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AXIS Camera Station
Troubleshooting
PTZ Problems
Problem
Solution
Mechanical PTZ and presets are
not available
Mechanical PTZ and PTZ presets are available for PTZ cameras and for cameras where digital
PTZ has been enabled in the camera's web pages. For information about how to enable
digital PTZ, see the camera's User Manual.
Mechanical PTZ and PTZ presets are not available if the camera's control queue is enabled.
The control queue can be disabled from the camera's web pages. For more information about
the control queue, see the camera's User Manual.
Area zoom does not work
Area zoom is not supported by AXIS 209MFD and AXIS 212 PTZ.
Recording Storage Problems
Problem
Solution
Network share is not accessible
To use network shares on other computers, the Local System account cannot be used to log on
to AXIS Camera Station Service. To change the service login account, follow these instructions:
1. Open Windows Control Panel.
2. From the System & Security category, select Administrative Tools and then
Services.
3. Right-click AXIS Camera Station and select Properties.
4. Select the Log On tab.
5. Change from Local System account to This account.
6. Select a user with access to Windows Active Directory.
Network share is listed as
"Unavailable"
The computer that AXIS Camera Station Server is installed on should be part of the same
domain as the shared folder that is entered as a network share.
Can't reconnect to a network
share with new username and
password
If your network share requires authentication, it is important to disconnect the network share
from all ongoing connections before you change your username and password.
To change the username and password for a network share and reconnect:
1. Disconnect your network share from all ongoing connections.
2. When your network share is disconnected: Change the username and password.
3. Go to
> Conguration > Recording Storage and reconnect your network
share using your new username and password.
Recordings are deleted Recordings will be deleted after the number of days set as "days to keep". To change the
number of days, go to
Conguration > Recording Storage.
If the disk becomes full, recordings will be deleted before designated the number of days. If
so, try the following:
• Add more disks. See Congure Recording Storage on page 37.
• Change the amount of disk space reserved for AXIS Camera Station. Congure
Recording Storage on page 37.
• Reduce the size of recorded les by modifying for example resolution or frame
rate. Video format H.264 results in smaller les than MJPEG. See Congure
Recording on page 33.
Update Graphics Card Driver
For AXIS Camera Station to run properly, the graphics card in the computer must use the latest driver.
Update the graphics card driver if "The graphics card is more than 12 months old" or "Graphics card error" is displayed.
To nd out what graphics card is installed in the computer, the diagnostic program dxdiag can be used.
1. Open dxdiag.exe
75
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