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Troubleshooting
201
9
Software Difficulties 9
Colors in the scanned
data are dark.
The settings are not appropriate for the
type of document being scanned.
Do one of the following:
Select the Bleed Through Prevention/Remove
Background Color check box and then scan
from your computer.
Change Brightness higher and then scan from
your computer.
Change Contrast higher and then scan from
your computer.
Change Scan Type to Gray or Color and then
scan from your computer.
A page that is not a
blank page is skipped.
The document is too light.
Skip Blank Page is set to On.
Set Skip Blank Page to Off.
Cannot scan a long
document.
Long Paper is not selected for the
document size.
Select Long Paper for the document size. If you
cannot select Long Paper, set both Auto Deskew
and 2-sided Scanning to off. In addition, when
scanning from the machine’s Control Panel, set
Skip Blank Page to off and set Scan Type to an
option other than Auto. Then, you can select Long
Paper for the document size.
Long Paper Jam on page 197
Cannot set Auto
Deskew to On when
trying to scan using
Scan to USB.
The document size is set to an option
other than Auto.
Set the document size to Auto.
A multifeed occurs. The document is not loaded properly. Load your document properly (see Standard-size
Documents on page 30), and then try again.
Cannot scan. Secure Function Lock is on. Call your administrator to check your secure
function lock settings.
See User Restriction Functions on page 21
Difficulty Cause Suggestions
Cannot install
software.
— (Windows
®
users only)
Run the Repair MFL-Pro Suite program on the
DVD-ROM. This program will repair and reinstall
the software.
Cannot find the
Nuance serial number
to install Nuance PDF
Converter
Professional 8.
— (Windows
®
users only)
Enter the Nuance serial number that is shown on
the “sleeve” of the MFL-Pro Suite DVD-ROM
package when installing Nuance PDF Converter
Professional 8.
Difficulty Cause Suggestions
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