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ECALL
* Option/accessory.
564
eCall
1
The car can detect an accident and contact
an emergency call centre itself.
For cars without Volvo On Call* there is a
European legal requirement, Pan-European
eCall, that provides access to an automatic
collision alarm and urgent assistance in emer-
gency situations.
Related information
•
Automatic collision alarm with eCall
(p. 564)
•
Emergency assistance with eCall
(p. 564)
•
Roadside Assistance (p. 565)
Automatic collision alarm with
eCall
2
If a collision occurs, the car reports this auto-
matically to an emergency call centre, which
can send out emergency assistance.
When the car's safety system is triggered, e.g.
in an accident in which the activation level is
reached for seatbelt tensioners or airbags, a
signal will be sent automatically to an emer-
gency call centre.
1. A message, containing car position
2
, etc.,
is sent automatically from the car to the
emergency call centre.
2. The emergency call centre establishes ver-
bal contact with the car's driver and tries
to find out the extent of the collision and
the need for help.
3. The emergency call centre sends the nec-
essary assistance (police, ambulance,
towing, etc.).
If verbal contact cannot be established, the
emergency call centre knows the car's posi-
tion and can assist with appropriate action.
Related information
•
eCall (p. 564)
•
Emergency assistance with eCall
(p. 564)
•
Roadside Assistance (p. 565)
Emergency assistance with eCall
3
Press the SOS button to contact an emer-
gency call centre in an emergency situation.
To summon help in case of illness, external
threats to the car or passengers, an emer-
gency call centre can be alerted manually by
depressing the SOS button for at least
2 seconds. The emergency call centre is noti-
fied and told of the car's position
3
, etc., and
attempts to establish verbal contact with the
driver in order to agree what assistance is nee-
ded.
NOTE
The SOS button is only designed for emer-
gencies and must only be used in the event
of an accident, illness or an external threat
to the car and its passengers. The ON
CALL button must be used in the event of
problems with the car.
Related information
•
eCall (p. 564)
•
Automatic collision alarm with eCall
(p. 564)
•
Roadside Assistance (p. 565)
1
Applies to certain markets.
2
Applies to certain markets.
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