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8-50
TROUBLESHOOTING
Contents
OTHER PROBLEMS
The finisher does not
operate.
Does a message appear indicating that
you need to remove paper from the
stapler compiler?
Remove all remaining paper from the stapler compiler.
Does the following message appear in
the touch panel?
"Call for service. Code:xx-xx. Finisher
trouble."
*Letters and numbers appear in xx-xx.
Check the connection cable. Remove and then firmly
reinsert the connection cable, and restart the machine.
Stapling does not take
place.
Does a message appear instructing you
to check the staple unit?
Remove jammed staples.
☞ "REMOVING STAPLE JAMS" (page 8-14)
Does a message appear instructing you
to add staples?
Replace the staple cartridge. Do not forget to replace
the staple case.
☞ "REMOVING STAPLE JAMS" (page 8-14)
Stapling does not take
place.
Is a different width of paper mixed in? To perform mixed size stapling, use paper of the
same width.
Stapling is not possible when paper of different widths
are mixed together. When copying, select [Mixed Size
Original] in the special modes.
Are there more sheets than can be
stapled at once?
For the maximum number of sheets that can be
stapled, see "SPECIFICATIONS" in the Start Guide.
Is a paper size that cannot be stapled
included in the print job?
For the paper sizes that can be stapled, see
"SPECIFICATIONS" in the Start Guide.
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
Check the paper type settings in the machine and select
a tray that has paper that can be used for stapling*.
Click the [Tray Status] button in "Paper Selection" on
the [Paper] tab of the printer properties window and
check the paper type setting of each tray.
* Stapling is not possible on labels, transparency film, or
envelopes. In addition, if "Disable Staple" is selected in
the user type, stapling will not be possible.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator).
The stapling position
is not correct.
Is the stapling position set correctly? Check the stapling position setting.
☞ 2. COPIER "OUTPUT" (page 2-35)
Problem Point to check Solution
Preview images or
thumbnail images do
not appear.
Are there a number of jobs waiting to be
executed?
Wait until several of the jobs have been executed.
Problem Point to check Solution
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