Loading ...
Loading ...
Loading ...
MAINTENANCE AND SERVICING
492
Before the service can be used
Volvo ID
•
The owner (primary driver) must create or
have a Volvo ID (see the article "Volvo ID").
•
Register your Volvo ID in the vehicle as
explained in the article "Volvo ID". If you have
already registered a Volvo ID, use the same
email address that you used to create the
Volvo ID.
Changing a Volvo ID email address
If you would like to register a different email
address, open the Volvo ID app and tap
Change
Volvo ID. Follow the instructions provided. See
also the article "Volvo ID" for additional informa-
tion.
Selecting a Volvo retailer
By default, the retailer where you purchased your
vehicle will be your preferred retailer/Volvo
authorized workshop who will perform service
and repairs on your vehicle. To change the pre-
ferred retailer, go to Dealer Locator at
volvocars.com and select a retailer, click "Service
Scheduler" and book an appointment at the new
preferred retailer.
Prerequisites for booking service from the
vehicle
In order to book an appointment from the vehicle,
it must be connected to the Internet (see the arti-
cle "Internet connected vehicle").
Using the service
When it is time for service or in certain cases if
repairs are necessary, a message will appear in
the instrument panel and in the center display.
This message is triggered by:
•
the amount of time that has elapsed since
the last service
•
the number of hours the engine has run
since the last service
•
mileage since the last service.
•
Specific warnings or fault codes in the vehi-
cle
Booking service or repairs
Submit a booking request whenever you need a
workshop appointment or when a message
regarding the need for service or repairs has
been displayed in the instrument panel and in the
center display.
Sending an appointment request
1.
Open the
Car status app in the center dis-
play's App view.
2.
Tap
Appointments.
3.
Under
Appointments, tap Request
appointment.
4.
Check that your
Volvo ID is correct.
5. Check that the correct retailer is listed. If you
prefer, simply tap the button to initiate a call
to the retailer.
6.
Tap
Send appointment request. Your
request and vehicle data will be sent to your
retailer through the vehicle's Internet con-
nection.
> Volvo will send a booking invitation to your
email address.
7. Open the email and click the link to the Volvo
On-Line Service Scheduler for your retailer
and book a workshop appointment at a con-
venient time with your preferred service advi-
sor. Add any additional preferences and free
text to your booking. At this point in the
booking procedure, you can also change your
preferred retailer by selecting the second link
in the email, which leads you to the Volvo
Retailer Locator where you can select
another retailer. Click the "Service Appoint-
ment" link to start your booking.
8. When you have submitted your workshop
booking in the Volvo On-Line Service Sched-
uler, your appointment will be confirmed
online in an email and by a message in the
center display after a short delay.
Loading ...
Loading ...
Loading ...