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Maintenance
Contextual help of the web interface – 107
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Card wrong timestamp leads to "Full acquisition has failed" error message on Software
Symptoms:
IPP/IPM shows the error message"The full data acquisition has failed" even if the credentials are correct.
Possible cause:
The Network module timestamp is not correct.
Probably the MQTT certificate is not valid at Network module date.
Action:
Set the right date, time and timezone. If possible, use a NTP server, refer to
Contextual
help>>>Settings>>>General>>>System details>>>Time & date settings section.
3.7.6.8.1 For other issues
3.8 Maintenance
3.8.1 Firmware
3.8.1.1 Update firmware
Monitors the information for the two-embedded firmware.
Upgrade the Network Module firmware.
3.8.1.1.1 Firmware information
a Status
Uploading
Invalid
Valid
Pending reboot
Active
For details on other issues, see the Troubleshooting section.
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