HP CF067A#BGJ User Manual

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Check fax accessory status

If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the

status.

1. From the Home screen, scroll to and touch the Administration button.

2. Open the following menus:

●

Reports

●

Conguration/Status Pages

●

Conguration Page

3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The

report consists of several pages.

NOTE: The product IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the

Modem Status. The following table identies the status conditions and possible solutions.

NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you

are using LAN fax or Internet fax, those congurations could be disabling the feature.

Operational / Enabled

The analog-fax accessory is installed and ready.

Operational / Disabled

The fax accessory is installed, but you have not congured the

required fax settings yet.

The fax accessory is installed and operational; however, the

HP Digital Sending utility has either disabled the product fax feature

or has enabled LAN fax. When LAN fax is enabled, the analog-fax

feature is disabled. Only one fax feature, either LAN fax or analog

fax, can be enabled at a time.

NOTE: If LAN fax is enabled, the Fax feature is unavailable on the

product control panel.

Non-Operational / Enabled/Disabled

The product has detected a rmware failure. Upgrade the rmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory card and

check for bent pins. If the status is still DAMAGED, replace the

analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is

turned o).

General fax problems

Problem

Cause Solution

The fax failed to send. JBIG is enabled, and the receiving fax

machine does not have JBIG capability.

Turn o the JBIG setting.

276 Chapter 10 Solve problems ENWW

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HP CF067A#BGJ LaserJet Enterprise M725f All-in-One Monochrome Laser Printer

User Manual - Page 290