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Action Yes No
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light. Extended exposure to light can cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may
aect
the quality of
future print jobs.
b Firmly shake the imaging unit to redistribute the toner.
c Insert the imaging unit.
d Turn o the printer, wait for 10 seconds, and then turn on the
printer.
e Print the document.
Is the print light?
Go to step 6. The problem is
solved.
Step 6
a Check the status of the toner cartridge.
From the home screen, touch Settings > Reports > Device >
Device Statistics.
b From the Supply Information section of the pages printed,
check the status of the toner cartridge.
Is the toner cartridge near end of life?
Go to step 7. Contact
customer
support.
Troubleshoot a problem 344
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