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Lexmark MX931DSE User Manual
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Lexmark MX931DSE
User's Guide PDF - Page 316
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Contents
Safety information
Conventions
Product statements
Learn about the printer
Finding information about the printer
Finding the printer serial number
Printer configurations
Using the control panel
Understanding the status of the indicator light
Selecting paper
Paper guidelines
Paper characteristics
Unacceptable paper
Storing paper
Selecting preprinted forms and letterhead
Supported paper sizes
Supported paper types
Supported paper weights
Set up, install, and configure
Selecting a location for the printer
Attaching cables
Setting up and using the home screen applications
Using the home screen
Customizing the home screen
Supported applications
Setting up Scan Center
Creating a shortcut
Setting up Card Copy
Using Display Customization
Using Customer Support
Setting up Device Quotas
Managing bookmarks
Creating bookmarks
Creating folders
Managing contacts
Setting up and using the accessibility features
Activating Voice Guidance
Deactivating Voice Guidance
Navigating the screen using gestures
Using the on-screen keyboard
Enabling Magnification mode
Adjusting the Voice Guidance speech rate
Adjusting the default headphone volume
Adjusting the default internal speaker volume
Enabling spoken passwords or personal identification numbers
Setting up the printer to fax
Supported fax
Setting up the fax function using analog fax
Setting up the fax function using etherFAX
Setting up the fax function using fax server
Setting up fax using a standard telephone line
Setting up fax in countries or regions with different telephone wall jacks and plugs
Connecting to a distinctive ring service
Setting the fax date and time
Configuring daylight saving time
Configuring the fax speaker settings
Configuring the e-mail SMTP settings
Loading paper and specialty media
Setting the size and type of the specialty media
Configuring Universal paper settings
Enabling the Multiple Universal Sizes setting
Loading the 520-sheet tray
Loading the 2520-sheet tandem tray
Loading the 2000-sheet tray
Loading the envelope tray
Loading the multipurpose feeder
Linking trays
Installing and updating software, drivers, and firmware
Installing the printer software
Installing the fax driver
Adding printers to a computer
Exporting or importing a configuration file
Adding available options in the print driver
Updating firmware
Updating the firmware using the control panel
Updating the firmware using the Embedded Web Server
Installing hardware options
Installing the envelope tray
Installing the optional 520-sheet tray
Installing the optional 520-sheet tray with cabinet
Installing the optional 3 x 520-sheet tray
Installing the optional 2520-sheet tandem tray
Installing the optional 2000-sheet tray
Installing a fax card
Installing a printer hard disk
Installing the working shelf
Installing the dual catch bin
Installing the staple finisher
Installing the staple, hole punch finisher
Installing a wireless print server
Installing MarkNet N8372 Wireless Print Server
Networking
Connecting the printer to a Wi-Fi network
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
Configuring Wi-Fi Direct
Connecting a mobile device to the printer
Connecting a computer to the printer
Deactivating the Wi-Fi network
Checking the printer connectivity
Setting up serial printing (Windows only)
Secure the printer
Locating the security slot
Erasing printer memory
Erasing printer storage drive
Restoring factory default settings
Statement of Volatility
Print
Printing from a computer
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Printing from a mobile device using Lexmark Print
Printing from a mobile device using Mopria Print Service
Printing from a mobile device using AirPrint
Printing from a mobile device using Wi-Fi Direct®
Printing from a flash drive
Supported flash drives and file types
Configuring confidential jobs
Printing confidential and other held jobs
Printing a font sample list
Printing a directory list
Placing separator sheets between copies
Stapling printed sheets
Punching holes in printed sheets
Using offset stacking in printed sheets
Canceling a print job
Adjusting toner darkness
Copy
Using the automatic document feeder and scanner glass
Making copies
Copying photos
Copying on letterhead
Copying on both sides of the paper
Reducing or enlarging copies
Collating copies
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Copying cards
Stapling copies
Punching holes in copies
Using offset stacking in copies
Creating a copy shortcut
E-mail
Using the automatic document feeder and scanner glass
Sending an e-mail
Creating an e-mail shortcut
Fax
Using the automatic document feeder and scanner glass
Sending a fax
Scheduling a fax
Creating a fax destination shortcut
Changing the fax resolution
Adjusting the fax darkness
Printing a fax log
Blocking junk faxes
Holding faxes
Forwarding a fax
Scan
Using the automatic document feeder and scanner glass
Scanning to a computer
Scanning to an FTP server
Creating an FTP shortcut
Scanning to a network folder
Creating a network folder shortcut
Scanning to a flash drive
Use printer menus
Menu map
Device
Preferences
Eco-Mode
Remote Operator Panel
Notifications
Power Management
Anonymous Data Collection
Accessibility
Restore Factory Defaults
Maintenance
Configuration Menu
Out of Service Erase
Home Screen Customization
About this Printer
Print
Layout
Finishing
Setup
Quality
Job Accounting
PDF
PostScript
PCL
Image
Paper
Tray Configuration
Media Configuration
Universal Setup
Custom Scan Sizes
Media Types
Copy
Copy Defaults
Fax
Fax Defaults
Fax Mode
Fax Setup
Fax Server Setup
E-mail
E-mail Setup
E-mail Defaults
Web Link Setup
FTP
FTP Defaults
USB Drive
Flash Drive Scan
Flash Drive Print
Network/Ports
Network Overview
Wireless
Wi-Fi Direct
AirPrint
Mobile Services Management
Ethernet
TCP/IP
SNMP
IPSec
802.1x
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Restrict external network access
Cloud Services
Cloud Services Enrollment
Security
Login Methods
Manage Permissions
Local Accounts
Default Login Methods
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Reports
Menu Settings Page
Device
Print
Shortcuts
Fax
Network
Troubleshooting
Printing the Menu Settings Page
Maintain the printer
Checking the status of parts and supplies
Configuring supply notifications
Setting up e-mail alerts
Viewing reports
Ordering parts and supplies
Using genuine Lexmark parts and supplies
Ordering the toner cartridge
Ordering the imaging unit
Replacing parts and supplies
Replacing the toner cartridge
Replacing the imaging unit
Replacing the 520-sheet tray insert
Replacing the fuser
Replacing the transfer roller
Replacing the tray roller kit
Replacing the ADF roller kit
Replacing the printhead wiper
Replacing the 2000-sheet tray roller kit
Replacing the ADF separator roller cover
Replacing the lower rear connector cover
Replacing the ADF bin paper stopper
Resetting the maintenance counter
Resetting the supply usage counters
Replacing the staple cartridge
Replacing the staple cartridge in the staple finisher
Replacing the staple cartridge in the staple, hole punch finisher
Replacing the standard staple cartridge holder
Cleaning printer parts
Cleaning the printer
Cleaning the touch screen
Cleaning the scanner
Cleaning the printhead lens
Cleaning the tray roller kit
Cleaning the ADF roller kit
Cleaning the 2000-sheet tray roller kit
Emptying the hole punch box
Saving energy and paper
Configuring the power save mode settings
Adjusting the brightness of the display
Conserving supplies
Moving the printer to another location
Shipping the printer
Troubleshoot a problem
Print quality problems
Printer error codes
Printing problems
Print quality is poor
Blank or white pages
Dark print
Fine lines are not printed correctly
Folded or wrinkled paper
Gray background
Incorrect margins
Light print
Mottled print and dots
Paper curl
Print crooked or skewed
Solid black pages
Text or images cut off
Toner easily rubs off
Horizontal light bands
Vertical light bands
Vertical white lines
Vertical dark bands
Vertical dark lines or streaks
Vertical dark streaks with print missing
Repeating defects
Print jobs do not print
Confidential and other held documents do not print
Job prints from the wrong tray or on the wrong paper
Slow printing
The printer is not responding
Unable to read flash drive
Enabling the USB port
Clearing jams
Avoiding jams
Identifying jam locations
Paper jam in the standard tray
Paper jam in the optional trays
Paper jam in the multipurpose feeder
Paper jam in the 2000-sheet tray
Paper jam in door A
Paper jam in the standard bin
Paper jam in the automatic document feeder
Paper jam in the staple finisher
Paper jam in the staple, hole punch finisher
Network connection problems
Cannot open Embedded Web Server
Cannot connect the printer to the Wi-Fi network
Hardware options problems
Cannot detect internal option
Defective flash detected
Not enough free space in flash memory for resources
Issues with supplies
Missing or unresponsive toner cartridge
Non-Lexmark supply
Paper feed problems
Envelope seals when printing
Collated printing does not work
Tray linking does not work
Paper frequently jams
Jammed pages are not reprinted
E-mailing problems
Disabling the âSMTP server not set upâ error message
Cannot send e-mails
Faxing problems
Caller ID is not shown
Cannot send or receive faxes using analog fax
Can receive but not send faxes using analog fax
Can send but not receive faxes using analog fax
Cannot set up etherFAX
Cannot send or receive faxes using etherFAX
Poor fax print quality
Missing information on the fax cover page
Cannot send the fax cover page from the computer
Scanning problems
Cannot scan to a computer
Cannot scan to a network folder
Partial copies of document or photo
Poor copy quality
Vertical dark streaks on output when scanning from the ADF
Jagged image or text when scanning from the ADF
Scan job was not successful
Scanner does not close
Scanning takes too long or freezes the computer
Scanner does not respond
Adjusting scanner registration
Adjusting ADF registration
Contacting customer support
Recycle and dispose
Recycling Lexmark products
Recycling Lexmark packaging
Notices
Product information
Edition notice
GOVERNMENT END USERS
Trademarks
Licensing notices
Noise emission levels
Waste from Electrical and Electronic Equipment (WEEE) directive
India E-Waste notice
Lithium-ion rechargeable battery
Product disposal
Returning Lexmark cartridges for reuse or recycling
Static sensitivity notice
ENERGY STAR
Temperature information
Power consumption
Product power consumption
Sleep Mode
Hibernate Mode
Off mode
Total energy usage
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020
Thailand NBTC technical standards conformity statementà¸à¸³à¸à¸£à¸°à¸à¸²à¸¨à¹à¸£à¸·à¹à¸à¸à¸à¸²à¸£à¹à¸à¹à¸à¹à¸à¸à¸²à¸¡à¸¡à¸²à¸à¸£à¸à¸²à¸à¸à¸²à¸à¹à¸à¸à¸à¸´à¸à¸à¸à¸ ...
Regulatory notices for telecommunication terminal equipment
Notice to users of the US telephone network: FCC requirements
Notice to users of the Canadian telephone network
Notice to users of the New Zealand telephone network
Japanese telecom notice
Federal Communications Commission (FCC) compliance information statement
European Community (EC) directives conformity
United Kingdom (UK) conformity
Radio interference notice
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
Index
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Contents
Table of Contents
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Troubleshooting
Bookmarks
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Cleaning the ADF roller kit
1
Tu
r
n
o
the printer
.
Maintain the printer
316
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File type: PDF
File name: 64405853_mx931dse.pdf
File size: 26.11 MB
File Language: English
Pages: 427
Author: Lexmark
File created: 2023-09-04
Published:
2023-11-10
Updated: 2023-11-10
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Table of Contents
×
Contents
2
Safety information
6
Conventions
6
Product statements
6
Learn about the printer
9
Finding information about the printer
9
Finding the printer serial number
10
Printer configurations
11
Using the control panel
13
Understanding the status of the indicator light
13
Selecting paper
14
Paper guidelines
14
Paper characteristics
14
Unacceptable paper
15
Storing paper
15
Selecting preprinted forms and letterhead
16
Supported paper sizes
16
Supported paper types
25
Supported paper weights
28
Set up, install, and configure
29
Selecting a location for the printer
29
Attaching cables
30
Setting up and using the home screen applications
31
Using the home screen
31
Customizing the home screen
32
Supported applications
33
Setting up Scan Center
33
Creating a shortcut
33
Setting up Card Copy
33
Using Display Customization
34
Using Customer Support
34
Setting up Device Quotas
35
Managing bookmarks
35
Creating bookmarks
35
Creating folders
36
Managing contacts
36
Setting up and using the accessibility features
37
Activating Voice Guidance
37
Deactivating Voice Guidance
37
Navigating the screen using gestures
37
Using the on-screen keyboard
38
Enabling Magnification mode
38
Adjusting the Voice Guidance speech rate
39
Adjusting the default headphone volume
39
Adjusting the default internal speaker volume
39
Enabling spoken passwords or personal identification numbers
39
Setting up the printer to fax
39
Supported fax
39
Setting up the fax function using analog fax
40
Setting up the fax function using etherFAX
41
Setting up the fax function using fax server
41
Setting up fax using a standard telephone line
42
Setting up fax in countries or regions with different telephone wall jacks and plugs
44
Connecting to a distinctive ring service
46
Setting the fax date and time
47
Configuring daylight saving time
47
Configuring the fax speaker settings
47
Configuring the e-mail SMTP settings
47
Loading paper and specialty media
55
Setting the size and type of the specialty media
55
Configuring Universal paper settings
55
Enabling the Multiple Universal Sizes setting
55
Loading the 520-sheet tray
55
Loading the 2520-sheet tandem tray
59
Loading the 2000-sheet tray
62
Loading the envelope tray
66
Loading the multipurpose feeder
69
Linking trays
73
Installing and updating software, drivers, and firmware
73
Installing the printer software
73
Installing the fax driver
73
Adding printers to a computer
73
Exporting or importing a configuration file
74
Adding available options in the print driver
75
Updating firmware
75
Updating the firmware using the control panel
75
Updating the firmware using the Embedded Web Server
76
Installing hardware options
77
Installing the envelope tray
77
Installing the optional 520-sheet tray
79
Installing the optional 520-sheet tray with cabinet
84
Installing the optional 3 x 520-sheet tray
92
Installing the optional 2520-sheet tandem tray
100
Installing the optional 2000-sheet tray
108
Installing a fax card
113
Installing a printer hard disk
119
Installing the working shelf
125
Installing the dual catch bin
127
Installing the staple finisher
128
Installing the staple, hole punch finisher
136
Installing a wireless print server
147
Installing MarkNet N8372 Wireless Print Server
147
Networking
148
Connecting the printer to a Wi-Fi network
148
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
149
Configuring Wi-Fi Direct
150
Connecting a mobile device to the printer
150
Connecting a computer to the printer
151
Deactivating the Wi-Fi network
151
Checking the printer connectivity
151
Setting up serial printing (Windows only)
151
Secure the printer
153
Locating the security slot
153
Erasing printer memory
153
Erasing printer storage drive
154
Restoring factory default settings
154
Statement of Volatility
154
Print
156
Printing from a computer
156
Printing from a mobile device
156
Printing from a mobile device using Lexmark Mobile Print
156
Printing from a mobile device using Lexmark Print
156
Printing from a mobile device using Mopria Print Service
157
Printing from a mobile device using AirPrint
157
Printing from a mobile device using Wi-Fi Direct®
157
Printing from a flash drive
158
Supported flash drives and file types
159
Configuring confidential jobs
159
Printing confidential and other held jobs
160
Printing a font sample list
160
Printing a directory list
161
Placing separator sheets between copies
161
Stapling printed sheets
161
Punching holes in printed sheets
161
Using offset stacking in printed sheets
162
Canceling a print job
162
Adjusting toner darkness
162
Copy
163
Using the automatic document feeder and scanner glass
163
Making copies
163
Copying photos
163
Copying on letterhead
164
Copying on both sides of the paper
164
Reducing or enlarging copies
164
Collating copies
164
Placing separator sheets between copies
164
Copying multiple pages onto a single sheet
165
Copying cards
165
Stapling copies
165
Punching holes in copies
165
Using offset stacking in copies
166
Creating a copy shortcut
166
E-mail
167
Using the automatic document feeder and scanner glass
167
Sending an e-mail
167
Creating an e-mail shortcut
167
Fax
168
Using the automatic document feeder and scanner glass
168
Sending a fax
168
Scheduling a fax
169
Creating a fax destination shortcut
169
Changing the fax resolution
169
Adjusting the fax darkness
170
Printing a fax log
170
Blocking junk faxes
170
Holding faxes
170
Forwarding a fax
170
Scan
172
Using the automatic document feeder and scanner glass
172
Scanning to a computer
172
Scanning to an FTP server
173
Creating an FTP shortcut
174
Scanning to a network folder
174
Creating a network folder shortcut
174
Scanning to a flash drive
175
Use printer menus
176
Menu map
176
Device
177
Preferences
177
Eco-Mode
178
Remote Operator Panel
179
Notifications
180
Power Management
183
Anonymous Data Collection
184
Accessibility
184
Restore Factory Defaults
185
Maintenance
185
Configuration Menu
185
Out of Service Erase
190
Home Screen Customization
190
About this Printer
191
Print
191
Layout
191
Finishing
193
Setup
193
Quality
194
Job Accounting
195
PDF
196
PostScript
196
PCL
197
Image
199
Paper
199
Tray Configuration
199
Media Configuration
200
Universal Setup
200
Custom Scan Sizes
201
Media Types
201
Copy
202
Copy Defaults
202
Fax
205
Fax Defaults
205
Fax Mode
205
Fax Setup
206
Fax Server Setup
217
E-mail
221
E-mail Setup
221
E-mail Defaults
222
Web Link Setup
227
FTP
227
FTP Defaults
227
USB Drive
232
Flash Drive Scan
232
Flash Drive Print
235
Network/Ports
237
Network Overview
237
Wireless
238
Wi-Fi Direct
241
AirPrint
241
Mobile Services Management
242
Ethernet
242
TCP/IP
243
SNMP
245
IPSec
246
802.1x
247
LPD Configuration
248
HTTP/FTP Settings
249
ThinPrint
249
USB
250
Restrict external network access
250
Cloud Services
251
Cloud Services Enrollment
251
Security
252
Login Methods
252
Manage Permissions
252
Local Accounts
253
Default Login Methods
253
Schedule USB Devices
254
Security Audit Log
254
Login Restrictions
257
Confidential Print Setup
257
Disk Encryption
258
Erase Temporary Data Files
258
Solutions LDAP Settings
258
Miscellaneous
259
Reports
259
Menu Settings Page
259
Device
259
Print
260
Shortcuts
260
Fax
260
Network
261
Troubleshooting
261
Printing the Menu Settings Page
261
Maintain the printer
262
Checking the status of parts and supplies
262
Configuring supply notifications
262
Setting up e-mail alerts
262
Viewing reports
263
Ordering parts and supplies
263
Using genuine Lexmark parts and supplies
263
Ordering the toner cartridge
263
Ordering the imaging unit
263
Replacing parts and supplies
264
Replacing the toner cartridge
264
Replacing the imaging unit
267
Replacing the 520-sheet tray insert
271
Replacing the fuser
273
Replacing the transfer roller
277
Replacing the tray roller kit
280
Replacing the ADF roller kit
284
Replacing the printhead wiper
289
Replacing the 2000-sheet tray roller kit
291
Replacing the ADF separator roller cover
295
Replacing the lower rear connector cover
296
Replacing the ADF bin paper stopper
298
Resetting the maintenance counter
299
Resetting the supply usage counters
300
Replacing the staple cartridge
300
Replacing the staple cartridge in the staple finisher
300
Replacing the staple cartridge in the staple, hole punch finisher
302
Replacing the standard staple cartridge holder
305
Cleaning printer parts
307
Cleaning the printer
307
Cleaning the touch screen
308
Cleaning the scanner
308
Cleaning the printhead lens
310
Cleaning the tray roller kit
312
Cleaning the ADF roller kit
316
Cleaning the 2000-sheet tray roller kit
321
Emptying the hole punch box
325
Saving energy and paper
326
Configuring the power save mode settings
326
Adjusting the brightness of the display
326
Conserving supplies
327
Moving the printer to another location
327
Shipping the printer
327
Troubleshoot a problem
328
Print quality problems
328
Printer error codes
329
Printing problems
337
Print quality is poor
337
Blank or white pages
337
Dark print
338
Fine lines are not printed correctly
339
Folded or wrinkled paper
340
Gray background
341
Incorrect margins
342
Light print
343
Mottled print and dots
345
Paper curl
346
Print crooked or skewed
347
Solid black pages
348
Text or images cut off
349
Toner easily rubs off
350
Horizontal light bands
351
Vertical light bands
352
Vertical white lines
353
Vertical dark bands
353
Vertical dark lines or streaks
354
Vertical dark streaks with print missing
355
Repeating defects
356
Print jobs do not print
357
Confidential and other held documents do not print
358
Job prints from the wrong tray or on the wrong paper
359
Slow printing
360
The printer is not responding
362
Unable to read flash drive
363
Enabling the USB port
363
Clearing jams
364
Avoiding jams
364
Identifying jam locations
365
Paper jam in the standard tray
367
Paper jam in the optional trays
368
Paper jam in the multipurpose feeder
372
Paper jam in the 2000-sheet tray
372
Paper jam in door A
373
Paper jam in the standard bin
375
Paper jam in the automatic document feeder
377
Paper jam in the staple finisher
377
Paper jam in the staple, hole punch finisher
381
Network connection problems
384
Cannot open Embedded Web Server
384
Cannot connect the printer to the Wi-Fi network
385
Hardware options problems
386
Cannot detect internal option
386
Defective flash detected
386
Not enough free space in flash memory for resources
387
Issues with supplies
387
Missing or unresponsive toner cartridge
387
Non-Lexmark supply
387
Paper feed problems
388
Envelope seals when printing
388
Collated printing does not work
388
Tray linking does not work
389
Paper frequently jams
390
Jammed pages are not reprinted
390
E-mailing problems
391
Disabling the âSMTP server not set upâ error message
391
Cannot send e-mails
391
Faxing problems
392
Caller ID is not shown
392
Cannot send or receive faxes using analog fax
392
Can receive but not send faxes using analog fax
394
Can send but not receive faxes using analog fax
394
Cannot set up etherFAX
394
Cannot send or receive faxes using etherFAX
395
Poor fax print quality
396
Missing information on the fax cover page
396
Cannot send the fax cover page from the computer
396
Scanning problems
397
Cannot scan to a computer
397
Cannot scan to a network folder
398
Partial copies of document or photo
399
Poor copy quality
400
Vertical dark streaks on output when scanning from the ADF
400
Jagged image or text when scanning from the ADF
401
Scan job was not successful
401
Scanner does not close
402
Scanning takes too long or freezes the computer
402
Scanner does not respond
403
Adjusting scanner registration
403
Adjusting ADF registration
403
Contacting customer support
404
Recycle and dispose
405
Recycling Lexmark products
405
Recycling Lexmark packaging
405
Notices
406
Product information
406
Edition notice
406
GOVERNMENT END USERS
406
Trademarks
407
Licensing notices
407
Noise emission levels
407
Waste from Electrical and Electronic Equipment (WEEE) directive
408
India E-Waste notice
408
Lithium-ion rechargeable battery
408
Product disposal
409
Returning Lexmark cartridges for reuse or recycling
409
Static sensitivity notice
409
ENERGY STAR
409
Temperature information
410
Power consumption
410
Product power consumption
410
Sleep Mode
410
Hibernate Mode
411
Off mode
411
Total energy usage
411
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020
411
Thailand NBTC technical standards conformity statementà¸à¸³à¸à¸£à¸°à¸à¸²à¸¨à¹à¸£à¸·à¹à¸à¸à¸à¸²à¸£à¹à¸à¹à¸à¹à¸à¸à¸²à¸¡à¸¡à¸²à¸à¸£à¸à¸²à¸à¸à¸²à¸à¹à¸à¸à¸à¸´à¸à¸à¸à¸ ...
412
Regulatory notices for telecommunication terminal equipment
412
Notice to users of the US telephone network: FCC requirements
412
Notice to users of the Canadian telephone network
413
Notice to users of the New Zealand telephone network
413
Japanese telecom notice
414
Federal Communications Commission (FCC) compliance information statement
415
European Community (EC) directives conformity
416
United Kingdom (UK) conformity
416
Radio interference notice
416
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
417
Index
420
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