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Troubleshooting
Problem Possible Cause Recommended Solution
The control panel
display shows a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. On the control panel display, scroll to
LANGUAGE Menu.
2. Press OK to access the items in this menu.
3. Use the UP ARROW or DOWN ARROW to
scroll through the language selections. The
selections for this parameter are displayed
in the actual languages to make it easier
for you to find one that you are able to
read.
4. Select the language that you want to
display.
The display is missing
characters or parts of
characters
The display may need
replacing.
Call a service technician.
Some parameters are set
incorrectly.
1. Check the parameters and change or reset
if necessary.
2. Turn the printer off (O) and then on(I).
A firmware command turned
off the ability to change the
parameter.
A firmware command changed
the parameter back to the
previous setting.
Refer to the Programming Guide for ZPL, ZBI,
Set#Get#Do, Mirror, and WML or call a service
technician.
Changes in
parameter settings
did not take effect
If the problem persists, there
may be a problem with the
main logic board.
Call a service technician.
The printer was not calibrated
for the media being used.
Calibrate the printer. See Calibrating the
Ribbon and Media Sensors on page 111.
Non-continuous
labels are being
treated as continuous
labels.
The printer is configured for
continuous media.
Set the printer for the correct media type (gap/
notch, continuous, or mark). See Media Type.
All indicator lights are
on, nothing is on the
display (if the printer
has a display), and
the printer locksup.
Internal electronic or firmware
failure.
Call a service technician.
The printer locks up
while running the
Power#On Self Test.
Main logic board failure. Call a service technician.
Table 16Miscellaneous Printer Problems
150
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