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Problem Cause Solution
An "Out of Memory" status message
displays on the product control panel.
The product storage disk is full. Delete some stored jobs from the disk. From
the Home screen on the product control
panel, touch the Retrieve from Device
Memory button. Open the list of stored jobs
or stored faxes. Select a job to delete, and
then touch the Delete button.
Print quality of a photo is poor or prints as a
gray box.
You are using the wrong page-content
setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option
to Photograph setting.
You touched the Stop button on the
product control panel to cancel a fax
transmission, but the fax was still sent.
If the job is too far along in the sending
process, you cannot cancel the job.
This is normal operation.
No fax address book button displays. The fax address book feature has not been
enabled.
Use the HP MFP Digital Sending Software
Conguration utility to enable the fax
address book feature.
Not able to locate the Fax settings in
HP Web Jetadmin.
Fax settings in HP Web Jetadmin are located
under the device's status page drop-down
menu.
Select Digital Sending and Fax from the
drop-down menu.
The header is appended to the top of the
page when the overlay option is enabled.
For all forwarded faxes, the product
appends the overlay header to the top of a
page.
This is normal operation.
A mix of names and numbers is in the
recipients box.
Names and numbers can both display,
depending on where they are from. The fax
address book lists names, and all other
databases list numbers.
This is normal operation.
A one-page fax prints as two pages. The fax header is being appended to the top
of the fax, pushing text to a second page.
To print a one page fax on one page, set the
overlay header to overlay mode, or adjust
the t-to-page setting.
A document stops in the document feeder in
the middle of faxing.
A jam is in the document feeder. Clear the jam, and send the fax again.
The volume for sounds coming from the fax
accessory is too high or too low.
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings
menu and the Fax Receive Settings menu.
Use Fax over VoIP networks
VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets which
travel on the Internet. The packets are converted and transmitted back to analog signals at or near the
destination.
Transmission of information on the Internet is digital instead of analog. Therefore, there are diîž«erent constraints
on the fax transmission that might require diîž«erent fax settings than the analog Public Switched Telephone
Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax transmission is more sensitive to
a VoIP environment.
ENWW Solve fax problems 277
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