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HP CF067A#BGJ LaserJet Enterprise M725f All-in-One Monochrome Laser Printer

User Manual - Page 301

For CF067A#BGJ.

PDF File Manual, 310 pages, Read Online | Download pdf file

CF067A#BGJ photo
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Solve product software problems (Mac OS X)
●
The product name does not appear in the product list in the Print & Fax or the Print & Scan list
●
A print job was not sent to the product that you wanted
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When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list
after the driver is selected
The product name does not appear in the product list in the Print & Fax or the Print &
Scan list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a conguration page to check the product name. Verify that the name on the conguration page
matches the product name in the Print & Fax or the Print & Scan list.
3. Replace the USB or network cable with a high-quality cable.
4. If necessary, reinstall the software.
NOTE: Connect the USB or network cable before attempting to reinstall the software.
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a conguration
page to check the product name. Verify that the name on the conguration page matches the product
name in the Print & Fax or the Print & Scan list.
When connected with a USB cable, the product does not appear in the Print & Fax or the
Print & Scan list after the driver is selected
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.6 or later.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly to the USB port on the computer.
5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all
of the devices from the chain, and then connect the cable directly to the USB port on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
ENWW Solve product software problems (Mac OS X) 287
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