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[356] Troubleshooting Troubleshooting Computers
The computer does not recognize this product.
Set [USB Connection] to [Mass Storage].
Check that the power of the camera is turned on.
If the battery level is low, insert a charged battery pack.
Use the micro USB cable (supplied) to connect the devices.
Disconnect the USB cable, and connect it again firmly.
Disconnect all equipment other than this product, the keyboard and the mouse
from the USB terminals of your computer.
Connect this product directly to your computer without passing through a USB
hub or other device.
If you set [USB Power Supply] to [Off], the computer may be able to recognize
this product.
[357] Troubleshooting Troubleshooting Computers
You cannot import images.
Connect this product and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may
not be able to import the images to a computer. Shoot using a memory card
formatted by this product.
[358] Troubleshooting Troubleshooting Computers
The image and sound are interrupted by noise when
viewing a movie on a computer.
You are playing back the movie directly from the memory card. Import the
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