Tripp Lite EVMAGU23X NEW Eaton G4 Gigabit Network Module GNM Firmware User Guide

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How do I log in if I forgot my password?

Troubleshooting – 227

•

Refer to the sectionContextual help>>>Maintenance>>>Services>>>Reboot.

2- Launch the discovery.

8.5 How do I log in if I forgot my password?

8.5.1 Action

Askyour administrator for password initialization.

If you are the mainadministrator, yourpasswordcan be reset manually by following steps described in the

Servicing the

Network Management Module>>>Recovering main administrator password.

8.6 Software is not able to communicate with the Network

module

8.6.1 Symptoms

In the Network Module,in

Contextual help>>>Protection>>>Agent list>>>Agent list table, agent is showing "Lost" as a

status.

In the Network Module,inContextual help>>>Settings>>>Certificate>>>Trusted remote certificates, the status of

theProtected applications (MQTT) is showing"Not valid yet".

IPP/IPMshows "The authentication has failed", "The notifications reception encountered error".

8.6.2 Possible cause

TheIPP/IPMcertificate is not yet valid for the Network Module.

Certificates ofIPP/IPMand the Network Module are not matching so that authentication and encryption of connections between

the Network Module and the shutdown agents is not working.

8.6.3 Setup

IPP/IPMis started.

Network module is connected to the UPS and to the network.

8.6.4 Action #1

Check if theIPP/IPMcertificate validity for the Network Module.

STEP 1:Connect to the Network Module

On a network computer, launch a supported web browser. The browser window appears.

In the Address/Location field, enter:https://xxx.xxx.xxx.xxx/where xxx.xxx.xxx.xxx is the static IP address of the Network

Module.

The log in screen appears.

Enter the user name in the User Name field.

Enter the password in the Password field.

Click

STEP 2:Navigate toSettings/Certificatespage

STEP 3:In theTrusted remote certificatessection, check the status of theProtected applications (MQTT).

If it is "Valid"go to Action#2 STEP 2, if it is "Not yet valid", time of the need to be synchronized withIPP/IPM.

STEP 4:Synchronize the time of the Network Module withIPP/IPMand check that the status of theProtected applications

(MQTT)is now valid.

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