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8-32
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO TELEPHONE
PROBLEMS RELATED TO AUDIBLE SIGNALS
Problem Point to check Solution
Dialing is not possible. Is the extension phone connected? Check connections.
Check the telephone line jack, the extension phone
jack, the wall jack, and any extension adapters to make
sure that all connections are secure.
You cannot talk to the
other party.
Did you dial using the speaker? Use the extension phone.
When you dial using the speaker, you will be able to
hear the voice of the other party, but he or she will not
hear your voice. (When the extension phone is not
installed, you cannot talk to the other party.)
Problem Point to check Solution
The volume is too low.
• Speaker
• Ringer Volume
• Line Monitor
• Fax Receive
Complete Signal
• Fax Send Complete
Signal
• Fax Communication
Error Signal
Has the volume been set to a low level
in the system settings (administrator)?
Ask your administrator to set the volumes in
"Speaker Settings" to a higher level.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Default Settings" >
"Speaker Settings"
No sound is heard.
• Ringer Volume
• Line Monitor
• Fax Receive
Complete Signal
• Fax Send Complete
Signal
• Fax Communication
Error Signal
Has the ringer volume been turned off in
the system settings (administrator)?
Ask your administrator to set the volumes in
"Speaker Settings" to other than "No Sound".
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Default Settings" >
"Speaker Settings"
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