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15
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
Liquid boiled
over
Liquid/Rice amounts were incorrect Refer to page 11.
Rice was not washed thoroughly
Certain rices need to be washed thoroughly prior to cooking.
Refer to page 9 for more information.
Steam release vent was not
inserted
Be sure that the steam release vent is properly assembled and
in place before cooking.
Rice/Grains starch content is high
You can add a pinch of salt or a drop of oil to your recipe to
counteract the high starch content of your rice. Some benefit
from soaking overnight and rinsing.
Rice is
undercooked
or too hard/
soft
Liquid/Rice amounts were incorrect Refer to page 11.
Wrong program selected Refer to pages 6 and 11 for information and charts.
Risotto is
overcooked
Cooking time was too long
Check the risotto 15 minutes before finished cooking time,
when tone sounds and countdown timer appears.
Liquid/Rice amounts were incorrect Refer to page 11.
Rice is
scorched/
burned
Rice was not washed thoroughly
Certain rices need to be washed thoroughly prior to cooking.
Refer to page 9 for more information.
Cooking Pot was not washed
thoroughly after last use
Be sure to clean your cooking pot thoroughly after each use.
Refer to page 8 for cleaning and care instructions.
Rice is dry
Steam release vent was not
inserted
Be sure that the steam release vent is in place before cooking.
Rice was kept on Keep Warm for
over 12 hours
We do not suggest leaving rice in the cooker on Keep Warm for
more than 12 hours.
Rice was reheated
If your rice comes out too dry when reheated, add additional
liquid to your cooking pot when reheating in the future.
Lid was not closed completely Be sure the lid is closed completely during rice cooking.
The cooker
will not turn
on
The unit is not plugged in Be sure that unit is plugged in.
The unit has malfunctioned and
needs repair
Contact Consumer Service at 1-800-726-0190.
The cooker
turned itself
off
There has been a power failure Wait for your power to resume and try again.
The power cord was not inserted
correctly/has fallen out
Be sure that the unit is plugged in. Since the cord is removable,
it is important to be sure the plug is fully inserted at both ends.
The unit has overheated
Be sure that your ingredients have been added to the cooking
pot and that the cooking pot is in place. Wait a few minutes for
the unit to cool down and try again.
The unit has finished cooking/Keep
Warm
For most functions, the unit will automatically turn off after the
programmed Keep Warm time has elapsed. For functions that
do not have Keep Warm, the unit will automatically turn off
after the cooking time has elapsed. This is normal.
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