Tripp Lite EVMAGU23X NEW Eaton G4 Gigabit Network Module GNM Firmware User Guide

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The alarm list has been cleared after an upgrade

Troubleshooting – 229

8.9.2 Symptom

SNMPv3 connectivity is not properly working after a restore settings on a 1.7.0 version or above.

8.9.3 Cause

The SNMPv3 was

configuredprior to 1.7.0.

In that case, SNMPv3 configuration is not well managed by the Save and by the Restore settings.

8.9.4 Action

Reconfigureyour SNMPv3 users and passwords on versions 1.7.0 or above and Save the settings.

The SNMPv3 configuration can then be Restored.

8.10 The alarm list has been cleared after an upgrade

8.10.1 Symptom

After a FW upgrade, the alarm list has been cleared and is now empty.

8.10.2 Action

The alarm list has been saved on a csv file and can be retrieved using Rest API calls.

8.10.2.1 Authenticate:

curl --location --request POST 'https://{{domain}}/rest/mbdetnrs/1.0/oauth2/token' \

--header 'Content-Type: application/json' \

--data-raw '{ "username":"admin", "password":"supersecretpassword", "grant_type":"password",

"scope":"GUIAccess" }'

8.10.2.2 Get Alarm Log Backup:

curl --location --request GET 'https://{{domain}}/rest/mbdetnrs/1.0/alarmService/actions/

downloadBackup' \

--header 'Authorization: Bearer {{access_token}}'

8.11 The Network Module fails to boot after upgrading the

firmware

8.11.1 Possible Cause

The IP address has changed.

Note:If theapplication is corrupt, due to an interruptionwhile flashing the firmware for example, the boot will be done on previous

firmware.

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