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APPENDIX
291
7
Troubleshooting
If the machine does not operate correctly, check for the following points/issues before requesting service.
If the suggested remedy does not correct the problem, contact your authorized Brother dealer.
Symptom Probable Cause Remedy Reference Page
The embroidery
machine does not
operate.
The machine is not turned on. Turn on the embroidery machine. p.38
The machine has not been unlocked. Touch the unlock key. p.64
The start/stop button was not pressed.
With the machine unlocked, press the
start/stop button.
p.64
The embroidery frame
cannot be attached to
the machine.
The embroidery frame holder attached
to the machine is not appropriate for
the selected embroidery frame.
Select the appropriate embroidery
frame holder for the embroidery frame.
p.88
The embroidery frame
cannot be removed or
attached.
Depending on the position where the
machine’s carriage has stopped, it may
be difficult to remove or attach the
embroidery frame.
Touch the “Needle bar/Frame move
key” to position the carriage, so the
embroidery frame can easily be
removed or attached.
p.88
Embroidering is
interrupted while
embroidering a large
project using the flat,
quilt or jumbo frame.
Embroidering is interrupted by the
presser feet not in use catching on the
fabric outside of the design area.
Stitch the design as close to the center
of the embroidery frame using needle
bars 3 through 7, keeping the head of
the machine as centered as possible.
p.110, 132
The needle breaks.
The needle is not installed correctly. Correctly install the needle. p.86
The needle set screw is loose.
Use the Allen screw driver to securely
tighten the needle set screw.
p.86
The needle is bent or blunt. Replace the needle with a new one. p.33, 86
The area around the hole in the needle
plate is damaged.
1 Scratches/Burrs
Replace the needle plate.
Consult your nearest authorized
Brother dealer.
The needle hits/touches the needle
plate.
1 Needle
2 Hole in needle plate
3 Needle hits hole
Replace or consult your nearest
authorized Brother dealer.
p.86
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