Advanced User Guide - Page 618

For 3924C001.

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63: Wireless LAN authentication failed
Are the camera and the access point set to use the same authentication method?
• The camera supports the following authentication methods: [Open system],
[Shared key], and [WPA/WPA2-PSK].
Are the camera and the access point set to use the same password for
authentication?
• Check upper- and lower-case letters, and make sure the correct password for
authentication is set on the camera.
If filtering by MAC address is active, is the MAC address of the camera in use
registered at the access point?
• Register the MAC address of the camera used to the access point. The MAC
address can be checked on the [View info] screen ( ).
64: Cannot connect to wireless LAN terminal
Are the camera and the access point set to use the same encryption method?
• The camera supports the following encryption methods: WEP, TKIP, and AES.
If filtering by MAC address is active, is the MAC address of the camera in use
registered at the access point?
• Register the MAC address of the camera used to the access point. The MAC
address can be checked on the [View info] screen ( ).
65: Wireless LAN connection lost
Are any obstacles blocking the line of sight between the camera and the antenna
of the access point?
• Move the antenna of the access point to a position clearly visible from the point of
view of the camera.
The Wi-Fi connection was lost for some reason, and the connection cannot be
restored.
• The following are possible reasons: excessive access to the access point from
another device, a microwave oven or similar appliance in use nearby (interfering
with IEEE 802.11b/g/n (2.4 GHz band)), or influence of rain or high humidity (
).
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