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TROUBLESHOOTING
Contents
THE PRINTER DRIVER CANNOT BE INSTALLED
(Windows 2000/XP/Server 2003)
If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your
computer settings.
The printer driver is
not installed correctly
by plug and play (USB
connection in
Windows).
Did you connect the machine to your
computer before installing the printer
driver?
Check the details below and reinstall the printer
driver correctly.
If the machine was connected to your computer with a
USB cable when the printer driver was installed, check if
information on the unsuccessful installation remains in
"Device Manager". (For information on "Device
Manager", see Help in Windows.)
If the model name of the machine appears in "Other
devices" in "Device Manager", delete it, restart your
computer, and install the printer driver again.
1
Click the [start] button and then click [Control Panel].
In Windows 2000, click the [Start] button, point to [Settings], and click [Control Panel].
2
Click [Performance and Maintenance] and then [System].
In Windows 2000, double-click the [System] icon.
3
Click the [Hardware] tab and then the [Driver Signing] button.
4
Check the settings in "What action do
you want Windows to take?" ("File
signature verification" in Windows
2000).
If [Block] is selected, the printer driver cannot be installed.
Select [Warn] and install the printer driver again.
Problem Point to check Solution
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