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11
TECHNICAL TROUBLESHOOTING GUIDE
Malfunction
description
Causes Solutions
Any indicator lamp
off and no heating.
Appliance not plugged.
Send to the authorized service center for
repair.
Any indicator lamp
off and heating.
Problem of the connection of
the indicator lamp or indicator
lamp is damaged.
Open and close again the lid.
Steam leakage
during using.
Lid is badly closed.
Stop the cooking (unplug the product) and
check the valve is complete (2 parts locked
together) and well positioned.
Micro pressure valve not well
positioned or uncomplete.
Send to the authorized service center for
repair.
Lid or micro pressure valve
gasket is damaged.
Refer to table for water quantity.
Rice half cooked or
overtime cooking.
Too much or not enough water
compared to rice quantity.
Send to authorized service center for repair.
Rice half cooked or
overtime cooking.
Not sufficiently simmered.
Send to the authorized service center for
repair.
Automatic warm-
keeping fails
(product stay in
cooking position,
or no heating).
E0
The sensor on the top open
circuit or short circuit.
E1
The sensor on the bottom open
or short circuit.
Stop the appliance and restart the program.
If the problem repeats, please send to the
authorized service center for repair.
E3 Missing bowl or empty bowl.
Put the inner pot inside the appliance then
unplug and re-plug the machine and finally
restart the program.
Remark: if inner bowl is deformed, do not use it anymore and get a replacement from the
authorized service center for repair.
13a
13b
13c
14b
14a
14c
14d
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