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Troubleshooting
193
9
Replace Roller The Pick-up Roller has been used
over 50,000 times.
Replace the Pick-up Roller with a new one.
Scanning errors may occur if you do not replace the
part. See Replace the Pick-up Roller on page 185.
Replace Parts Both the Separation Pad and the
Pick-up Roller have been used over
50,000 times.
Replace the Separation Pad and the Pick-up Roller
with new ones. Scanning errors may occur if you do
not replace the parts. See Replace the Separation
Pad on page 183 and Replace the Pick-up Roller
on page 185.
Unable to Scan XX
(XX is an error code.)
A machine error is occurring. Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your Brother dealer or
Brother Customer Service (see For Customer
Service on page ii).
Document Jam/too
Long
The Document Guides are not set
to the correct document size.
The settings are not suitable for
your document.
Paper dust has accumulated on
the surface of the Pick-up Roller or
Separation Pad.
Clear the document jam (see Document Jam
on page 195) and then do the following:
Adjust the Document Guides to fit the width of
the document. When Scan Size is set to Auto
and you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the center of the machine as
possible. If the document will not be fed straight,
use Continuous Scanning.
Confirm the settings. See Important in Document
Jam on page 195.
Clean the Pick-up Roller and Separation Pad.
See Clean the Scanner on page 173.
Multifeed Multiple pages were fed at the same
time.
Clear the Multifeed. See Document Jam
on page 195.
Unusable Device An unusable device is inserted in the
USB port.
Disconnect the device. Turn the machine off and then
on by unplugging the machine from the AC power
outlet and then plugging the machine in again.
Unusable
USB Device
An unsupported USB device is
inserted in the USB port.
Remove the unsupported USB device, such as a
mouse or mobile device that does not support USB
flash drive mode, from the USB port.
USB Hub
Not Supported
A hub or USB flash drive with a hub is
inserted in the USB port.
Remove the unsupported device, such as a USB hub
or USB flash drive with a hub, from the USB port.
Insufficient USB
Storage
The inserted USB flash drive is full.
Press any button (ADS-2000e) or
(ADS-2500We) and then do one of the following:
Delete unused files or folders from the USB flash
drive and then try again.
Use a USB flash drive that has available space.
USB Access Error The USB flash drive was removed
while it was being accessed.
Press any button (ADS-2000e) or
(ADS-2500We).
Error message Cause Action
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