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Troubleshooting
Display/Indicator Lights Possible Cause Recommended Solution
PRINT HEAD OVERTEMP
PRINTING HALTED
STATUS light steady yellow
The printhead is over
temperature.
Allow the printer to cool. Printing
automatically resumes when
the printhead elements cool
to an acceptable operating
temperature.
If this error persists, consider
changing where the printer is
located or using a slower print
speed.
CAUTION: An improperly connected printhead
data or power cable can cause these error
messages. The printhead may be hot enough to
cause severe burns. Allow the printhead to cool.
The printhead data
cable is not properly
connected.
Call a service technician to hook
up the printhead properly.
HEAD COLD
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
STATUS light steady yellow
The printer shows one of these messages
or cycles between them.
The printhead has a
faulty thermistor.
Call a service technician to
replace the printhead.
CAUTION: An improperly connected printhead
data or power cable can cause this error
message. The printhead may be hot enough to
cause severe burns. Allow the printhead to cool.
The printhead
temperature is
approaching its lower
operating limit.
Continue printing while the
printhead reaches the correct
operating temperature. If the
error remains, the environment
may be too cold for proper
printing. Relocate the printer to a
warmer area.
The printhead data
cable is not properly
connected.
Call a service technician to hook
up the printhead properly.
HEAD COLD
PRINTING HALTED
STATUS light flashing yellow
The printhead has a
faulty thermistor.
Call a service technician to
replace the printhead.
Table 14Error Messages(Continued)
147
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