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CHAPTER 24: Troubleshooting
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NOTE: Sometimes you may actually be connected to a Bluetooth device and not know it. If you
are connected to a Bluetooth stereo device or connected to your car stereo’s Bluetooth (and the
car stereo volume is turned down), no sound will come out of the DROID itself.
4. Make sure the song or video you want to play is not in Pause mode. If you see
the Play button on the screen, then your song or video is currently paused.
If none of these steps helps, check out the “Additional Troubleshooting and Help
Resources” section later in this chapter. Finally, if that does not help, then contact the
store or business that sold you your DROID for assistance.
Resolving Problems When Making Purchases
So you have this cool new device, and now you want to buy some fun apps or music
from the Android Market or the Amazon MP3 store. Sometimes, you may receive an
error message or a message that says you are not allowed to make a purchase. Follow
these steps to resolve these issues:
1. Both stores require an active Internet connection. Make sure you have
an active Wi-Fi or 3G connection. For assistance, check out Chapter 5:
“Wi-Fi and 3G Connectivity.”
2. Verify that you have an active Google Checkout account. We show you
how to set up your Android Market account in Chapter 17: “Exploring
the Android Market”; similarly, we show you how to set up your Amazon
MP3 account in Chapter 14: “Enjoying Your Music.”
Advanced Troubleshooting
If you’ve tried the tips and tricks in the preceding sections and you’re still having issues,
then you may need to resort to more advanced techniques. In the sections that follow,
we will walk you through some more advanced troubleshooting steps.
Performing a Factory Data Reset
One technique that can help when others fail is to perform a Factory Data Reset. This
procedure will work if you can still turn on your phone and get to the Settings app;
however, you should use it only as a last resort. If you cannot get into the Settings app,
then you need to do a battery-pull or hard reset, as described in this chapter’s “What to
do if the DROID Stops Responding” section.
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