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Error codes Error message Solution
31.60 Reinstall missing or
unresponsive black
imaging unit.
1 Open door A.
2 Open the front door.
3 Unlock, and then remove the
imaging unit.
4 Insert the imaging unit, and then
lock it in place.
5 Close the front door and door A.
32.40 Replace unsupported black
cartridge.
See
“Replacing the toner cartridge”
on page 264.
34.00 Paper too short. Set the paper size setting to match
the paper loaded in the tray. From
the home screen, touch Settings >
Paper > Tray > Configuration >
Paper Size/Type.
34.10, 34.20, 34.30, 34.40, 34.50 Check [source], adjust
guides and orientation.
Pull out the indicated tray, and then
make sure that the paper is loaded
correctly. For more information, see
“Loading paper and specialty
media” on page 55.
34.90 Check multipurpose
feeder, adjust guides and
orientation.
Make sure that the paper is loaded
correctly. For more information, see
“Loading the multipurpose feeder”
on page 69.
37.10 Insufficient memory to
collate job.
Try either of the following:
• Touch Continue to print the part
of the job that is stored and to
begin collating the rest of the
print job.
• Cancel the current print job.
37.30 Insufficient memory, some
held jobs were deleted.
To uc h Continue to clear the
message and continue printing.
38.10 Memory full. Try one or more of the following:
• Touch Continue to clear the
message and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the number of pages in
the print job.
Troubleshoot a problem 331
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