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Encryption support: HP High-Performance Secure Hard Disks ............................................................... 212
Lock the formatter cage ................................................................................................................................. 213
Upgrade the product rmware .......................................................................................................................................... 214
10 Solve problems .................................................................................................................................................................................. 215
Solve problems checklist .................................................................................................................................................... 216
Factors that aîž«ect product performance ........................................................................................................................ 218
Restore factory-set defaults .............................................................................................................................................. 219
Control-panel help ............................................................................................................................................................... 220
Paper feeds incorrectly or becomes jammed ................................................................................................................. 221
The product does not pick up paper ............................................................................................................ 221
The product picks up multiple sheets of paper .......................................................................................... 221
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 221
Prevent paper jams ......................................................................................................................................... 222
Clear jams .............................................................................................................................................................................. 223
Jam locations ................................................................................................................................................... 223
Auto-navigation for clearing jams ................................................................................................................ 223
Clear jams in the document feeder .............................................................................................................. 224
Clear jams in the output-bin area ................................................................................................................. 225
Clear jams in the stapler/stacker .................................................................................................................. 226
Clear staple jams ............................................................................................................................................. 228
Clear jams in Tray 1 ......................................................................................................................................... 231
Clear jams in Tray 2 or Tray 3 ........................................................................................................................ 232
Clear jams in the 500-sheet trays ................................................................................................................ 234
Clear jams in the 3,500-sheet high-capacity tray ..................................................................................... 236
Clear jams from the toner-cartridge area ................................................................................................... 239
Clear jams in the fuser .................................................................................................................................... 242
Clear jams from the duplexer ........................................................................................................................ 244
Change jam recovery ........................................................................................................................................................... 246
Improve print quality ........................................................................................................................................................... 247
Print from a diîž«erent software program .................................................................................................... 247
Set the paper-type setting for the print job ................................................................................................ 247
Check the paper type setting (Windows) ................................................................................ 247
Check the paper type setting (Mac OS X) ................................................................................ 247
Check the toner-cartridge status .................................................................................................................. 248
Print a cleaning page ...................................................................................................................................... 248
Visually inspect the toner cartridge ............................................................................................................. 249
Check paper and the printing environment ................................................................................................ 249
Use paper that meets HP specications ................................................................................. 249
Check the environment ............................................................................................................. 250
Check the EconoMode settings ..................................................................................................................... 250
ENWW ix
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