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292
CUSTOMER ASSISTANCE
SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure
to bring the right papers with you. All work to
be performed may not be covered by the
warranty. Discuss additional charges with
the service manager. Keep a maintenance
log of your vehicle's service history, as this
can often provide a clue to the current
problem.
Prepare A List
Make a written list of your vehicle's problems
or the specific work you want done. If you've
had an accident or work done that is not on
your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service advisor
and list the items in order of priority. At many
authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need
a rental, it is advisable to make these
arrangements when you call for an appoint
-
ment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that
yo
u take the vehicle to an authorized dealer.
They know your vehicle the best, and are
most concerned that you get prompt and
high quality service. The manufacturer's
authorized dealers have the facilities,
factory-trained technicians, special tools,
and the latest information to ensure the
vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to an
au
thorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satis-
fied, talk to the general manager or owner
of
the authorized dealer. They want to
know if you need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manu-
facturer's customer center.
Any communication to the manufacturer's
c
u
stomer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004 Auburn Hills, MI
48321–8004
Phone:
1-888-242-6342
FIAT Canada Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
38
7-9983 French
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