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VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
414
Volvo On Call (VOC)*
VOC is an integrated, subscription-based sys-
tem that provides emergency, roadside assis-
tance and security services.
VOC is connected to the vehicle's airbag and
alarm systems. The vehicle has an integrated
Global System for Mobile Communications
(GSM) module that handles communication
between the vehicle and the VOC customer serv-
ice center.
Availability
VOC uses the Global Navigation Satellite System
(GNSS) to locate the vehicle and its integrated
GSM module to enable communication with the
VOC customer service center and the VOC
mobile app.
From the time that the remote key has been
removed from the vehicle, VOC's functions
remain available for 5 full days and subsequently
once an hour for the following 17 days. After
three weeks have elapsed, the system will remain
switched off until the engine is started.
WARNING
The system can only function in areas where
there is adequate cellular network coverage.
Just as in the case of cell phones, atmos-
pheric disturbances or areas with relatively
few GSM transmitters can make it impossible
for VOC to make a connection, for example, in
rural areas.
Subscriptions
A free, limited-time trial subscription is initiated
when the vehicle is purchased and VOC is acti-
vated. The subscription can be extended by con-
tacting your Volvo retailer.
Information on the Internet
For additional information about Volvo On Call, go
to:
United States
http://www.volvocars.com/us/support
Canada
English: http://support.volvocars.com/en-CA
French: http://support.volvocars.com/fr-CA
Related information
•
Volvo On Call convenience services (p. 416)
•
Volvo On Call safety services (p. 424)
•
Volvo On Call security services (p. 425)
•
Using Volvo On Call (p. 414)
•
Volvo ID (p. 27)
Using Volvo On Call
Volvo On Call (VOC) is controlled using the but-
tons in the ceiling console and the center dis-
play.
In the event of an accident in which the seat belt
pretensioners, airbags or the inflatable curtains
have been triggered, a signal is transmitted auto-
matically to the VOC customer service center,
who send the appropriate type of assistance
(ambulance, police, etc.) to the site.
When a service is active, a symbol will appear on
the center display.
VOC buttons in the ceiling console and center display .
The SOS button: emergency situations
Press and hold the SOS button for approx.
2 seconds to activate the manual alarm function.
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