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VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
426
have the vehicle's remote keys immobilized
(deactivated).
NOTE
This applies even if the vehicle has been
unlocked and started with one of its remote
keys.
After contacting the owner/police, the VOC cus-
tomer service center then deactivates the remote
keys. Once the engine has been switched off, it
can only be restarted if the owner/police has
given the VOC customer service center authori-
zation to reactivate the remote keys. Once this
authorization has been verified (using your PIN
code), the VOC customer service center will reac-
tivate the remote keys.
Related information
•
Volvo On Call (VOC)* (p. 414)
•
Unlocking the vehicle from the customer
service center (p. 426)
•
Service center phone number (p. 419)
•
Volvo On Call PIN code (p. 418)
Unlocking the vehicle from the
customer service center
The doors can be unlocked remotely with assis-
tance from the VOC customer service center.
1. Contact the VOC customer service center at
855-399-4691 (this number applies in both
the United States and Canada).
2. After confirming that the caller is the vehi-
cle's owner or other authorized person (using
your PIN code), the VOC customer service
center sends a signal to the vehicle to unlock
it.
3. The tailgate has to be opened to unlock the
other doors. Press lightly on the rubberized
pressure plate under the outer tailgate han-
dle.
NOTE
If the tailgate is not opened within the time
period set by the VOC customer service cen-
ter, it will relock.
NOTE
If the vehicle is parked in a garage or other
covered area, remote unlocking may not be
possible due to poor signal reception.
Related information
•
Volvo On Call security services (p. 425)
•
Volvo On Call (VOC)* (p. 414)
•
Locking/unlocking the tailgate (p. 233)
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