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292
The needle breaks.
The presser foot is set too high and not
correctly positioned.
The needle hits/touches the presser
foot.
Consult your nearest authorized
Brother dealer.
The area around the embroidery foot
hole is damaged.
1 Scratches or Burrs
Replace the presser foot.
Consult your nearest authorized
Brother dealer.
Sliding surface on hook race is not
smooth. There are scratches or burrs on
it.
1 Hook race area
Consult your nearest authorized
Brother dealer.
The bobbin or bobbin case are not
correctly installed.
Remove and reinstall bobbin and
bobbin case.
p.36, 37
The hook is not correctly installed.
Consult your nearest authorized
Brother dealer.
The hook stopper is not correctly
installed, the hook is making a
complete rotation.
Consult your nearest authorized
Brother dealer.
The upper thread is not threaded
correctly.
The upper thread is catching
somewhere.
Pull the upper thread by hand from
below the presser foot, and check that
the thread moves smoothly. If the
thread does not move, it is not threaded
correctly. Thread the upper thread
correctly. Make sure the thread is
caught by the needle bar thread guide.
p.57-60
The upper thread tension is set too
high. It does not run.
Decrease the upper thread tension and
make sure tension disc rotates when
pulling on thread.
p.125
A bobbin designed specifically for this
machine is not used.
Use the correct bobbin. p.33
The needle and the hook are not
correctly passing each other.
Hook timing may be OFF. Consult your
nearest authorized Brother dealer.
There is backlash play (forward/
backward) in the needle bar case.
Consult your nearest authorized
Brother dealer.
The thread density of the embroidery
data is too fine.
Three or more overlapping stitches are
being sewn.
Using a data design system, correct the
thread density and overstitching
settings in the embroidery data.
p.148
The thread is not cut
automatically.
Lint or dust has accumulated around
the needle plate (moving knife, fixed
knife or thread retaining plate).
Remove any lint or dust around the
needle plate.
p.285
A bobbin case designed specifically for
this machine is not used.
Use the correct bobbin case. –
Lint or dust has accumulated in the
thread tension disc.
Remove the tension dials, and then
remove any lint or dust accumulated
between the felt washers.
p.287
Symptom Probable Cause Remedy Reference Page
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