without feedback from Autel
Tech Support) and a History (the latest 20) data logs on the diagnostics system. Autel
support personnel will receive and process these submitted reports through the Support
platform. The solution will be sent back within 48 hours. You may continue to correspond
with Autel Tech Support until the issue is resolved.
Figure 10-3 Sample Data Logging Screen
To issue a reply in a Data Logging section
1. Tap on the Feedback tag to view the list of submitted data logs.
2. Select the latest message from Autel Tech Support.
3. Tap on the input field on the bottom of the screen and enter your reply.
Additionally, you may tap the Audio button to record a voice message or tap the
camera button to take a screenshot.
4. Tap Send to deliver your message to Support.
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