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Action Yes No
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print too dark?
Contact
customer
support.
The problem is
solved.
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines printed correctly?
The problem is
solved.
Go to step 2.
Step 2
a Increase toner darkness.
From the home screen, touch Settings > Print > Quality > Toner
Darkness.
b Print the document.
Are fine lines printed correctly?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 339
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