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Troubleshooting
202
9
Cannot find how to
start ControlCenter4
(Windows
®
).
—
If the icon is not displayed in the task tray,
click (Brother Utilities) on your desktop, and
then click the drop-down list and select your model
name (if not already selected). Click SCAN in the
left navigation bar, and then click ControlCenter4.
Cannot start
ControlCenter2
(Macintosh).
You have not logged in the computer as
the administrator.
Restart the computer and log in as the
administrator.
Cannot find how to
start ControlCenter2
(Macintosh).
— To start ControlCenter2, click the
(ControlCenter2) icon in the Dock.
If the (ControlCenter2) icon is not displayed in
the Dock, in the Finder menu bar, click Go >
Applications > Brother, and then double-click
the (ControlCenter2) icon. The
(ControlCenter2) icon appears in the Dock.
Cannot find how to
configure the settings
to scan from the
Control Panel of the
machine.
(ADS-2000e only)
— Use Remote Setup. See Set Up the Brother
Machine from Your Computer on page 167.
Cannot change the
settings by using Web
Based Management.
(ADS-2500We only)
Setting Lock is set to ON. Set Setting Lock to Off. See Turn Setting Lock
On/Off on page 20.
Cannot save the
settings in Remote
Setup or Web Based
Management.
The machine is processing.
The machine is being configured
from the machine’s Control Panel.
Wait until the machine finishes processing and
then try again.
Stop configuring the machine from the Control
Panel.
Cannot start Remote
Setup.
The machine is turned off.
The machine is not connected to
your computer.
The machine is in Sleep Mode.
An error is occurring.
The machine is scanning.
The machine is being configured
from the machine’s Control Panel.
Turn on the machine and then try again.
Connect the machine to your computer and then
try again.
Press any button (ADS-2000e) or
(ADS-2500We) or open the Top Cover, and then
try again.
Clear all errors and then try again.
Wait until scanning has finished and try again.
Stop configuring the machine from the Control
Panel.
Difficulty Cause Suggestions
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