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Action Yes No
Step 2
a From the document that you are trying to fax, open the Print
dialog.
b Select the printer, and then click Properties, Preferences,
Options, or Setup.
c Click Fax, and then clear the Always display settings prior to
faxing setting.
d Send the fax.
Can you send the fax cover page?
The problem is
solved.
Contact
customer
support.
Scanning problems
Cannot scan to a computer
Action Yes No
Step 1
Perform a copy job.
Is the copy job successful?
Go to step 3. Go to step 2.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Scan the document.
Can you scan the document to a computer?
The problem is
solved.
Go to step 3.
Step 3
Check the printer connectivity.
a Print the Network Setup Page. From the home screen, touch
Settings > Reports > Network > Network Setup Page.
b Check the network status.
Is the printer connected to the network?
Go to step 5. Go to step 4.
Step 4
a Connect the printer to the network.
b Scan the document.
Can you scan the document to a computer?
The problem is
solved.
Go to step 5.
Troubleshoot a problem 397
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