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Poor fax print quality
Action Yes No
Step 1
Make sure that there are no print quality defects.
a From the home screen, touch Settings > Troubleshooting >
Print Quality Test Pages.
b Correct any print quality defects. For more information, see
“Print quality is poor” on page 337.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
If you are using an analog fax, then decrease the incoming fax
transmission speed.
a From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls.
b In the Max Speed menu, select a lower transmission speed.
Is the fax print quality satisfactory?
The problem is
solved.
Contact customer
support.
Missing information on the fax cover page
Action No Yes
a Turn
o
the printer, wait for about 10 seconds, and then turn on
the printer.
b Send or retrieve the fax.
Is there missing information on the fax cover page?
The problem is
solved.
Contact
customer
support.
Cannot send the fax cover page from the computer
Action Yes No
Step 1
a Make sure that the print driver is updated. For more information,
see
“Installing the printer software” on page 73.
b Send the fax.
Can you send the fax cover page?
The problem is
solved.
Go to step 2.
Troubleshoot a problem 396
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