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• The client end computer is not compatible with the NVR's firmware.
14. Web Access live view is only displaying a static picture. Both live playback and recorded playback
are not working.
Below are a few possible reasons why this may be occurring:
• The network speed is not sufficient to transfer video data via web access.
• The client PC may have limited resources.
• Multicast mode may be causing this issue.
• A privacy mask or screensaver may be enabled.
• The logged in user may not have sufficient rights to monitor real-time playback.
• The NVR's local video output quality is not sufficient.
15. Network connection is not stable.
Below are a few possible reasons why this may be occurring:
• The network is not stable.
• There may be an IP address conflict.
There may be a MAC address conflict.
• The PC or NVR network card may be defective.
16. Keyboard is not working with the NVR.
Below are a few possible reasons why this may be occurring:
• The NVR serial port is not setup correctly.
• The keyboard may be drawing too much power.
• The keyboard cable too long.
• The keyboard is not compatible with the NVR's firmware.
17. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
• An alarm may be setup incorrectly.
• An alarm output may have been manually opened.
• The NVR may have an input NVR error, or the connection is not correctly configured.
• There may be an error in the NVR's firmware.
18. Alarms are not working.
Below are a few possible reasons why this may be occurring:
• The alarm is not setup correctly.
• The alarm cable is not connected correctly.
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm NVR.
19. The camera is not recording enough video.
Below are a few possible reasons why this may be occurring:
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